About Business
Residents of Longview, TX, Longview have long trusted Firestone Complete Auto Care for their expert Car Repair needs. Whether you need assistance with Tire shop, Auto air conditioning service, Auto repair shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 3.8/5 rating with 281 reviews. Throughout Longview, and particularly in Longview, TX, Firestone Complete Auto Care is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Firestone Complete Auto Care for any Car Repair inquiries or to schedule a visit to their Longview, TX facility.
Google Reviews
Rebecca Williams
★★★★★
5 months ago
Luis was amazing when I needed help with my tires. He was knowledgeable, personable, and professional. I will definitely be returning :)
Arturo Morales
★
☆☆☆☆
7 months ago
Service was slow. The technicians were just standing around the vehicle. They only began to work on my car when I walked outside and they realized I was watching them. Then they told me my tire could not be repaired and tried to sell me a new tire. I took my car to a local tire shop and they fixed it in 10 minutes. Not coming back here again.
Korey Fuller
★★★★★
3 weeks ago
Great service. Logan got me in and out in a timely manner.
Tameshia Shonta
★★★★★
4 months ago
They have been servicing my vehicles for over 25 years. Kept 3 vehicles running smooth. Currently have a Mustang for over 20 years. All because of Firestone
Gerri Thompson
★★★★★
Edited 7 months ago
The manager and staff are extremely personable, thorough and caring. Extremely impressed with the current manager and how he makes you feel your best interest matters. Will continue to trust this location for my vehicle needs.
TT Smiley
★★★★★
2 years ago
Thank you Firestone in Longview! My husband and I were traveling back to El Paso on Saturday. We started having a rear tire issue. He dropped in around 6 p.m. Your tech quick found the issue and we are grateful for your service and workmanship! Thank you!
Hugo Boss
★★★★★
8 months ago
Very helpful staff, listened and answered all my questions. Will be coming back for all my future service here!
Wayne Adams
★★★★★
2 months ago
Great prices with amazing warranty. Excellent customer service. Don't forget COUPONS!!!
Purple_ Lotus
★
☆☆☆☆
6 months ago
This is usually my go-to place when something is wrong with my car, and I’ve generally had good experiences in the past. However, recently I brought my car in for a diagnostic, and they charged me $150 only to come back and tell me they didn’t know what was wrong and suggested I take it to the dealership. The associate at the front was very rude. I did speak with the manager, who was much more professional, but overall it was still a huge waste of time and money. They will never get my business again, and I do not recommend them to anyone unless you want to pay for nothing.
Me
★
☆☆☆☆
a year ago
I went over a drainage pipe and cracked my radiator. I had car towed to this Firestone. They quoted me...$2905.00!!! I took my car, towed it home and in 2 hours I installed a new radiator and had car all back together. $224 for radiator, $13 for antifreeze and a Pepsi for my kid at $2. $239 total and 2 hours of my time. All I did was watch YouTube video and did it myself. Firestone is such a ripoff. DO NOT GO HERE!!!
Curtis Edmond
★★★★★
3 months ago
Tyler A. was great representative for Firestone and we went over some road hazards warranty and quite ride tires options and l would recommend Tyler at Firestone to my friends and family he was very helpful with me making a decision on tires if I decide to buy new tires.
Deborah Fuller
★
☆☆☆☆
4 months ago
Vehicle went in due to squeaky brakes… new brake pads and rotors installed (no problem) was advised to get a new battery, purchased as well. Drove the vehicle the following Monday during a bad thunderstorm, got stranded on the side of the road, (soaking wet had to get a tow and a rental) to find out that the battery that they sold to me was defective…. Picked up car, grease fingerprints on my inside driver door panel and trash on the interior floor.. WON’T BE BACK!!
Mara Ingersoll
★★★★★
5 months ago
Firestone always takes care of me and my car. I called yesterday about getting new tires and they had me in and out today! I always go to Firestone for their customer service and prices.
Tim Parker
★★
☆☆☆
3 years ago
Counter guy was borderline rude and not interested in helping me at all. I almost left. I came in at 8am with a tire going low. They said they may not get to it if I didnt have an appointment. It was a holiday, so I get it. They obviously didn't want to be there. However, after about 20 minutes or so the technician took my truck back and repaired the tire. He is the reason they get as high of a score as I gave. The repair was great, he reset my TPMS, and all pressures were spot on the money. During the time the repair was being made, the counter guys "warmed up a bit" and actually became a bit more friendly. I paid $31.75 for a flat repair and I believe I that price is ridiculously high. They charged me for a TPMS valve stem replacement AND a TPMS valve stem repair kit. I know that the rubber TPMS valve stem is non repairable, so I think I was charged for parts I did not need. Its a shame they treat folks that way. That technician needs to find another shop with a better reputation to work at. Buyer beware at this location.
Brenda Powe
★★★★★
6 months ago
Very polite and willing to get the job done. As a woman they have the ear for listening as if it was their own vehicle . I rate this location outstanding. My parts are put back own properly and do ask is there a different noise that you make be concerned with. Lewis is outstanding with the he works with and caring . When other customers come in they are all trained to treat us the same love my firer stone.
Kriscinda Steinbach
★★★★★
6 months ago
Logan, Tyler, and Alex are the best ever! They were helpful and friendly, it took only 15 minutes for the tire to be fixed. I will definitely come back and highly recommend Firestone Complete Auto Care for all your car needs!
Fran T
★★★★★
4 months ago
I had issues with my car and took it to this shop. They were able to address the issue quickly and were great help. Very professional and knowledgeable. Highly recommend coming here.
Isabel Carranza
★★★★★
a month ago
I stopped by Firestone without an appointment for an oil change and was pleasantly surprised by how quickly they were able to take care of my car. The staff was friendly, professional, and respectful of my time. The whole process was fast and easy. I truly appreciate the great customer service!
Sandra Vazquez Medina
★★★★★
2 weeks ago
Had an amazing experience with Firestone Last May they quoted me a pricey quote for an AC replacement . We decided to reach out to other mechanics thinking we were gonna get better quotes , none were able to do it or even pricier than the original and would take about 2 weeks to complete the job. We finally decided to give them a try and they were super friendly and FAST . Got my A/C running in 1 day and even gave me a discount . They are definitely worth the price
Vanessa Fields
★★★★★
3 weeks ago
The customer service was excellent. The sales representative demonstrated excellent communication skills. As a woman visiting the service center alone, I often feel apprehensive and concerned about being taken advantage of due to my limited automotive knowledge. However, I was relieved to receive such attentive service; I felt genuinely cared for. T
