Firestone Complete Auto Care

Richard Elizaga

★★★★★

2 months ago

I recently purchased Firestone’s lifetime alignment package from a Las Vegas location and was very disappointed when the tech working on my truck tried to sway me into the idea that I had to replace an upper control arm on my truck to get into alignment. I knew very well the vehicle did not need it replaced as I was just inspecting my front end components after doing my own service on my front and rear differentials and 4x4 transfer case before driving into that shop. I instantly denied the service and advised the tech that I work on my own vehicle but played along to have him show me the problem, and of course when he pointed at a bushing that was perfectly fine on my old classic, I knew I was not at a good shop. I didn’t ask for a refund to give Firestone another chance, then instead researched other Firestone locations as I was one of the first lifetime alignment customers for past vehicles and felt that there has to be a location in Vegas that knows what they are doing. Thankfully a good friend swore by an alignment tech at the Horizon Firestone location in Henderson, so I made an appointment to give them a try. Let me tell you: I was not disappointed! This location proved that Firestone lifetime alignment is still well worth it now in 2026 but you have to find that right location. During my appointment, I was welcomed ever so kindly by Jaimee and who was so professional in getting my appointment going. I let her know of my issue and she advised that there would be no charge to take care of it. My truck was put into the hands of one of their two alignment technicians, Dylan. When driving my vehicle back after a test drive, I let him know of my issue. He immediately jumped into the alignment service and I was thrilled to see that he knew exactly what he was doing and was very attentive to detail in every step of the way to dial in my camber and caster as well as toe adjustments to get my truck driving straight. I have heard from a renowned off-roader in the area that I would be in good hands with these guys and I must say, He was on point with that recommendation! Anyone that wonders if Firestone’s lifetime alignment package is worth it: It definitely is at this Horizon Ridge Pkwy location in Henderson, NV! Gerry and Jaimee have an incredible team of technicians! I was also able to chat with another technician, Miguel, who was such a friendly and respectful individual who not only knew mechanics, but also provided me with some great vehicle paint advice as I found his father is a seasoned veteran in high-end customized Harley paint work. It’s hard to find an honest and knowledgeable shop in the LV/Henderson area, so I am very appreciative of this remarkable Firestone team!

Michele N

★★★★★

a month ago

After being away from home for 3 weeks and all I wanted was to get home ... I found I had a flat tire. Stopped in at Firestone, without an appointment. My tire was looked at within minutes and up on the rack to repair the flat. The team was professional, friendly, and efficient. I was on the road within the hour. Completely satisfied and highly recommend.

Sheri Nelson

★★★★★

5 months ago

I had a great experience at Firestone! I came in for a quick oil change and the team was fast, friendly, and professional from start to finish. They explained everything clearly and didn’t try to upsell unnecessary services, which I really appreciate. My car runs smoothly, and they even checked my tire pressure and fluids while I was there. Super convenient, fair pricing, and great customer service . I’ll definitely be coming back for my next service. Highly recommend!

Ricardo DeSouza

★★★★★

4 months ago

Had to bring my fiancés car back to Firestone and Jamie and the tech Dylan was very helpful, understanding and willing to assist which these days is hard to find. They fixed the issue for her and her car in a timely manner and I respect and appreciate that! Both of them are a great asset for this store! Highly recommended!

Eric

★★★★★

Edited a month ago

Horn was not working son had driving test the same day. I was panicked I informed them of my dilemma. They scheduled me promptly and quickly diagnosed and fixed the horn. I am so thankful for their promptness, efficiency, and great customer service. I highly recommend them!

John Briones

★★★★★

a month ago

Jaimee was extremely helpful. I really appreciate her strong work ethic and how clearly she explained all the maintenance my vehicle will need soon. I will definitely come back , this will be my main Firestone location.

Allie

★★★★★

Edited 3 months ago

Pardon me because I forgot their names but we are regular customers here. We went there around 2:00p today and were satisfied with the quality and integrity of service. It’s always about trust and loyalty y'know. We'll definitely be coming back for all other auto services needed for my cars I use for loong driving!

Shrimply Pibbles

★★★★★

a month ago

Had to stop in for an oil change and they helped me out with a couple of small problems that came up in the diagnostic. Gerry was very friendly and active in helping me figure out what needs to be done ASAP vs later. I'd say it's a great Firestone location!

Laura Poulsen

★★★★★

3 months ago

Had a tire come off on a Saturday night while out of town fort what was supposed to be just an evening. Firestone was able to take care of us first thing Sunday morning. Reassuring and responsive phone service, friendly and helpful staff at the facility. Clean and pleasant atmosphere in the lounge in a nice area of town. Feeling grateful not having to chase down a problem extending into Monday.

Julie Keane

★★★★★

a month ago

Love this place. You never have to worry that anyone is scamming you. They tell you exactly what needs to be done and it's always done correctly. Gerry is a great guy to work with.

Mike Kane

★★★★★

2 weeks ago

Always a great exercise when having my vehicle serviced on non-warranty issues. Manager Gerry is wonderful to speak and work with.

Patricia Carlson

★★★★★

a month ago

I had a wheel balance and alignment done on my vehicle, they noted a change would be needed on the air and cabin filters so I had them changed out. Everything was done in a timely manner and I was notified as each process was completed while I waited.

Michael Berst

★★★★★

4 months ago

Jaimee, Gerry, and Charles always provide honest, straightforward solutions to my vehicle issues. They’re the reason I keep returning to this Firestone location. I trust them with everything from complex repairs to routine maintenance; they consistently do excellent work.

Suzie Way

★★★★★

2 months ago

Honest, good communication, clean facility, efficient, knowledgeable. Been going there for years. Very confident that my older car is in great hands to keep it going for more years ahead.

Ashley Jenkins

★★★★★

5 months ago

I've been going to Firestone Complete Auto Care for over 5 years. The staff is always friendly. They take the time to explain any issues with your car without any pressure/guilt to pay for more services.

Kurt Ricketts

★★★★★

10 months ago

Good location close to my work and that Gerry guy always treats my truck well and recommends services as I need them. He’s a real honest guy, wish more places had a guy like him. Been coming here for many years, and continue to bring in my Honda Crv too Clean store and friendly people

2amd lives

★★★★☆

4 months ago

The only reason why I’m not giving five stars is I have to shell out a significant amount of money for the repair. Jamie and the mechanics are great, and they worked with me to keep costs down. Still, I’m not too pleased with my case right now. I guess you could say the Firestone staff get five stars, but overall my satisfaction is less than perfect because of the case needing to be repaired.