Grace Auto Max

Jeneen Mitchell

★★★★★

2 years ago

I don't know where to begin with this review... I have never had such a pleasant experience as I had the few minutes I spent at Grace's. Every employee from the owner, to the front desk employee to the employees servicing my vehicle, were caring, friendly and kind. I was referred by a friend and I will have both of my adult kids bring their vehicles for their car service needs as well as my friends too. Plus the time it took to complete the service on my vehicle was not long at all. About time I got comfortable in my seat to wait, the wait was over and I was being called because my vehicle was ready. I will without hesitation return again and again. #100Stars

Jasmine Martinez

★★★★★

2 years ago

I am currently on vacation (drove my car from FL to TX) and my car was very vocal about me needing an oil change soon after I arrived, due to me not getting one beforehand. I looked up locations close to me and read other great reviews about Grace Auto Max. I took a chance and was NOT disappointed in the least. I was welcomed by Jaie and her customer service was top tier. She was very courteous, knowledgeable and patient. I was also able to see her interact with other customers as well and her kindness never wavered. She was never pushy or nonchalant like most other places are. The timing of the service was great too as I didn’t want to feel like I was wasting too much of my vacation time. Pricing was reasonable, also. Overall, my experience was great and Jaie was a great addition! Would return if necessary and would recommend.

Jonathan Mcwright

★★★★★

a year ago

So professional! I really love the new vibe they have there. It’s so clean and fresh inside. My car was done before I even began to miss it! Wonderful experience, if I could rate it 10 stars, I would

Carla Johnson

★★★★★

2 years ago

They’ve done my vehicle’s oil changes and inspections and they are always quick and very courteous. My most recent visit was for a battery installation. The price they gave me in person was different than the one over the phone however without any issue, they adjusted it immediately. I appreciate their level of integrity and would definitely recommend.

Jose Parrales

★☆☆☆☆

10 months ago

I would give 0 stars if possible. Had my truck taken in for several issues going on, from the AC to the break system. This shop released the truck back saying there's nothing wrong with the AC or the break system. I went out of town for work that same day. I returned two days later and had to take the truck to a different shop to service one of the tires due to a screw that was embedded. They fixed the tire and then discover the rear break pads being worn down to metal. Grace auto or whatever they are calling themselves didn't bother doing a thorough check of the break system after specifically being told something was going on with the break system, there were even fault codes the computer was giving off. I would steer clear from this shop. Those so called ASE certified mechanics are incompetent.

Sharon O'Neil

★★★★★

10 months ago

Grace Auto Max is down the way from Quail Valley and I was needing my engine degreased from a valve leak and I didn’t feel comfortable doing it myself. Mr. Tony said they could do it right then and there. Very thankful!

Marguerita

★★★★★

2 years ago

I’m a first time customer and I had my 2002 Jag towed to them. I’m absolutely impressed by the quality of service, the impeccable customer service, and the overall cleanliness of the establishment. Everyone was so kind and respectful. I was kept updated on the status and the repair on my vehicle took less than 4 days with them locating the parts! Anthony, thank you for your kindness and your willingness to step out on blind faith alone to help people you just met! I have told everyone I know about Grace Auto Max! I’m a customer for life!

K'hara J

★★★★★

11 months ago

Being a single mom in a foreign city it was hard finding an honest mechanic or shop to deal with. Called so many places they were either unable to get to my car or overly priced. I had a oil leak that was out of control, was told by one place it was one thing turned out to be driving else and Tony and crew took the time to figure out what really was going on. Corrected the problem within a reasonable time. Stood by their word from start to finish.

Divine W

★★★★★

a year ago

The staff were welcoming and professional! Reggie the GM and Jonathan at the front desk were very attentive and helpful. They maintained good communication and let me know exactly what was wrong with my vehicle when it broke down. My vehicle was ready to go in a timely manner!

Derrick Cunningham

★★★★★

a year ago

I was really overwhelmed. They got me in and out very quickly. Did a good job. I would give this shop a 10 , if I had to rate them on a scale of 1 to 10. Will definitely use them again if needed.

Yolanda Ford

★★★★★

2 years ago

Grace Auto Max customer service and expertise in handling my auto repair needs were outstanding! I will definitely refer family and friends.

Allen Strain

★☆☆☆☆

5 months ago

My truck was leaking oil so the shop replaced rear main seal and oil pan gasket, truck is leaking worse than before than charged me $1600 🤬if I could give them a negative five stars I would!!

RAINBOW

★★★★★

a year ago

My experience was amazing and very professional. From Jonathan's assistance at the front desk, dealing with extended warranty folks. He kept me up to date every step of the way. Benny the driver that chauffeured me to my home and back when my car was ready. As well as the great, fast and timely work that was done on my vehicle. It was a wonderful experience. I will most definitely be returning and telling others of the exceptional service at Grace Auto max.

Michelle Whitaker

★☆☆☆☆

2 years ago

I took my car here back in June because my check engine light was on. They told me it was because of my mass air flow sensor which allegedly got replaced! Fast forward until now it’s back on. I took it to a REAL DEALERSHIP and they told me it was my mass airflow sensor! I called Grace AutoMaxx there two days to let them know about my check engine light was back on ago the lightskin lady at the front desk is rude! She placed me on hold for 10 mins had an attitude with me she never came back to the phone! I hung up called back 6 times nobody answered it took my husband calling for Mr. Reggie to answer the phone! These people do shady business ! I lost close to $400 doing business with them they never fixed my issue! Now I have to take it back to the dealership and have their REAL MECHANICS fix my issue! I can’t even get my inspection done because of this! I use to love coming here to get my car service but ever since black people took over it’s been downhill ever since! I’m black and I’m no longer supporting this black owned business ! If I was you I wouldn’t take my car here unless you have money to lose!

Kay Lovett

★★★★★

Edited 7 months ago

I was referred to this place & I'm so glad I checked them out. I needed my rear wheel bearings replaced & so I called & got a quote. I continued to call around, and after about 4 other shops, Grace Auto Max had the best pricing. I scheduled an appointment & reconfirmed the price. Upon arrival- Immediately felt welcoming. I reconfirmed the price again to make sure there wouldn't be any misunderstandings and dropped my baby off. When they were almost finished they gave me a courtesy call and a pick up time! My car sounds great & they were done quickly for a Saturday morning. Grace auto max was 🔥. I appreciate their honesty & how they stayed true to the price giving. Their professionalism and customer service were great! AND... even after the service, they followed up to make sure my car was running great. I love a black family owned business & ONE THATS DOING BUSINESS THE RIGHT WAY! I will be seeing this little hidden gem again & soon! UPDATE: a week after I went back to get more work done the guy I was working with was no longer the owner & the new person did just what most other shops did! Nothing clear, that "just bring it in a 100x" wasn't really willing to explain options of what it could be, even though I kinda knew what it was! I didn't like the new people so I didn't get work done - he didn't sell me on his personality, and the price wasn't affordable!

Ron Nisivoccia

★★★★★

a year ago

I met a really nice lady named Dee Dee at the food store. As we were walking out she said if you ever need any work done on your car let me know. She recommended Mr Bird at Grace Auto. So I took my car there for a state inspection and Mr Bird had me in and out in 30 mins. He explained recommendations but did not push anything on me. 5 stars and I will be back for my other vehicle and any other work my vehicles need. Lastly they also off Military Discount 🙏🏽🇺🇸⚓️

Omerta Table

★★★★★

2 months ago

EasyPay makes everything simple at Grace Auto Max. They work with EasyPay and accept good credit, bad credit, or no credit, which made the entire process stress-free for me. The staff was honest, helpful, and took the time to explain everything without pressure. The vehicle selection was solid, prices were fair, and the whole experience felt smooth from start to finish. You can tell they genuinely care about helping customers get on the road, not just making a sale. If you’re looking for a reliable car dealership that offers flexible financing and great customer service, I highly recommend Grace Auto Max.