Genuine Auto Repair

Chris Grider

★★★★★

6 years ago

Heather and Dan came highly recommended from a good friend. I have not had good experiences with new garages in the past, so I was hesitant but willing to trust my friend. I was immediately impressed by Heather's personality and knowledge...just on the phone...and I sensed I'd found a new home. This was all before my actual service. My first service experience (and there will be more) was amazing. I felt heard and included in the process. My post service assessment information came with educational videos and clear information about what, why, when, and how much. I am recommending Genuine Auto Repair to everyome I know...even if they don't have a car, yet! Thank you, Heather and Dan, for you heart-inspired service! Chris G

Kevin Schwabek

★★★★★

3 years ago

I feel like I am in good hands with Genuine Auto Repair. A family-owned company that works well together. They give me a sense of honesty and integrity I look for when I need repairs or maintenance done on my vehicle. Heather is very knowledgeable about the industry and will work with you to satisfy your needs. I would recommend this shop.

Harry O'Brien

★★★★★

7 years ago

I had a bad experience with another repair shop that did terrible work. I reached out to Heather and she was amazing! Her passion to help get you fixed correctly and back on the road quickly is very apparent. Heather never gave me the impression i was bothering her for asking a ton of questions. I couldn't of asked for better communications. She is very professional and knowledgeable. Dan really went the extra mile as well to make me feel comfortable and confident i made the right choice having them fix my truck. He even fixed issues i wasn't aware of and without price gouging me. I wish more shops operated with the level of integrity and passion as Heather and Dan. Being new owner operators of this establishment you cannot go wrong trusting them with your vehicle. FYI, they installed a new motor in my 2011 Chevy which was no small task. GREAT JOB Heather & Dan!

Ethan Gingerich

★★★★★

2 years ago

Genuine Auto Repair did an excellent, fast job for me with brakes, fluids, filters, etc. Heather was so nice, and helped me decide which things I should fix now and which could wait for later. I appreciated her helping me figure out what was best for me rather than just trying to maximize profit. I'll definitely be a return customer :)

T. Lyle

★★★★★

3 years ago

I brought my car in for an oil change and got one of the most thorough checks my car has ever seen. Heather was incredible to work with and helped me get everything figured out for a few things to keep my car going. Really grateful for that level of communication and customer service. A+ all around; an absolute asset to this beautiful community. Thanks all!

becks soul

★★★★★

7 years ago

So excited Heather and Dan have opened their own shop! Honest, fair, reliable, and they know their stuff! Spent years having my car serviced and feeling like I had been ripped off, or paying for unnecessary fixes, confident and thrilled that will never happen at Genuine Auto! The shop is spotless, and the waiting room has been thoughtfully designed to make any wait more than comfortable for their customers. Highly recommend!

G H

★★★★★

3 years ago

Had to get a lot of repairs done on my vehicle, they were great! They diagnosed the vehicle, got the parts, and kept me updated throughout the whole process! It took a while but as to be expected in the automotive world there are unforeseen obstacles! They are friendly and overall genuine and do amazing work. Highly Recommend!

Charles&Annika Young

★★★★★

3 years ago

I am Genuinely impressed with this place of business! My wife and I are new to the Littleton area and so I called 8 different places and simply asked for a quote on a fully synthetic oil change, and tire rotation. of the 8 locations I called, Genuine Auto Repair was the second lowest price. I am SO thankful I decided to choose them over the cheaper option. I have never had so much faith in a car shop so quickly! There is no pressure to do any sort of service or maintenance on your vehicle. They will speak to you plainly and they never became impatient with me, or any other customers while I was there. Heather, one of the owners, actually sat down, free of charge and went through paperwork of my recent purchase from a dealership to see what I am covered for under my purchased warranties. The conclusion that we both came to, was that it would save me money to not have oil changes in her shop for the duration of the warranty. She was not shy about saying the best option for my particular scenario, with my vehicle, is go to a competitor. They way I see it, Heather saved me $700 by helping me to better understand the fine print of my dealership warranty. Because of this GENUINE HONESTY, I will be bringing my second vehicle (with no warranty) to Genuine Auto repair for all service and repairs for the foreseeable future. I can also say that after the duration of my 48 month dealership warranty expires on my first vehicle, they have more than earned my business for that vehicle. I will be recommending this place to all who ask my opinion! As far as I can tell, they are experts, and they are genuine. On a side note, you have a chance of seeing an adorable baby, and/or a puppy when going to this place. I am thankful for Genuine Auto Repair!

ቤዛ

★★★★★

a year ago

Best auto repair experience I've had. Professional, honest, patient, diligent and descriptive. Came away with clear understanding and full trust in the work being done. And months later turns out trust was well placed.

Chris Finch

★★★★★

2 years ago

Heather and her husband clearly care about providing an honest, high quality, and affordable auto repair business. They were thorough and transparent, and really helped explain where costs were coming from and what made the most sense from a consumer perspective. I'd been to nearby shops in the area prior to finding Genuine. These shops had failed to mention that the estimate provided was likely very low, and that halfway through the repair probably would have called to ask for more money due to the risk of complexity they never mentioned up front. I'm appreciative to have an honest, family run business like Genuine in the community.

Dan Gotzinger

★★★★★

2 years ago

Great Service!!! What sold me was when I spoke to Heather, she is very friendly and knowledgeable in auto repair. They use top quality parts and thier work is very professional. Very glad that I chose Genuine Auto Repair to fix my car.

Jeffrey Jennings

★★★★★

a year ago

Heather and the team were able to work my son’s car into the schedule because his check engine light was on. They took the car in without an appt and got it fixed and drivable again. Very pleased with the work and glad to know we have a shop we can trust so close to our house.

Dean Anderson

★★★★★

a year ago

The Family friendly car care place. Its the first time I have ever been given anything besides a bill to hang on my refrigerator, not to mention the suspension replacement is absolutely better than it ever was brand new. Over the past 16 years I have been taking my fairly used and sometimes abused vehicles to several of the other independently owned and operated mechanics around Littleton with varying amounts of success and honesty. Everything on the list that she recommended actually needed repair and the hourly rate charged did not seem excessive nor the amount of hours. This is my new car care garage. Thanks, H. D S A

Cassandra Hodgdon

★★★★★

2 years ago

Heather and John are fantastic and run a true, family owned small business. I brought my vehicle to them after not having been to a shop for service in quite some time, and they not only inspected everything to give me a full report, but also gave me a full rundown of costs and priorities so I could plan for upcoming needs. They worked exceptionally hard to get my car back to me on time, even staying late and being available outside of their posted shop hours for me to pick it up between a busy work schedule. They were transparent and very communicative about my car, and I felt like a friend after having work done! If you are looking for a mechanic shop that cares about you and will be honest and upfront with you, this is the place to go. 10/10 for everything!

Teressa Sanstra

★★★★★

5 years ago

I took my car down to Genuine Auto Repair. Dan did a great job fixing various things on my car. These folks are very nice and honest. This is definitely a place where you can trust your mechanic!

Bralen Taylor

★☆☆☆☆

a year ago

I brought my Dodge Challenger here a couple months back and they did a pretty good job looking over it and giving us a diagnostic. BUT at the same time they put a Pretty Big Scratch in my front bumper that goes between the driver side fender and the front bumper which completely knocked the bumper loose, It’s also a very deep scratch looks like it was caused a rotary tool of some sort or it happened in the parking lot. Whatever it was, it also cut about an inch deep into my wheel well cover. The Biggest issue is that it broke the Nut that holds the bumper to fender which make it so I could ripe off the entire from bummer if I really wanted too, this also causes the whole bumper to droop down and if I go over a bump I can hear it rattle around. To get it repaired it’s going to cost me at least $1000 probably more. They also have a really small tight parking lot that is hard to maneuver big vehicles around in. (Side note I forgot to overlook the car before we left the shop, I when straight home and noticed it the next day. They also took pictures of all the damage the car had prior and the "scratch” was not there.) For these reasons, I would not recommend you bring your car here better off taking it to a dealership where they will own up to their mistakes.

Lily Chang

★★★★★

2 years ago

Heather Piechowski, the owner of Genuine Auto Repair, is professional, knowledgeable, honest, and passionate about car maintenance and repair. At Genuine Auto Repair, I also feel like I, the customer, matter and my automotive needs take priority. I have five demanding schedules to juggle, and I didn’t feel like my vehicle was safe to take everyone where they need to go. Genuine Auto Repair worked fast to fix my car and get it in safe and good working condition. Heather also took the time to inform me on the signs, in addition to the warning light, that indicated trouble. I really appreciate that. I highly recommend using this local, woman-owned, small business.