Jean Miller

★★★☆☆

a year ago

We went with Fix It Auto because of the decent yelp reviews. The first estimate was reasonable, and we decided to go with them for ignition repairs covered under insurance and a side mirror paid out of pocket. After we agreed to go forward with the repairs we were told it would be 10 business days. After two weeks and no communication we called. We were told they were waiting on parts. A few days later we received confirmation the parts were in. We called several times and were promised “if not today, no later than end of day tomorrow” this went on for another week. The final cost ended up being significantly higher, and when we made the final payment they added another $25 for “final parts cost”? The cost of the mirror we paid out of pocket the was double the estimate. While we were overall happy with the work, we feel the continually increasing cost was questionable and the lack of accurate communication for the completion of the work prevented more than 3 stars.

Miguel Nunez brizuela

★★★★★

10 months ago

The work was fast and with very good quality, Miss Marbella attends you with a lot of human quality, I loved the detailed cleaning they did to my car at the end of the repair, thank you for everything

Lisa Sullivan

★★★★★

a year ago

Fix Auto Sunset did an excellent job painting and installing our new front bumper! Not only were they efficient but they were professional and friendly as well! I highly recommend this auto shop!

Joannie Smith

★★★★★

a year ago

After an accident, our insurance carrier recommended Fix Auto as one of their partner shops, so we had our Nissan Versa towed there for repairs. Brittany was a pleasure to speak with and took care of us. It took a while for parts to come in, but our car was returned to us in far better condition than when it had been dropped off. Yay! It's been a couple of weeks, and I swear, the car drives even better than before. I would definitely recommend.

Brad

★★★★★

a year ago

Got into an accident and they worked flawlessly with my insurance. Brittany was very helpful because I guess my car got dropped off after hours and they weren’t sure that it was there, so they checked and sure enough there it was. With the damage done I wasn’t able to get in the trunk to get my belongings so Anthony (the yard technician) wired my battery and helped me get inside. Overall very pleased with the expediency and the care they showed for my wellbeing after they saw my vehicle.

Bryant Farley

★★★★★

a year ago

Brittany provided me with options during my estimate, and was able to order the necessary parts — arrived much faster than anticipated! The repair and payment process was seamless, amazing quality and service from everyone. Can’t argue with the price either!

Lisa Marie Lyons

★★★★★

a year ago

I had a great experience at this shop. Staff was very nice and kept me informed with text messages and phone calls if needed. They worked very well with the car rental as well. Car was finished on time and looked great!

Luther Troupe

★★★★★

a year ago

I brought my car to this establishment because I had a small scratch on my back bumper that might have been caused by another car hitting it or a cart at a supermarket… Anyway the car is a 2024 and every time I noticed it I became furious! I received an estimate at another business of nearly $600 so I came here for a second opinion… To make a long story short, they could have given me an overpriced estimate as well but they didn’t!!! Vincent suggested that I purchase a color pin from the dealership to match the color and he would do the job… I took his advice and his honesty saved me $600-700… The job he did was excellent… It’s hard to find honest people and quality work under the same roof… I would surely recommend this business to anyone and everyone that asked me… Thanks Vincent… You restored my faith in auto repair businesses

Emma Anderson

★★★★★

a year ago

I came here to get my car fixed after an accident and I loved them! Everyone was super friendly and they gave me a thorough explanation of what was going to happen. The service was amazing! I definitely recommend coming here.

Vince Lemos

★★★★★

a year ago

Okay listen up everyone! If you don't know now you will. Fix auto is a franchise and they are independently owned. Our insurance carrier had originally sent us to the Fix Auto Henderson and we had nothing but problems. We finally had to make the decision to take our car to get finished at a different body shop. We ended up going to Fix Auto Sunset and I wish we would have started there in the first place. It was by far the best decision we made. The entire staff from Vincent the manager on down are top notch. From the minute I spoke to Brittany I knew we would be in great hands. They are great communicators! Marbella would call us to keep us in the loop every step of the way. When we picked up our car it was completely detailed like the day we took it off the car lot. Consider yourself lucky to have found them!

Kemisha Brown

★★★★★

a year ago

I can't thank this shop enough for their outstanding service! After my car was stolen, they made the whole repair process smooth and stress-free. The team was professional, efficient, and truly went above and beyond to get my car back in perfect shape. Highly recommend them for anyone looking for top-notch auto repairs!

teresa peters

★★★★★

a year ago

I went to the Henderson NV shop. The people there are great! I had a 10 yr warranty from the old owners on my front bumper and Fix Auto honored it. Since they provided top notch service I had them do some mechanical work and for the price I could not be happier. My experience was worry free starting with Brittney and Vince in the office. They explained everything, very professional. Francisco the body repair guy showed he cared and his work is excellent. Alberto was too funny, he made me laugh and was so friendly when I picked up my car. Thank you Fix Auto for caring about your customers.

Alice Russ [Del Sol HS]

★★★★★

a year ago

Fix Auto agreed to give me an estimate on my car when no other place would due to its age. Fortunately, the damage could be fixed and at a very reasonable price. Everyone in the office was incredibly friendly and helpful too! I will definitely return if I need additional work done.

Angel Roots

★★★★★

a year ago

I was in an accident and needed repair work done on my vehicle. I am 100% satisfied with the repairs made at this shop, it being 1 of 2 shops I’ve had work done in Las Vegas. The staff were very friendly and communicative throughout the entire process. Maribella is an outstanding staff member and delivered excellent customer service. Although this repair shop is a bit out of my way, I would not hesitate to have my vehicle sent to this location if ever I encounter another incident where repair work is needed.

Y Gm

★★★★★

a year ago

I had my car fixed there for a collision incident. They took great care of my vehicle for three weeks and the work they did was amazing. I was updated every time on the progress of my car. The girls at the office are amazing. I would definitely recommend, needless to say when I picked up my car, it smells great. It looked great. They even gave me a thank you card. I am very, very, very satisfied. Thank you so much, Fix Auto. 👍🏼

VegasRich73

★★★★★

11 months ago

Our 2022 Honda was involved in an accident and needed repairs. We used this same company for our repairs in 2012, and they were still an authorized repair center through our insurance, so we used them again. They did an outstanding job in repairing our vehicle. There were a few delays outside of their control that were communicated to us. Bottom line is the job was done right and the vehicle was returned to us detailed and looks like it is new again. Thanks to everyone who assisted us with this process and for returning our vehicle in great condition with quality repairs completed.

Lumio Spec

★★★★★

a year ago

Fix Auto Sunset is hands down the best body shop I’ve ever visited! Their attention to detail is unmatched. I got quotes from several other shops, but from the moment I met the team at Fix Auto, I could tell they genuinely cared. The customer service throughout the entire process was exceptional. Every question was answered promptly, and they even anticipated my needs, offering solutions to things I hadn’t even considered. My vehicle looks better than when I first drove it off the dealership lot. Plus, they go above and beyond by fully detailing both the interior and exterior of your car before pick-up. I’ll definitely be bringing my vehicle here for any future needs, whether it's a great detail service or repairs for scratches, door dings, or anything else. Highly recommend!

Emilio Rodriguez

★★★★★

3 years ago

Silver Mazda 3 sedan bumper damage! They fixed my car in less than a week! The manager/owner even came over to make sure I was fully satisfied : ) the best part is they let me pick up my car during closing hours( Weekend ). Great staff and very respectful towards customers. Front desk ladies deserve a raise. They made me feel so comfortable and educated me during my visit. They even washed my car like 3 times cause it kept raining x) nice to know they went the extra mile for me. They helped ease my stress and got me back on the road so fast. This collision center deserves more recognition for sure. Fully satisfied 10 stars. Way better than Autonation IMO

Elsa Hernandez

★★★★★

a year ago

I am very thankful to have chosen such an amazing body shop. I got my vehicle back within a week, they were frequently updating me on my vehicle, walked me through the whole process and thoroughly explained each issue and what will be done to the vehicle. Everyone was super nice, very professional and great customer service! Especially Brayan who was the tech and Vincent who went out of his way to be there before opening in order for me to pickup my vehicle, since they are open the same hours that I work. Greatly appreciated all the hard work put into my vehicle!

Robert Markel

★☆☆☆☆

Edited 10 months ago

ZERO STARS!!! FRAUD; PLEASE DISREGARD MY PREVIOUS REVIEW!!! DO NOT GO HERE!!! I had a few minor issues with my vehicle that occured as soon as I left the facility. The tire monitor and system monitor came on and I figured I would wait until I got back to Bakersfield to fix it. Well, turns out there are a lot more issues that surfaced. My front window was cracked, the tire jack plug was missing, and they completely forgot to install the tire monitor on the new tire they put on. I went to a local shop and they charged me about $80 to fix it. I called Fix Auto - Henderson and they said they would take care of it and send me a check. I took my truck to the Fix Auto here in Bakersfield and after waiting the whole day, they stated Fix Auto-Henderson's manager was not going to do anything because he stated these issues occured after we left given the scratch marks on the new front skirting. So, you are telling me that the scratch marks somehow occured in the same spots as the before photo shows and this happened after I left??? FRAUD!!. You are also telling me that the tire monitor somehow fell out of the front tire you replaced - impossible!!!!! FRAUD!!! You are telling me that the crack on the windshield that started under the wiper blade and is now half way up the window happened on my way home?? Rocks can't hit under the wiper!!! FRAUD!!! You are telling me that all of the front sensors are scratched and aren't working because I was in a new accident even thought the bumper does not have any scratched??? Compare the scratch marks!!!!! There was no new accident. I told the manager that when the tire shop guy took off the tire cap, air was coming out fast and COULD HAVE CAUSED AN ACCIDENT!!!! FRAUD!!! So, after further investigation. I compared the before and after photos and noticed there were several old parts that were put back on my truck even though they charged my insurance for it. FRAUD!! The front underskirt, the front tow bar, all of the front parking sensors (which are not working), and who knows what else. I also tested my 4 wheel drive and the whole truck is making funny noises. Needless to say, I do not feel safe driving my truck and it is my only vehicle. So, I called my insurance and stated that I want a full inspection. I will update this review when this occurs, but I have photographic evidence of the FRAUD this company performed on my vehicle. I guess I should thank the manager because if he hadn't refused to fix the minor issues, I would have never known. OLD REVIEW: Fix Auto did a great job on my truck. I was here in Henderson about two months ago and got into a severe car accident. I picked up my truck on Friday and it was looking really good. They even upgraded my side steps. The ladies in the office were awesome, so friendly and comforting.