About Business
Firestone Complete Auto Care is a leading Car Repair specialist serving the Rockford, IL, Rockford area. They provide a wide variety of solutions, including Tire shop, Auto air conditioning service, Auto repair shop, and other Car Repair tasks. Boasting a solid 3.9/5 rating from 142 verified reviews, their reputation precedes them. As a locally-owned business in Rockford, IL, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Rockford, IL.
Google Reviews
Phyllis Ausler

★★★★★
6 months ago
I had a lifetime wheel alignment done. They informed me of what was corrected and advised when I should bring it back. All was done in 54 minutes. Great job
Roshan Chandnani

★★★★★
3 months ago
Mason Graham and Ken Banks have been wonderful, this place does not scam!! They know exactly what they are doing, especially at an affordable rate in this economy!!!!
Jordan Johnson

★★★★★
5 months ago
Courteous staff. Quick service. Were able to squeeze me in for a tire change on late notice, I was in and out with new tires in no time.
cesar bautista

★★★★★
6 months ago
Jennifer is the best! She always takes care of any needs that I need. Very quick service done by Tom. I was out of there within 30 mins on a short notice. Will definitely return!
Barry Franklin

★★★★★
3 weeks ago
Excellent service and receptionist was very helpful and friendly, goes above and beyond!
Jacob Spear

★★★★★
2 months ago
Service was great and would definitely choose this as my go to for getting my vehicle serviced.
Rory Mulligan

★★★★★
6 months ago
I was in and got a new set of tires. Mason was great help! Showed me my options, helped me get the best price, and gave fast and polite service. Thanks
Zoe Spiridon

★★★★★
4 months ago
Jennifer was absolutely amazing, we had been dealing with tire issues today for a couple hours and thankfully was able to make it to Firestone in Rockford, 5/5 stars!!
Eratzee Dominguez

★★★★★
6 months ago
Firestone has always had great quality work. All of the employees are very respectful and professional. I will always be going back to this location. Thank you for always giving me the greatest experience!
BARBARA ADAMS

★★★★★
4 months ago
Best store in town hands down. Great quality and price. And you can't beat the Great employees that work there from the time you check in to all the service technicians.
Susana Steinberger

★★★★★
a month ago
Ms. Jennifer was so helpful and so sweet I was so worried about my tire and she was so sweet and help me right away.
Mitch Williams

★★★★★
4 months ago
Tom is amazing and the whole crew was a hoot! They helped me with my Buldging side wall and got me in right before thanksgiving! Thank you so much as a team and thank you Tom for the help man!
Ayva Records

★
☆☆☆☆
a year ago
I drove an hour to come to this location for an alignment appointment. Was here before they opened and I was side eyed by 2 employees once they opened a non motivated employee told me he called his boss (Jennifer) and asked to not complete the job as they don’t know how to deal with air suspension. I explained that it is the exact same as a normal shock and strut vehicle since the height will stay the same according to the psi. I moved my work day to come, I wasted my time coming here I truly believe the main reason is that they simply did not want to work.
Lucas Ezell

★★★★★
2 months ago
I’ve been to the Rockford downtown location several times to have warranty work done. They have done a great job and have been very responsive and detailed with the work that has been received.
Casey Smith

★★★★★
3 weeks ago
First time taking my car to Firestone, Jen at this location is fantastic, and I'm definitely satisfied with the customer service
Jay Dude

★★★★★
3 months ago
Great price and great experience! I booked my appointment online late christmas day and they called and confirmed everything the next morning and got me right in! Fast and professional service!
Anthony Howard

★★★★★
4 months ago
I called the day before and Mason set me up with the earliest available appointment. Then he was extremely helpful with some other issues I was having the vehicle and he quoted me a price and even gave some car advice that I could use. I’ll definitely be back for my car service needs.
R H

★★★★★
3 months ago
They worked hard to keep my kids and I safe. Also, searched for the best deals on tires rather than just pushing us through. Professional, friendly and knowledgeable! Definitely will come back!
Zoey Rose

★★★★★
2 months ago
I went in for four new tires and ended up needing some additional work. The staff were professional, honest, and very informative throughout the entire process. They explained everything clearly so I knew exactly what was needed and why, with no pressure. I would absolutely return in the future and recommend them to others.