Firestone Complete Auto Care

Stan

★★★★★

6 years ago

When I first called I spoke to Sherri to get a quote, she was really kind and knew what I was looking for and understood the issues I was experiencing. Later on, while waiting for the repair and tires I spoke with Robert about other tires and cars I've had, again he was really kind and really knowledgeable about vehicles in general. They both went above and beyond to answer any questions I had about my account and more questions about my brakes or other services and concerns they saw with the car. I'd also like to add that Lopaka stayed and finished the job with my car way past his time to leave and took the time to finish the job, again above and beyond my expectations! I spoke with other customers that had also taken their cars here and heard the same that they also come back because of the work and trust of this team to get the job done right. In a couple of hours while waiting I observed their experience and knowledge was consistent with wanting to help others, I saw one customer who was rude to Robert, he had a cool attitude toward him and gave an understanding of service levels and expectations of the wait times for the service he wanted and scheduled an appointment.

Vanessa Gonzalez

★★★★★

7 months ago

Great service and professional staff! I had a really positive experience here. The team was friendly, transparent, and didn’t try to upsell me on things I didn’t need. They took the time to explain what was going on with my car and got the work done in a timely manner. I really appreciated the clear communication and fair pricing. Definitely recommend if you’re looking for a reliable place to take your car.

Pamela Sabedra

★★★★★

Edited a month ago

All of the people I dealt with were extremely nice. They got my car in and out in the amount of time promised and did not try and gouge me for money. Sadly in my experience that happens too much. I appreciate the honesty.

ESTEBAN LEYVA

★★★★★

2 months ago

The staff at this Firestone location is top-tier the best of the best always A+ service. I highly recommend anybody wanting quality maintenance or service done to their vehicle To visit this location. Thank you again

Jovani Alvarez

★★★★★

6 months ago

About five or six months ago, I realized that I needed new brakes, I started shopping around and getting prices and the prices were about the same everywhere I went, but I was having a little bit of financial troubles at the time so I decided to do it the DIY way And I bought the parts from a Parts store And had a friend of mine install them. For the next two or three months, I’ve had squeaky brakes nonstop, and I’ve had my friend. Check it out a few times To no avail. I started getting pretty frustrated and annoyed, and I have reached out to the people at Firestone. I created the appointment online, And was called within two hours to confirm my appointment. When I arrive, I was held by Alexander, He was awesome and gave me all the information that I needed. Then I get a call from Wade (I’m pretty sure that’s what his name is, I do apologize if I got it wrong, but he was working the back counter) That it turns out that certain parts weren’t adequate for my car needing performance parts Being a Dodge charger. They were able to get me the adequate Parts and install that same day. They had quoted the price over the phone and when I get there, it was significantly last so I’m pretty happy about that. Turns out they were able to find me a deal on the parts. Overall, I’m extremely satisfied and I will be returning for my other vehicle needs and will highly recommend to people

MeanMonie

★☆☆☆☆

4 months ago

I came here to get my brakes done and they told me they couldn’t fix my brakes because my back tire was locked for some reason. I told them well I came in here to get my breaks done so if u break it fix it. They told me they didn’t want to do that because they didn’t want to break anything so I told them just to fix the bearing in the front left driver side and I’ll go somewhere else to get my breaks done. I also looked under my car and my skid plate or undercarriage plate is missing why that was taken off to fix breaks idk but it wasn’t placed back on and now when I went back to retrieve my skid plate they told me they have no clue on what I was talking about. I’m sorry but this place is a joke and I’m sorry but if ur going to have people work at this place they might wanna learn how to do breaks the right way.. now I’m out a skid plate and well over 1000 dollars in the hole because for some reason these men don’t know what they are doing. Watch out when u go to this place they don’t know what they are doing.. not a good business at all.. next will be BBB being informed about this business…

Ibby Shafaat

★★★★★

6 months ago

I had an exceptional experience with Firestone, and I want to especially thank John Costa for his outstanding service. From the moment I walked in, John was attentive, knowledgeable, and genuinely dedicated to helping me with all of my needs. He took the time to listen carefully, thoroughly explained my options, and worked efficiently to resolve my issues. The level of professionalism, friendliness, and care they provided truly exceeded my expectations. Thanks to John and the team at Firestone. I left feeling satisfied and confident in the service I received, and I highly recommend them to anyone looking for reliable, top-notch automotive care! I had an excellent experience with Firestone and especially with John Costa. From the moment I walked in, John and his team went above and beyond to address all of my needs with genuine care and professionalism. Thanks to John and the Firestone team, I left feeling confident and well taken care of, highly recommend.

Troy Farber

★★★★★

6 months ago

My second vehicle I’ve taken here. They are awesome and I don’t have to look any where else for my auto repairs. It was miss diagnosed but the manager called me and told me what was needed and Firestone was covering the cost. At first I was like, “there is no way” but my final bill was what he quoted me. Thanks for the great service. Both my cars have been running great. Regards, Troy

Jacky Peng

★★★★★

4 months ago

Very helpful front desk staff! Needed a same day wheel alignment, was able to fit me in! What’s great is they offer 1 year warranty for wheel alignment. Definitely will be back!

Harry Levine

★★★★★

2 months ago

Highly recommended. Very pleased with a full set of new tires & oil change I recently had done on my truck. Prices are very reasonable.

Annalise Velazquez

★★★★★

2 months ago

Brought my 2006 Scion hoopty for a noise under the car I suspected was a suspension issue. They did an inspection and emailed me photos of things that needed attention. Then I brought it back to have a deeper inspection and they quoted me over 500 to fix the suspension and motor mount. For some reason the noise persisted and they didn’t charge me a dime. Never in my life have I felt so blessed. They said if they couldn’t make it better, they didn’t want me to pay. I truly appreciate the work they did for me anyways and blessed me instead of hustling me. Highly recommend this branch.

Pristine Fermin

★★★★★

5 months ago

I’ve been bringing my car to Firestone since 2018, and they’ve always taken excellent care of my vehicle. The team is reliable, thorough, and consistently goes above and beyond. On one visit they even cleaned off the stubborn window sticker residue I’d been struggling with, which was something they didn’t even have to do. It shows how much they care about their customers. A special shout-out to Mike for being incredibly helpful during my most recent visit. His professionalism and willingness to explain everything made the experience stress-free. If you’re looking for trustworthy, dependable car maintenance, Firestone (Brentwood) is the place to go.

Glen Taylor

★☆☆☆☆

2 months ago

I had a 10:00 appointment for an oil change. I usually go to the place around the corner from my house mainly because I can sit in my truck while they do the oil change it usually takes about 15 minutes. I saw my truck going into the bay a little after 10:00 so I couldn't figure out why an hour later I'm still sitting in the waiting room. I walk outside and see my truck still in the bay. I go back inside and sit down, I see my truck through the window driving towards the parking area I figure okay we're done. I wait 10 minutes and nothing. I walk outside and see my truck parked. I go back in and tell the agent my truck is parked outside why am I still here? 10 minutes later the agent comes out and says you're all set and tells me the cost with no explanation. I was so pissed off I didn't ask for an explanation I just paid and said send me the receipt and let me get out of here. I had a hamstring injury and it was very painful to sit. I didn't know I'd be sitting for an hour and a half.

adam pham

★★★★★

4 months ago

I’ve known John for over 10 years now, and he’s always been one of the most reliable and trustworthy people I’ve dealt with when it comes to my cars. He gives honest, realistic time frames for the work, and if something doesn’t seem right, he’ll double-check it himself. I never have to question the quality of the work he or his team does. What I really like about John is that he’s upfront and straightforward. I’d rather have someone be real with me about timing than overpromise just to make me happy. Every time I leave, I feel like I got my money’s worth and was treated fairly. John used to work at Wheel Works in San Leandro, and now I actually drive all the way to Brentwood just so he and his team can work on my cars. That should tell you how much I trust him. It’s hard these days to find a mechanic you can really trust, but John makes it easy. It’s not just about the people doing the repairs , it’s also about how he handles everything from start to finish. I always feel like he’s giving me the best deal possible, and I never have to wonder if I’m being overcharged. Wherever John goes, that’s where I’ll keep taking my cars. On top of that, I’m a big fan of the products he stands behind , Bridgestone and Firestone make solid, dependable tires. Typically I shoot for tires that are rated for 70 to 80,000 mile and the ratings are pretty accurate. Ecopias, Turanza, duellers, etc.

Sean-Carlo Diaz

★★★★★

3 months ago

These guys are honestly some modest and hard working people. I brought my car in last minute and they say they could squeeze me in and get it done by tomorrow, it was having really bad brake issues and didn’t want to take the risky overdoing it, but they ended up giving me a call later that day. They did a really good job overall, John and Alex were really cool people as well. Thank you.

Kathy G.

★★★★★

2 months ago

Firestone was top notch. I was able to schedule an appointment convenient to me and fast. Their staff was friendly and professional. They are one of the few tire shops to check and repair slow tire leaks for free. I highly recommend Firestone and I'll be back for other services they offer.

Heather Parsons

★☆☆☆☆

5 months ago

My partner ended up getting two screws in two different tires this week on his car, so he took it to Firestone on Lone Tree to get them fixed since that's where he purchased the tires. After waiting around for an hour and a half, they told him one screw was too close to the side wall and the other one couldn't be repaired for whatever reason, and recommended getting two new tires. The thing is, these tires only have 15k miles on them! Firestone stated they were NOT repairable. I was shocked - so today I took the car to Cutino's in Oakley. They fixed both tires for $35 each. I feel validated now at how much I questioned Firestone. The difference between a corporate owned shop and a family owned business is EVERYTHING!!!! Thank you Cutino's!!!! AVOID Firestone. They let my partner drive away on these tires all for an up-sell.