Firestone Complete Auto Care

cesar bautista

★★★★★

6 months ago

Jennifer is the best! She always takes care of any needs that I need. Very quick service done by Tom. I was out of there within 30 mins on a short notice. Will definitely return!

Barry Franklin

★★★★★

3 weeks ago

Excellent service and receptionist was very helpful and friendly, goes above and beyond!

Jacob Spear

★★★★★

2 months ago

Service was great and would definitely choose this as my go to for getting my vehicle serviced.

Rory Mulligan

★★★★★

6 months ago

I was in and got a new set of tires. Mason was great help! Showed me my options, helped me get the best price, and gave fast and polite service. Thanks

Zoe Spiridon

★★★★★

4 months ago

Jennifer was absolutely amazing, we had been dealing with tire issues today for a couple hours and thankfully was able to make it to Firestone in Rockford, 5/5 stars!!

Eratzee Dominguez

★★★★★

6 months ago

Firestone has always had great quality work. All of the employees are very respectful and professional. I will always be going back to this location. Thank you for always giving me the greatest experience!

MoMo Boolman

★★☆☆☆

2 years ago

I really appreciate them getting me in today and the day before yesterday quickly on short notice. However on both days I just feel like there was a lot of attitude. I don't feel like things were being explained to me thoroughly enough so I had to ask a lot of questions. When I did ask questions it was more attitude. I took it in the day before yesterday & they didn't say anything about my vehicle leaking oil in several different places that has been going on for a long time according to them, that's what they're telling me today. I was just there Sunday! I noticed it leaking today which is suspicious to me. Because they didn't say anything about it Sunday. Nor was it leaking. When I took it in two days ago is because my steering wheel was shaking really bad. I got a tire balance & rotation which is what they suggested but now when I get on the highway is still veers to the left a little bit & my steering wheel still shakes a little bit. & when I asked her about it today, I mentioned that they had only recommended a balance instead of the alignment which is what I thought I needed. I brought it up to her today after I checked out she still didn't say anything to me about the shaking. I don't feel like they had good customer service skills. The men or the women. I can't recall their names. It's really difficult to get my vehicle in somewhere that's affordable especially when I need it & I am able to financially & then to come here and have the negative attitude with the shortness of explanation. I also mentioned to her on Sunday about topping off my fluids and she claimed that they would do that and when I checked it between then and now two days later my fluid is still low. And when I mentioned to her that when I checked it earlier this morning my oil looked low. And she said yeah well your oil is going to be low because it's leaking a lot everywhere. She said that they couldn't do the work because they don't do engine work. She claimed.

BARBARA ADAMS

★★★★★

4 months ago

Best store in town hands down. Great quality and price. And you can't beat the Great employees that work there from the time you check in to all the service technicians.

Susana Steinberger

★★★★★

a month ago

Ms. Jennifer was so helpful and so sweet I was so worried about my tire and she was so sweet and help me right away.

Mitch Williams

★★★★★

4 months ago

Tom is amazing and the whole crew was a hoot! They helped me with my Buldging side wall and got me in right before thanksgiving! Thank you so much as a team and thank you Tom for the help man!

Ayva Records

★☆☆☆☆

a year ago

I drove an hour to come to this location for an alignment appointment. Was here before they opened and I was side eyed by 2 employees once they opened a non motivated employee told me he called his boss (Jennifer) and asked to not complete the job as they don’t know how to deal with air suspension. I explained that it is the exact same as a normal shock and strut vehicle since the height will stay the same according to the psi. I moved my work day to come, I wasted my time coming here I truly believe the main reason is that they simply did not want to work.

Lucas Ezell

★★★★★

2 months ago

I’ve been to the Rockford downtown location several times to have warranty work done. They have done a great job and have been very responsive and detailed with the work that has been received.

Casey Smith

★★★★★

3 weeks ago

First time taking my car to Firestone, Jen at this location is fantastic, and I'm definitely satisfied with the customer service

Jay Dude

★★★★★

3 months ago

Great price and great experience! I booked my appointment online late christmas day and they called and confirmed everything the next morning and got me right in! Fast and professional service!

Anthony Howard

★★★★★

4 months ago

I called the day before and Mason set me up with the earliest available appointment. Then he was extremely helpful with some other issues I was having the vehicle and he quoted me a price and even gave some car advice that I could use. I’ll definitely be back for my car service needs.

R H

★★★★★

3 months ago

They worked hard to keep my kids and I safe. Also, searched for the best deals on tires rather than just pushing us through. Professional, friendly and knowledgeable! Definitely will come back!

Zoey Rose

★★★★★

2 months ago

I went in for four new tires and ended up needing some additional work. The staff were professional, honest, and very informative throughout the entire process. They explained everything clearly so I knew exactly what was needed and why, with no pressure. I would absolutely return in the future and recommend them to others.