German Autowerks - Audi, BMW, Mercedes, Mini, Porsche and Volkswagen Repair in Lewisville TX

Kristen Skaggs

★☆☆☆☆

a year ago

Called the shop just now and asked if they could give me a ballpark on replacing my AC Compressor on my 2018 BMW 320i and the guy said I needed to bring it in and when I told me the car is not driveable right now because the battery is not being charged due to the Alternator Belt melting off. He said he was unable to give me a ballpark estimate without bringing it the car to the shop. So they expect me to tow the car in and pay for the tow and then possibly would have to tow it elsewhere. They will never get my business no matter what German car I continue to drive. Terrible customer service!

Mark Hollyday

★★★★★

11 months ago

Shane was easy to work with and did his best to reduce my cost on an expensive repair. I would definitely recommend them and bring my own car back again.

Amanda Arzola

★★★★★

2 years ago

My sons first European car, first time needing some work. I called & Frank didn’t hesitate for us to drop it off. He told me they would do a diagnostic, text us when the diagnostic is done. After that they would tell us the problem and do from there. He said depending if we needed parts, it probably wouldn’t be done until Tuesday. Well, we dropped it off today at 8am, received a text at 1:45pm, told us the problem when it would be ready and the cost. Thanks Frank for the transparency & customer service. My son is happy with his car & said he had a new shop for his car moving forward. Frank was also very informative with telling my son to be careful with his car since it’s a pretty Penny to fix…. Thanks!!

Eric Haas

★★★★★

2 months ago

Excellent service and had my car back to me in one day !!!

Richard Kommer (Rich)

★★★★★

a year ago

Great place to get some quick service done or an inspection indicating any problem with your euro. Be aware this company is a sub company of the main workshop right across the street named Lorentz Automotive. They have limited euro technicians which could increase wait times on your vehicle. They’re a great company and provide through advice and information on what they find.

Jordan Towns

★★★★☆

a year ago

Conducted a search for ships that work on BMWs and Lorentz had great reviews. Was able to get my cat in quickly and out quickly. Shane was very personable and kind. Car was fixed quickly and driving much better. Still have some work to get done but it’s a great relief to know a great auto company for all my services.

Charbel Constantine

★★★★★

2 years ago

I recently had the pleasure of doing business with Lorentz Automotive, and I have to say that I was thoroughly impressed with the level of service I received. From the moment I walked in, I was greeted with a warm and friendly atmosphere, and the staff were extremely helpful and accommodating. My car was in need of some repairs, and I was immediately put at ease by the expert advice and guidance I received from Frank, one of the technicians at the shop. He took the time to explain the issues to me in detail, and provided me with several options for repairs, along with accurate cost estimates. Throughout the repair process, Frank kept me informed every step of the way, providing regular updates and progress reports. When my car had to stay in the shop for a few days, he even offered me a loaner car to use, which was greatly appreciated. What really impressed me, however, was the level of care and attention that Frank and the team at Lorentz Automotive showed towards me as a customer. Frank went above and beyond to ensure that I was completely satisfied with the work that was done on my car, and even offered to drop me off at work and pick me up when the repairs were complete. Overall, I couldn't be happier with the service I received from Lorentz Automotive. The team there is clearly passionate about what they do, and their commitment to providing top-quality repairs and exceptional customer service is evident in everything they do. I highly recommend Lorentz Automotive to anyone in need of car repairs or maintenance – you won't be disappointed!

kimberly otte

★★★★★

Edited a year ago

I had excellent service from all the employees at German Autoworks. They listen to my issues, kept me informed and followed up. They were easy to work with and had a fair estimate. Also, Knowledgeable about my car and timely with responses. I will be going to them again.

David Fittz

★★★★★

10 months ago

I had a MB GLC300 that was acting up, and there was talk amongst the family members that we should sell it before something major breaks. I took it over to German Autowerks. They checked all of the error codes, hooked up a computer and drove it around for a while, and then checked all fluids for any issues. Everything turned out great and my family was estactic that they could drive the MB without fear of a problem. They were very quick to take care of this, and did a thorough and professional job. I wouldn't hesitate to use them in the future

Kevin Blaine

★★★★★

a year ago

I reached out German Autowerks to do diagnostics and repairs on my 2015 Audi A3. I had intermittent error codes and overheating issues. Frank got me in right away and he was able to determine what needed to done to resolve my issues. We had recently purchased the car and it was our first time to this shop for service. Frank and his team helped us get the car back in shape for driving. He did not try to sell me on lots of extra services but concentrated on the issues at hand. I appreciate him and the team and I plan on returning for my future service needs.

Glen A

★★★★★

a year ago

The place is very well organized. The people are professional. The only issue I had was, they didn’t do what they said. My car sit there a full day without being touched. The next day they said they get to it in the a.m. I expressed I needed a water pumps It ended up being a hose to the turbo which Krause repaired. The quote I got from third organization wanted to charge an extra $450 to replace the thermostat that’s connected to the water pump. They were the only ones doing that. Wasn’t a good look for me. I think they are a great outfit, I just think the guy I was dealing with needed a little more training. Oh, I was told I couldn’t get a price on replacing a water pump until I bring the key and filled out the info with my contact info. Nothing could be given over the phone. When I got there, he stated, I can give you a quote. Now that he has my name and address on paper. I asked why we couldn’t do this over the phone. No response. Just FYI, I had my car brought there on Sunday.

Bruce Schultes

★★★★★

8 months ago

Once again, extremely pleased with the service. Our repairs were done on time, and on budget. Finding a auto service center that can do that on a consistent basis is huge!

Jennifer Marrs

★★★★★

2 years ago

Catherine the Jag is 100% better. Thank you. She runs awesome. No more engine light. 4 new coolant pipes, oil change (last year) and much more. 1 year Warranty. 🩷🚓 I do still need the stop start looked at. Not a biggie as it does not hinder anything so next time around thank you.

Paul

★★★★★

a year ago

We want there to get our E92 M3 checked out for a PPI. Everyone was super friendly and went out of their way to help us and insure that we got a good deal on our hands. Their knowledge also didn’t come in very pricy, but rather affordable and hit a sweet spot for what you wanna pay for a PPI. Their expertise got us another 2.500$ off of the original price. I would definitely recommend this place. Very friendly people!

Paul L

★★★★★

4 months ago

As an introduction to this new (to me) shop I had a purchase insp completed. They came back with great, actionable, feedback. I walked away feeling confident in their review of my vehicle and will def come back for any future work. They are making it easy to support a local business that provides thorough and professional services.

Paym King

★★★★★

5 months ago

We've been going to Lorentz for years. Shane & Frank are the real deal. We can't say enough about their timely service. We have multiple autos and Aside from the OEM dealership, Lorentz is the only place we allow to work on them. They're honest, engaging and fair on prices. Thank you guys for always treating us greater than great. 🤪🤪 We appreciate you beyond all measures!!

Jesse Leimbach

★★★★★

3 months ago

My new shop. Super easy to trust and drop off my vehicle. Upon my first visit to drop off my vehicle, I noticed the shop was super clean and orderly. So attention to detail is on full display. I picked up my vehicle and the information shared with me, was very beneficial for my next visit.