Firestone Complete Auto Care

Piccohoe

★★★★★

a month ago

The clerk named Brandon was very informative and helpful. He speaks very clearly making everything easily understandable for a new car owner like myself. Amazing service from Brandon Fierke. Highly recommend his services if you ever come to this Firestone.

Janea Mackins

★★★★★

5 months ago

My overall experience was good! When I arrive there was a short line… One of the service guys Joe acknowledged us and let us know he’ll be with us soon (it’s not an issue waiting it’s the acknowledgment that he gave that goes a long way).Before Joe got me checked in he confirmed my services that I was getting done and the price I would have to pay he also informed me that during the inspection of my vehicle if is there’s any suggested work they recommend they will let me know before those services are rendered. Chad was the one that assisted me next after inspection was done to let me know the services I needed… he outlined which ones were a priority and which ones I could wait on. He provided pricing for the services and confirmed what the total cost would be out the door including taxes. Even at my big age I still call my Pops to make sure everything I’m being told is up to par. Chad explained everything to my Pops and my Pops gave his approval that everything sounded good and to go ahead and get the additional work done! Kudos to Joe and Chad for being transparent and providing good customer service! Thank you

Elaine Marie Kocab

★★★★★

2 months ago

Employees were extremely helpful. Very courteous. I had my oil changed in my vehicle and they advised me of what I needed to do next. They did not push anything on me but just advised me courteously. Thank you for having such a good staff.

Megan Abner

★★★★★

5 months ago

Recently stopped in for a tire rotation and oil change for my Kia. I was pleasantly surprised on how fast it took for my vehicle to be ready, the expectations were communicated clearly and results were delivered as promised. Brandon was extremely helpful in recommending services that I did and did not currently need. Dylan and Chad were also helpful during the process. I will return to this location as I am happy with the customer service and work performed. 5/5

Leila

★★★★★

3 months ago

There are a number of reasons why Firestone is one of the best options when it comes to automotive services in Riverview. The staff is very helpful and friendly. If you work during the day, it is easy to schedule an appointment with them in the afternoon, which is convenient if you have a busy schedule during the day. As my tire pressure was dropping every day, I came after work and they located the nail and immediately fixed it for me.

Kimberly Poindijour

★★★★★

3 weeks ago

Alignment done in 20 min, no complaints. Got the lifetime alignment warranty on discount today too. Thanks Eddie!

LaMont Flanagan

★★★★★

4 months ago

Mr. Eddie performed excellent customer services for my vehicle. He was thoroughl and took time to explain all the details of the repair. Firestone team is fortunate to have him. I will visit again because of the service he gave me for my BMW z4. He provided detailed information for my purchase of 4 new tires. He is the best!

Kylie Barnatt

★★★★★

4 months ago

I had an incredible experience at Firestone thanks to Brandon and Aurora! My tire popped late in the day, and even though they already had a shop full of cars, they still made the time to help me out. They were fast, professional, and genuinely kind during a stressful moment. I’m so grateful for their outstanding customer service and willingness to go above and beyond. Highly recommend this location—Brandon and Aurora are amazing!

Dahvione Poole

★☆☆☆☆

4 months ago

I walked in and explained my check engine light was on and needed to know why. They told me they couldn’t look at it until Monday morning which I said was fine. I get a call Monday morning and was told about other issues on top of my engine that I didn’t ask to be looked at. When I came to pick up my car later that evening, I was told I had to pay $140 just for them to look at the overall situation of my car. I never told them to do a full inspection. I also was not disclosed in the beginning about a fee to begin with. When I asked why they did a full inspection when I didn’t ask for that, the worker just stared at me and couldn’t give me an answer. Very upset and dissatisfied about this, don’t plan on returning.

Rafael Padilla Jr.

★★★☆☆

2 months ago

I went to Firestone for the first time for an oil change, tire rotation, and replacement of three tires, with all four tires supposed to be balanced and aligned. I also approved additional services (wiper blades and air filter). After picking up the vehicle, I immediately noticed excessive shaking at highway speeds (65–75 mph). I returned to the store and waited another hour, only to find out that none of the wheels had been balanced, despite paying for that service. They also then identified a bent rim. While the staff addressed the issue after I returned, the vehicle should not have been released in an unsafe and incomplete condition.

Kristine Fierke

★★★★★

5 months ago

I was pleasantly greeted by Brandon. He took the time to explain things to me and why tires are very important!!! Brandon had my car back on the road in a timely manner!!! The prices were very reasonable. I would recommend seeing Brandon for your cars needs!!

Steve Hernandez

★★★★☆

4 months ago

Work performed without delay. Although I did not ask for further car inspection, it was done and needed service items were brought to my attention. Thank you. However, the morning check-in was less than welcoming. A little customer service goes a long way but a little snarky attitude goes on forever. Plus, there were workers performing maintenance in the ceiling, while people sat waiting. That work might have been done before opening or after hours. Who knows what was being scattered into the air we were breathing? Although the actual car repair experience was fine, the experience at the counter and waiting area, where Firestone is usually excellent, could have been better.

TJ Jumaniyaz

★★★★★

3 months ago

Blew my radiator on my pick up truck (fully loaded bed) on 275 and barely made it this shop. I made it there right before they closed. They were very helpful and did not take advantage of my desperation. They provided quality service at fair price.

MARK WILKINSON

★★★★★

6 months ago

Great service as soon as I walked in the door. The manager Dylan explained nicely why some additional services were recommended I wasn't expecting for the longevity of my vehicle. I recommended this place to other members of my church. I will definitely be returning here for all my vehicle needs.

Issa Joy

★☆☆☆☆

8 months ago

Worst Customer Service ever. My daughter and son-in-law who is in the military, had their car aligned, and upon picking up the car it feels very unstable, my son-in-law has to go on military duty, leaving tomorrow morning at six in the morning. So we came to the same location to have them correct the error, and Brandon at the front desk, said that he could not guarantee that they could take care of the problem, but it could be done tomorrow. Well, tomorrow is not an option, so I just want to document if something happens safety wise to my son-in-law while he is serving our country, on his way for training, that Brandon and Firestone are agreeing to be liable. Brandon insinuated and said that he is trying to work with me, but I am not willing to work with him being that my son-in-law and I’ll bring the car tomorrow at 8 AM when they open. But the fact of the matter is, he has to drive early in the morning and unfortunately the military is not willing to work with Brandon, to fit his schedule. When asked to speak with a manager, Brandon said he is not available, this is a terrible customer service, they simply do not care. I’ve recorded the conversation and am documenting this here and hope that everyone be warned that they’re not willing to stand behind their work. They have a sign saying that they are willing to go the extra mile, but clearly that is not the case, at least for Brandon and this Firestone location. I am a small business owner, and I cannot understand for the life of me why they simply do not care. If you choose this location, be warned.

Kirk Hamlin Sr.

★★★★★

3 weeks ago

Dylan, Brandon, and Aaron who preformed the the service on my vehicle was absolutely remarkable. Their customer service especially Brandon was beyond reproach.

Olando Ricks

★★★★★

4 months ago

Brandon was Awesome from start to finish. He actually cares about the experience. Called we set up getting the car to Firestone. Kept me in the loop about everything going on and had the car ready the next day with a great price.. Thank you for the veterans discount. Made my day!! Forever locked in customer!!