Fisher Auto Collision Center

Nina

★★★★★

a year ago

I had the most incredible experience at Fisher Auto Collision Center and I’m their new biggest fan. I went in to get my front bumper fixed and I told them ideally I didn’t want to spend more than $1k. Unfortunately there was a lot of potential for interior damage and the quote came to $1500. When I went to pick it up, I was so happy to see a bill for $900. The guy I worked with said they did everything they could to save me on cost. The craziest thing happened next… I had been using one of their loaner cars and didn’t realize that my brand new golf club set was in the trunk (my bf had put them back there). I called a few days later when I found out and Connor (who I had been working with the whole time) said that the car had been loaned out again but he would figure something out. Connor called me within the hour to let me know he had located the loaner car and that he was going to go pick up the clubs and then drop them off at my work! I couldn’t believe it! This is unreasonable hospitality at its finest and it’s coming from a collision center that was already finished with my car. I will be a customer for life! Connor and his team are next level and deserve to be shouted out.

Dan Nerney

★★★★★

10 months ago

Recent repair through insurance with Fisher. Fantastic experience. Ken was wonderful with a quick estimate and the prompt scheduling for the repair. Turn around was exactly as quoted. Connor was my contact when picking up my car and was helpful and friendly.

Essence Uncaged

★★★★★

2 years ago

Great customer service. Everyone I interacted with at Fisher Auto Collision Center was friendly and helpful. They did a great job repairing my vehicle and my car was returned to me in the time frame provided. I was very happy with their service and I would definitely go back. Thank you to Connor, Jay, and Tony for a very pleasant and smooth experience. Highly recommend!

Barbara Johnston

★★★★★

8 months ago

I was rear-ended in my 2021 Honda CRV Connor Shivers and the team did an incredible job on the repair—looks better than new. They even made sure I got a new bike rack through insurance to replace the crushed one. Kudos!

Sheila

★★★★★

Edited a year ago

I am adding more to my original post because I am not sure how to add a separate review. I had to take my vehicle back into the shop for a second time, and again Ken and his crew went above and beyond to get my car back into shape! Unfortunately, I was hit again and thankful there were no injuries. His team did an amazing job, and even put a jack in since it didn't have one when I bought it and I hadn't noticed. They are so easy to work with and worked directly with the insurance providers to make my life easier. Thank you so much, Fisher Auto Collision Center! I highly recommend their services for anyone in need of work. I am continually impressed with the professionalism and top notch service I receive at the Fisher Auto Collision Center. Ken Keffer and his crew (I worked with Ken, Connor, Jason, and Stephen) were highly knowledgeable and made the process so easy for me. They worked directly with my insurance company on my behalf to assure the claim was accurate and the repairs were completed, which brought me a lot of comfort knowing my vehicle was in good, competent hands. They communicated with me all through the process (there was hidden damage) and even coordinated with the service department to have some regular maintenance done, which saved me another trip. I live out of state and for me it is worth the time and drive to bring my vehicle to a shop that is trustworthy and provides exemplary customer service. I highly recommend utilizing their center if you are ever in need of repairs! A huge thank you to Ken Keffer and your team at Fisher Auto Collision Center!

Lisa Ashbaugh

★★★★★

a year ago

I highly recommend Connor at the Fischer Honda Collision Center. He has fantastic customer service! Connor was very helpful, attentive, and kind. The process was seamless and the results were excellent. My car is beautiful! This is the second time I have used the Fischer Collision Center and I would not hesitate to return if needed. Lisa

Samir Jain

★★★★★

a year ago

I took my Acura MDX here a few days ago, and I’m very pleased with the work done. I highly recommend. The staff was amazing, especially Connor. I got my vehicle back in just eight days, and Connor kept me updated throughout the process while also managing the entire insurance claim. This shop is very kind and reasonable, unlike others I’ve been to where you have no control once your vehicle is in their hands.

Weston Mosburg

★☆☆☆☆

7 months ago

The slowest, most frustrating experience, and least communicative experience I’ve ever had. My car was stuck here for five weeks. Every week I called, and every week they told me it would be ready “by the end of the week,” only to delay it again and say they were “waiting on” something new. The repair quote increased three different times, each time by $1,000. We were told we’d need to review and approve any changes to the estimate, and that paperwork would be emailed. But that never happened. Eventually, they just told us, “Oh, we already started working on it.” The time I wasted chasing updates was ridiculous. We never knew what was happening with the car or when it would be done. We were promised something different every time. If you want a timely repair or even basic communication about your vehicle, don’t come here.

Morgan Gimblet

★★★★★

5 months ago

Excellent service! Ken was super informative and kind as he walked me through the whole process. Would recommend Fisher to anyone needing auto body repair.

gabe greenberg

★★★★★

8 months ago

I worked with an adjuster named Connor who was extremely helpful and knowledgeable! He looked over my car as soon as I arrived and answered all of my questions honestly. It saved me a huge hassle and a lot of time and money. I highly recommend Fisher Auto Collision and Connor specifically. He was great!

Caroline Morrison

★★★★★

a year ago

Had a great experience here! I got in a collision a few weeks before a long road trip and was super stressed about getting my car fixed on time. Jay was incredibly helpful and friendly through the whole process. I’m so grateful that my car was finished on time and not only that, but it looks amazing!! Thank you to everyone who helped get my car in and out. Highly highly recommend.

Fransisco Cisneros

★★★★★

Edited 10 months ago

I brought my car to Fisher Auto Collision after a deer completely messed up the front end/right side. Not only was the work completed a week earlier than the estimate (they originally said 3 weeks and they had it done in 2) it was also sparkling clean, inside and out. Everyone at the shop kept me informed along the way and were super friendly! Thank you Connor and his awesome team.

Jeff Ewing

★★★★★

5 months ago

I trust the folks at Fisher. I had damage to my front bumper and didn’t want to make an insurance claim. The final invoice was less than the estimate. I was treated fairly. Honesty results in customer loyalty. I

Bryan Louden

★★★★★

5 months ago

Magdalena and Nate were great to deal with when I sold them my Pilot. They are transparent about market prices and their costs, which made it easy to feel good about dealing with them. Very fair pricing!

Mona Whitney

★★★★★

7 months ago

This is literally the BEST place in the area to have your car repaired. They are a State Farm approved repair facility therefore the insurance claim was extremely painless & easy! The shops owner, Ken, was incredible to work with. Extremely knowledgeable, professional & efficient in completing repairs within the expected time line (if not sooner) & most importantly very communicative throughout the entire process. His shop staff were wonderful as well. HIGHLY recommend for any & all future repairs needed.

Ed K

★★★★★

4 months ago

Fisher Collision Center has done excellent work for me over several times of needing repairs on cars I’ve owned and I heartily recommend them. I recently had a repair because of someone bumping into me at a stop sign. I got the repair done but my car felt different because the insurance company of the other driver cheaped out with a third party bumper that wasn’t an exact fit. I should’ve gone back sooner than I did as my backup sensors acted strangely at times but it took me 6 months to finally get the car back in. Connor Shivers and his team took care of me and got me an OEM bumper that fits perfectly. They carefully aligned my sensors and I think it works better than new now. I appreciate Connor’s great customer service and his team’s skill to make my car feel new again.

Alexandria Poynter - CDLE

★★★★★

3 weeks ago

Fisher Auto Honda/Acura is the BEST dealership all around. It was my first time buying a vehicle from them and it was such a great, personal, fast, and professional experience. I worked with Bruce in Sales and Neil in Finance, who were both so helpful and knowledgeable. They truly cared about me, my new vehicle, and my overall experience.