Gearheads Auto Service

andrew d

★★★★★

5 months ago

Great experience. Nick is very knowledgeable when it comes to classic cars. I wouldn't take it anywhere else!

Dan Pooch

★☆☆☆☆

Edited 6 months ago

Less than zero percent chance I will ever return! I stopped in needing some exhaust work done. I simply asked for an estimate from the catalytic converter back. The man at the desk tells me all cars are on racks right now and that he has no openings until Tuesday. I asked if I could at least get a rough price. He seemed completely uninterested in helping. He said someone needs to look at it. The car with what the issue was and the parts needed replace a price could have been provided. I would have scheduled the work on the spot if he had. Instead, when I asked again for a general idea, he says 500, 600, 700, 800. Can you be any less helpful or more condescending? Awful experience and will never return, there’s a lot of competition out there, so I found a place that had a good attitude and seemed much more reasonable on price. Front desk guy was not helpful or even friendly. Update: yes, if a business treats me poorly I’ll review it, that’s the point. Take some responsibility for your poor service.

Pamela Groom

★★★★★

a month ago

Excellent service provided. Very thorough review of my car and pleasant and professional team members answered all of my questions in a respectful way. Very fair price!

Evan Merkle

★★☆☆☆

2 years ago

On August 18th, I had this shop perform an 4-wheel alignment on my BMW M3. I called ahead to make sure they could achieve the custom specs that I wanted and they assured me it was no problem. They fit me in their busy schedule and I was able to wait on the car instead of leaving it there. While the car tracks great and I got exactly the specs I wanted, it seems like the tech took a chisel (or some other damaging tool) to my aftermarket front strut mounts. I paid $461 for them so I’m not happy about that. The strut tower itself is also deformed where it meets the mount. Additionally, I had scratches on my door handle and dirty boot prints on my floor mats. Finally, I couldn’t get a print out of the alignment readings for my records. Instead I had pictures of the computer screen sent to my email. Really not the kind of care I expected from a place calling themselves “Gearheads”. I was willing to let these things go, especially after Eric reached out to make sure I was happy on August 21st. I responded with everything I said here including the images of the strut mount damage, but he never responded. It’s been 2 months now. I rated 2 stars because the alignment was good, but I won’t be returning to this shop. I wouldn’t recommend taking your car here.

rachel k

★★★★★

a month ago

I was having unexpected problems with my car door and called to see if gearheads was able to get me in and take a look,Nick was helpful and friendly both on the phone and in person.Nick was able to help me when I came in and I am grateful for his help!

Michael Gintert

★★★★★

Edited a year ago

I’ve been taking my Jeep Wrangler Rubicon to Gearheads for 7 years, and they’ve always taken great care of us! I didn’t trust just anyone to work on my modified Jeep, but these guys have the expertise to do it right! For high performance, custom vehicles, the Gearheads team does top quality work. Professional, courteous & friendly, quick, & reliable. Highly recommend!

Dave Atchison

★★★★★

Edited a year ago

I trust this team with my most prized vintage automobiles. They have the hard to find skill sets that often require innovation and persistence to solve complex problems. Always the lowest priced with impeccable work quality. Extremely knowledgeable mechanics.

Esther Harsh

★☆☆☆☆

Edited 2 years ago

I took my vehicle into Gearheads to have the outer tie rods replaced. I dropped it off in the morning and left my keys in the envelope and drop box as I start work before they opened. I picked it up after work, and there was no conversation other than the cost at that time. I paid my bill and took it straight to have it aligned, where I have paid for lifetime alignments on my vehicle, and was told that an alignment could not be done because a random piece of pipe had been put on the tie rod as a makeshift jam nut. I called Gearheads while with the mechanic doing the alignment, and gearheads told us that they didn’t have any problems, and the mechanic doing the alignment must not have good enough tools do the job - no concern for me, my car, or the problem. Without the alignment, my car was not drivable as I had just got new tires and was not taking a chance to wear my tires out unevenly without the alignment. Gearheads told me they were closing, that they couldn’t talk any longer, and that if I called back I would get an answering service. There was absolutely no offer to find a solution and definitely no admittance to putting some strange pipe on my car rather than an actual jam nut. I was left to scramble to find a mechanic to replace the random pipe “jam nut” on a Friday night and then still get it aligned. I have regular maintenance done on my car including tire rotations and alignments, so the makeshift jam nut was noticed immediately once gearheads stuck it on without telling me. I called and left several messages as it’s near impossible to get someone on the phone. I received one phone call back but was at work. I have called since and left messages and never received any further communication. I intentionally waited several weeks to give them time to make it right as I know they’re busy, and it’s the holiday season, but that hasn’t happened. Take your vehicle to mechanics with transparency and integrity, which isn’t gearheads. Photos include the random piece on my tie rod and several once it was taken off.

Don M

★★★★★

5 years ago

The reason I initially went to GEARHEADS is because they are the only source of AMSOIL products in my area, which I use exclusively in my vehicles. I have a 2013 Camaro which is my baby and I had researched the car intensively - mechanical specs and known issues etc. So when I went in for an oil change, I asked them a bunch of questions specific to my Camaro (that I already knew the answers to) and they were spot on with everything. I was impressed. They always just get to it and get the job done...correctly...the first time. When I bring my car in for service. I've never paid more than their work estimates and have often paid less. Nick and Eric are always open and honest, I was there when a lady came in for a second opinion on her brakes after a dealership told her they were shot and she needed everything replaced and I heard Nick tell her that she still had over 80% of her pads left on the brakes and they were in great shape and they would not recommend her getting the service because she didn't need anything done...they could have really ripped her off, she knew nothing about cars. How often do you hear of a shop doing that? I am very peculiar about who touches my car, but I wouldn't hesitate to recommend GearHeads to anyone ... they've done me right too many times.

Steve E. Sarich

★★★★★

9 months ago

Exceptional Service with a Personal Touch! I recently brought my vehicle to Gearheads Auto Service in Cuyahoga Falls, OH for routine maintenance—oil change, filter replacement, and tire rotation—but also needed a transmission fluid replacement. As always, the team went above and beyond. Scheduling was effortless, and they even offer a convenient after-hours drop box so I could leave my key fob the night before—no need to rush over early in the morning. Once service was complete, I received a secure payment link via text, which is a game-changer for anyone needing to pay remotely. A helpful tip: make sure to enter your billing address exactly as it appears on your credit or debit card statement, including full ZIP+4 format (e.g., 12345-6789). Once I did that, my payment processed without a hitch. After payment, they texted me a secure code so I could pick up my key fob from their lockbox at my convenience. The whole process was seamless, efficient, and thoughtfully designed with the customer in mind. Gearheads isn't just about great automotive work (though they absolutely deliver on that)—what truly sets them apart is their genuine warmth, honesty, and family-like hospitality. Every interaction feels like you’re being cared for by a trusted relative. Add in transparent pricing, quick turnaround times, and top-notch customer service, and you’ve got a rare gem in the auto care world. Highly recommend Gearheads to anyone looking for reliable, respectful, and trustworthy auto service!

Dean

★★★★★

9 months ago

Customer Service like "back in the day". Nick is a very friendly guy and he did beautiful work on my Corvette C8 installing a new exhaust system. Dropped the car off in the morning, received a text in the afternoon, and picked the car up later that day. Highly Recommend!

Bob Greene

★★★★★

5 years ago

Gearheads is the best. They have done extensive work on my 65 coupe. They have a "never give up" attitude doing whatever it takes to resolve a problem. 5vstar service from drop off to pick up.

Larry Walters

★★★★★

3 months ago

Nick and his crew are honest and have fair pricing and they have a nice office and waiting area.

George B

★☆☆☆☆

a year ago

Going to them for a few years now with 5 different cars. They are expensive but I thought they do a good job and they are honest. Ever since they moved, the prices went up as much as the dealership and they quality of work dropped. We had to go back a few times to correct things they repaired and the car would stay in for days in their shop without communication on why the delay. The last car I got there was my daughter’s for a light that was coming on and a couple other things. The price I was quoted was about the value of the car but since I had just put new tires on it I decided to fix it. A couple of days later, we had to take back again with the same problem and they said they had to replace another part and of course I had to pay more. If I knew the total from the beginning, I wouldn’t fix it. Your miss diagnostics cost me another $500. Anyway, the second time my daughter drove the car after we got it back, it stalled in the middle of the street and had to be towed back to them! Two days later they finally decided to call and say this time is the transmission and it will cost another $7200 to fix! Ridiculous! I got it towed to another mechanic and they fixed it for $2600! The car is up and running for weeks now. Do your self a favor and go to someone that knows what he’s doing and appreciate your hard-earned money. They won’t see another penny from me.

Carliann Salazar

★★★★★

a year ago

Had my 2010 Mini Cooper checked out and they did a great job. They are very respectful and provided great customer service. Definitely 👍👍

Grant Pfeifer

★★★★★

2 years ago

Gearheads provided timely feedback on the diagnosis of my car and was very easy to work with! They are not pushy like other shops and dealerships and are very transparent when suggesting additional service. The price was very reasonable for the area. This is my new go-to shop for my car and will definitely return for any future work needed for my car. Give this shop a try, they are very reasonable to work with and customer focused!

dunmallard dubersome

★★★★★

3 years ago

They were willing to work on car that no other shop would. Worked with me to get the alignment correct to my specifications and used parts I provided. Great work and great service all around.