Firestone Complete Auto Care

Fran T

★★★★★

4 months ago

I had issues with my car and took it to this shop. They were able to address the issue quickly and were great help. Very professional and knowledgeable. Highly recommend coming here.

Kriscinda Steinbach

★★★★★

6 months ago

Logan, Tyler, and Alex are the best ever! They were helpful and friendly, it took only 15 minutes for the tire to be fixed. I will definitely come back and highly recommend Firestone Complete Auto Care for all your car needs!

Brenda Powe

★★★★★

6 months ago

Very polite and willing to get the job done. As a woman they have the ear for listening as if it was their own vehicle . I rate this location outstanding. My parts are put back own properly and do ask is there a different noise that you make be concerned with. Lewis is outstanding with the he works with and caring . When other customers come in they are all trained to treat us the same love my firer stone.

Tim Parker

★★☆☆☆

3 years ago

Counter guy was borderline rude and not interested in helping me at all. I almost left. I came in at 8am with a tire going low. They said they may not get to it if I didnt have an appointment. It was a holiday, so I get it. They obviously didn't want to be there. However, after about 20 minutes or so the technician took my truck back and repaired the tire. He is the reason they get as high of a score as I gave. The repair was great, he reset my TPMS, and all pressures were spot on the money. During the time the repair was being made, the counter guys "warmed up a bit" and actually became a bit more friendly. I paid $31.75 for a flat repair and I believe I that price is ridiculously high. They charged me for a TPMS valve stem replacement AND a TPMS valve stem repair kit. I know that the rubber TPMS valve stem is non repairable, so I think I was charged for parts I did not need. Its a shame they treat folks that way. That technician needs to find another shop with a better reputation to work at. Buyer beware at this location.

Mara Ingersoll

★★★★★

5 months ago

Firestone always takes care of me and my car. I called yesterday about getting new tires and they had me in and out today! I always go to Firestone for their customer service and prices.

Deborah Fuller

★☆☆☆☆

4 months ago

Vehicle went in due to squeaky brakes… new brake pads and rotors installed (no problem) was advised to get a new battery, purchased as well. Drove the vehicle the following Monday during a bad thunderstorm, got stranded on the side of the road, (soaking wet had to get a tow and a rental) to find out that the battery that they sold to me was defective…. Picked up car, grease fingerprints on my inside driver door panel and trash on the interior floor.. WON’T BE BACK!!

Curtis Edmond

★★★★★

3 months ago

Tyler A. was great representative for Firestone and we went over some road hazards warranty and quite ride tires options and l would recommend Tyler at Firestone to my friends and family he was very helpful with me making a decision on tires if I decide to buy new tires.

Me

★☆☆☆☆

a year ago

I went over a drainage pipe and cracked my radiator. I had car towed to this Firestone. They quoted me...$2905.00!!! I took my car, towed it home and in 2 hours I installed a new radiator and had car all back together. $224 for radiator, $13 for antifreeze and a Pepsi for my kid at $2. $239 total and 2 hours of my time. All I did was watch YouTube video and did it myself. Firestone is such a ripoff. DO NOT GO HERE!!!

Purple_ Lotus

★☆☆☆☆

6 months ago

This is usually my go-to place when something is wrong with my car, and I’ve generally had good experiences in the past. However, recently I brought my car in for a diagnostic, and they charged me $150 only to come back and tell me they didn’t know what was wrong and suggested I take it to the dealership. The associate at the front was very rude. I did speak with the manager, who was much more professional, but overall it was still a huge waste of time and money. They will never get my business again, and I do not recommend them to anyone unless you want to pay for nothing.

Wayne Adams

★★★★★

2 months ago

Great prices with amazing warranty. Excellent customer service. Don't forget COUPONS!!!

Hugo Boss

★★★★★

8 months ago

Very helpful staff, listened and answered all my questions. Will be coming back for all my future service here!

TT Smiley

★★★★★

2 years ago

Thank you Firestone in Longview! My husband and I were traveling back to El Paso on Saturday. We started having a rear tire issue. He dropped in around 6 p.m. Your tech quick found the issue and we are grateful for your service and workmanship! Thank you!

Gerri Thompson

★★★★★

Edited 7 months ago

The manager and staff are extremely personable, thorough and caring. Extremely impressed with the current manager and how he makes you feel your best interest matters. Will continue to trust this location for my vehicle needs.

Tameshia Shonta

★★★★★

4 months ago

They have been servicing my vehicles for over 25 years. Kept 3 vehicles running smooth. Currently have a Mustang for over 20 years. All because of Firestone

Korey Fuller

★★★★★

3 weeks ago

Great service. Logan got me in and out in a timely manner.

Arturo Morales

★☆☆☆☆

7 months ago

Service was slow. The technicians were just standing around the vehicle. They only began to work on my car when I walked outside and they realized I was watching them. Then they told me my tire could not be repaired and tried to sell me a new tire. I took my car to a local tire shop and they fixed it in 10 minutes. Not coming back here again.

Rebecca Williams

★★★★★

5 months ago

Luis was amazing when I needed help with my tires. He was knowledgeable, personable, and professional. I will definitely be returning :)