Ron Marhofer Collision Cuyahoga Falls

Dale Hedrick

★★★★★

4 months ago

Very professional and kept us informed throughout the repair process

K Martin

★★★★★

Edited 10 months ago

10 out of 10. They do amazing work and they’re very friendly. They communicate with your insurance company so you don’t have to play the middleman. They arrange rentals if u need (and, if ur covg allows) and they com to your house, since obviously you don’t have your car. Good work.

Steve

★★★★★

3 years ago

There were some supply chain issues on getting parts initially, but this was in no way the fault of Marhofer. Joel was very transparent from start to finish. Customer service and communication were excellent. They did a fantastic job replacing my bumper, healight cover and brackets. The wheel moulding is all that's left. They worked very quickly once the parts were delivered and the work was outstanding. I highly recommend them for auto body needs.

Cheryl L

★★★★★

3 years ago

This is the second time I have had Marhofer work on my 2020 Equinox (thanks to my son). Each time they were friendly, helpful and responsive. I like to communicate via email since that is easier for me during the work day and Joel had no issue with this, always replying timely. There was a problem getting my insurance to cover an alignment but Joel was able to get that covered. My car looks brand new again and cleaner than it was when I brought it in. I would highly recommend Marhofer and won't take my cars anywhere else in the future.

sarah schwennsen

★★★★★

2 years ago

I was extremely impressed with the customer service and execution I received here. Joel took great care of us. He squeezed us into the schedule in a short amount of time and kept us informed on the progress. He went above and beyond and was super nice throughout the process. I truly appreciate everything they did. The customer service was top notch. It’s very rare to find that anymore so it was greatly appreciated.

Classic_ Peanuts

★★★★★

6 years ago

We had the best experience you could ask for They were super knowledgeable very polite They completed the repairs to our vehicle super fast They did it right the first time We would highly recommend this place for all your vehicle repair needs

Jeff Rambaud

★★★★★

9 months ago

Had to take my 2024 Hyundai Ioniq5 in for some minor paint work on the rear bumper that was scuffed up from a vehicle bumping it in a parking lot. They had to remove the rear cover, repaint and replace. They delivered the vehicle back to me in the timeframe that they had stated. Final bill was slightly more than the estimate as they said they had to remove a few things that they hadn’t planned on. Overall I am very happy with Marhoffer Hyundai and the service I received.

Thong Vue

★☆☆☆☆

3 weeks ago

I took 2021 tundra for them to repair from an accident and left right side with a scratch and one side tow hitch bend

Dee Mandley

★★★★★

8 years ago

I am writing this review to share my wonderful experience with the people and service of Ron Marhofer Collision Repair. The office staff often kept me informed on the progress of repairs. My Camaro is my baby and when someone hit me... I was heartbroken. The paint color is very difficult to match but the crew did an excellent job. My baby is back and she's beautiful. Thank you!! I highly recommend Ron Marhofer Collision at Cuyahoga Falls.

Matthew Starcher

★☆☆☆☆

6 months ago

After picking up my "repaired" 2023 Santa Cruz, I couldn't get the hood to latch. The shop told me it's because of my aftermarket hood prop but my hood closed with no issues prior to the accident and for the last year the aftermarket hood prop was installed so obviously wasn't the case here. They also told me my insurance denied an alignment. I called my insurance company and I was told no additional work requests were submitted for anything to be denied.... I wouldn't recommend this shop to anyone.

Nellie Price

★★★★★

4 months ago

Hit a deer and smashed up the front of my car with ALOT of damage, Always heard good things about Marhofer collision and was very impressed with the work and keeping me informed on the progress! Great work and friendly staff!

sherry mccrossin

★★☆☆☆

5 months ago

I had a car repair done and when i picked up my car a light on my dashboard was on ,i was told from the repair people leaving my doors open it ran the auxiliary battery down drive it for a few days and hopefully it will recharge itself if not come back and they would take it to the jeep dealer for a diagnostic because when they put their diagnostic on, it wouldn’t read anything because it is a Jeep I was told the car only has 13,000 miles on it. It’s a 2022. I was told Friday to let them know on Monday and they would schedule to take it to a Jeep dealer. I spoke with him on Friday. I stopped in this morning. I was told they spoke with somebody from the insurance company on Thursday and they’re not going to fix this not sure why they told me on Friday to call him back on Monday though.

Ronald Briggs

★★★★★

6 months ago

Great job and finished earlier than estimated. Everyone I dealt with were very professional and courteous, above and beyond. Joel kept me updated on the progress and very helpful.

Lisa Boris

★★★★★

a year ago

My Buick Envista was hit by a deer and because it is a new model car, they did not have parts available for repair. Joel kept me regularly updated and gave me great suggestions on how to handle the situation. Everyone there was very nice and my car looks great! Highly recommend!

Pamela Logan

★★★★★

a month ago

Great work! My Mercedes Benz 300C looks like it was new! Thank-you so very much.

Jim Orsine

★★★★★

2 months ago

They got my vehicle in right away when other shops had a two week wait just to get an estimate started. In addition, they were in contact with the insurance company before I dropped my vehicle off and began the process of getting a rental car squared away. When I dropped my vehicle off they were attentive and professional. I could tell from how their service professionals spoke about the process that I was at the right shop. There were occasional text message updates on where they were in the process and the projected target date of completion. I received a phone call at 8AM on the target date that my vehicle was ready for pick up. The repairs appeared to be flawless and with the addition of new parts, it looks better than before the accident. I couldn’t be more satisfied!

ARJUN Mangpang

★★★★★

4 months ago

Great customer service. They are so friendly and helpful during the time of service and repair. especially Mr Jimmy. FP. The technician who work on my truck they work so amazing they make my truck look like brand new again.thank so much for hardworking Technician who fix my truck. I highly recommend everyone who want to fix car.