Firestone Complete Auto Care

Suzie Way

★★★★★

2 months ago

Honest, good communication, clean facility, efficient, knowledgeable. Been going there for years. Very confident that my older car is in great hands to keep it going for more years ahead.

Michael Berst

★★★★★

4 months ago

Jaimee, Gerry, and Charles always provide honest, straightforward solutions to my vehicle issues. They’re the reason I keep returning to this Firestone location. I trust them with everything from complex repairs to routine maintenance; they consistently do excellent work.

Patricia Carlson

★★★★★

a month ago

I had a wheel balance and alignment done on my vehicle, they noted a change would be needed on the air and cabin filters so I had them changed out. Everything was done in a timely manner and I was notified as each process was completed while I waited.

Mike Kane

★★★★★

2 weeks ago

Always a great exercise when having my vehicle serviced on non-warranty issues. Manager Gerry is wonderful to speak and work with.

Julie Keane

★★★★★

a month ago

Love this place. You never have to worry that anyone is scamming you. They tell you exactly what needs to be done and it's always done correctly. Gerry is a great guy to work with.

Laura Poulsen

★★★★★

3 months ago

Had a tire come off on a Saturday night while out of town fort what was supposed to be just an evening. Firestone was able to take care of us first thing Sunday morning. Reassuring and responsive phone service, friendly and helpful staff at the facility. Clean and pleasant atmosphere in the lounge in a nice area of town. Feeling grateful not having to chase down a problem extending into Monday.

Shrimply Pibbles

★★★★★

a month ago

Had to stop in for an oil change and they helped me out with a couple of small problems that came up in the diagnostic. Gerry was very friendly and active in helping me figure out what needs to be done ASAP vs later. I'd say it's a great Firestone location!

Allie

★★★★★

Edited 3 months ago

Pardon me because I forgot their names but we are regular customers here. We went there around 2:00p today and were satisfied with the quality and integrity of service. It’s always about trust and loyalty y'know. We'll definitely be coming back for all other auto services needed for my cars I use for loong driving!

John Briones

★★★★★

a month ago

Jaimee was extremely helpful. I really appreciate her strong work ethic and how clearly she explained all the maintenance my vehicle will need soon. I will definitely come back , this will be my main Firestone location.

Eric

★★★★★

Edited a month ago

Horn was not working son had driving test the same day. I was panicked I informed them of my dilemma. They scheduled me promptly and quickly diagnosed and fixed the horn. I am so thankful for their promptness, efficiency, and great customer service. I highly recommend them!

Ricardo DeSouza

★★★★★

4 months ago

Had to bring my fiancés car back to Firestone and Jamie and the tech Dylan was very helpful, understanding and willing to assist which these days is hard to find. They fixed the issue for her and her car in a timely manner and I respect and appreciate that! Both of them are a great asset for this store! Highly recommended!

Sheri Nelson

★★★★★

5 months ago

I had a great experience at Firestone! I came in for a quick oil change and the team was fast, friendly, and professional from start to finish. They explained everything clearly and didn’t try to upsell unnecessary services, which I really appreciate. My car runs smoothly, and they even checked my tire pressure and fluids while I was there. Super convenient, fair pricing, and great customer service . I’ll definitely be coming back for my next service. Highly recommend!

Michele N

★★★★★

a month ago

After being away from home for 3 weeks and all I wanted was to get home ... I found I had a flat tire. Stopped in at Firestone, without an appointment. My tire was looked at within minutes and up on the rack to repair the flat. The team was professional, friendly, and efficient. I was on the road within the hour. Completely satisfied and highly recommend.

Richard Elizaga

★★★★★

2 months ago

I recently purchased Firestone’s lifetime alignment package from a Las Vegas location and was very disappointed when the tech working on my truck tried to sway me into the idea that I had to replace an upper control arm on my truck to get into alignment. I knew very well the vehicle did not need it replaced as I was just inspecting my front end components after doing my own service on my front and rear differentials and 4x4 transfer case before driving into that shop. I instantly denied the service and advised the tech that I work on my own vehicle but played along to have him show me the problem, and of course when he pointed at a bushing that was perfectly fine on my old classic, I knew I was not at a good shop. I didn’t ask for a refund to give Firestone another chance, then instead researched other Firestone locations as I was one of the first lifetime alignment customers for past vehicles and felt that there has to be a location in Vegas that knows what they are doing. Thankfully a good friend swore by an alignment tech at the Horizon Firestone location in Henderson, so I made an appointment to give them a try. Let me tell you: I was not disappointed! This location proved that Firestone lifetime alignment is still well worth it now in 2026 but you have to find that right location. During my appointment, I was welcomed ever so kindly by Jaimee and who was so professional in getting my appointment going. I let her know of my issue and she advised that there would be no charge to take care of it. My truck was put into the hands of one of their two alignment technicians, Dylan. When driving my vehicle back after a test drive, I let him know of my issue. He immediately jumped into the alignment service and I was thrilled to see that he knew exactly what he was doing and was very attentive to detail in every step of the way to dial in my camber and caster as well as toe adjustments to get my truck driving straight. I have heard from a renowned off-roader in the area that I would be in good hands with these guys and I must say, He was on point with that recommendation! Anyone that wonders if Firestone’s lifetime alignment package is worth it: It definitely is at this Horizon Ridge Pkwy location in Henderson, NV! Gerry and Jaimee have an incredible team of technicians! I was also able to chat with another technician, Miguel, who was such a friendly and respectful individual who not only knew mechanics, but also provided me with some great vehicle paint advice as I found his father is a seasoned veteran in high-end customized Harley paint work. It’s hard to find an honest and knowledgeable shop in the LV/Henderson area, so I am very appreciative of this remarkable Firestone team!

Neil Mauskapf

★★★★★

2 months ago

Had an isuae with my car not starting properly. Firestone was close so took it there. Was greeted when I walked in by Charles. They looked at my car and ran some tests. I had to replace battery and they took care of it immediately. I was in and out in less than an hour. Charles was a pleasure to deal with and had some great stories to tell as I waited. Awesome place. Awesome people.

Bequi Torres

★★★★★

4 months ago

I drove from Pahrump to Henderson to come to the Firestone on Horizon Ridge because I have been coming for years when I lived up the road. They took excellent care of my vehicle. Not only did I get a special on 4 tires I got and extra discount on the alignment and my overall purchase using my Firestone card. Plus purchased brand new windshield wipers. It's the only place I trust the technicians and the staff to take good care of my car and keep me and my family safe on the road. Thank you Horizon Ridge- Henderson, NV team!!🤩

Ashlee Jones

★★★★★

a month ago

I got a flat tire after work and needed it repaired to leave in a trip the next day. This location was amazing at helping make sure that happened! They even squeezed in a last minute oil change. Everyone was friendly and very accommodating to my 2 year old while we waited! Overall great experience!