Haley Toyota of Roanoke Service

Mike D

Only let them service my Tundra while it was under power train warranty so if anything happened could not pass along the blame. And for the first two years it was free anyways. Well once that ran out each and every time it was brought in for service or state inspection they tried to up sale. I am a diesel mechanic so I know better. Only once did I agree it prob needed something they recommended A battery but not for nearly double the cost. Last time I took it in for state inspection they tried to sell me a cabin air filter Well I had just replaced it no more than 6 months prior. They said it was a little dirty Well yea is has charcoal in it. Also a cabins air filter is not part of a state inspection. First oil change that I did I found they have never checked any of the differentials never greases the read driveshaft and all the clips on the front shield that must be removed to change the oil filter were missing. $80 oil changes for them to do a poor job at it
★☆☆☆☆ 2 years ago

Velma Dinkley

Quoted me for diagnostics at $176 for the first hour and then they would call me before continuing. Never called. I called them, the listed $5k worth of repairs, which I declined, and then told me it’s going to be $350 for diagnostics. Total scam.
★☆☆☆☆ 2 years ago

Dana Greenway

Front line and healthcare workers do not get consideration of purchase discount. Sad.
★☆☆☆☆ 2 years ago

CW Smith

Lost a hub cap after having service completed on my vehicle. When I went to check the other hub caps, 2 out of the three were not secured into place. Service Department was unresponsive after multiple attempts of reaching out. I did purchase my vehicle from Haley, too. Very disappointed in the commitment to their customers and for not righting a wrong.
★☆☆☆☆ 2 years ago

Jimmy Foley

Worst experience with a body shop I’ve ever had. 5 months of time to still be left with paint correction I’ll have to pay for out of pocket because I refuse to let them put their hands on my truck again. First trip in was 4 months of being told they were waiting on a windshield. Finally was called to pick up and there was more damage to the paint of the truck on the passenger side that wasn’t there originally, damage on the driver side they still hadn’t corrected, bad installation of parts, overspray on all windows and seals, left out snaps to hold seals in place and to top it off hadn’t even installed the windshield but definitely had already included in the bill. Fast forward another month and it’s finally ready again after they repaired all of the issues they caused. Now the badges are falling off and still hadn’t removed the overspray from windows or seals. Badges were ordered and a week later replaced now I’m left with paint swirls covering almost the entirety of the passenger side that I had not seen when I picked it up and paint swirls around every badge they replaced. Seal on passenger door was reinstalled poorly and leaked until I fixed it myself. Now after correcting the overspray on windows myself I’m still left with overspray on bed liner, over spray on almost all door seals, and a ton of paint swirls to pay to fix out of pocket. If you have a choice take your vehicle anywhere but here.
★☆☆☆☆ a year ago

Sharon Travis

I have been taking my car here ,since I purchased it here,I always allow Mary to take my car in for service when need.I have found that she is very professional and friendly.
★★★★★ a year ago

Tracey Masellis

Someone scratched my car in a parking garage badly. I went to Haley for an estimate. After looking at the damage the Haley team decided to try and fix it right then!. The team really wanted to help me and I felt they had my best interests at heart. The tech Cody was a wizzard and was able to buff out the deep scratchs after some hard work. The whole team was wonderful to deal with and it was a very surprising and pleasant experience. I fully recommend Haley for any body shop needs.
★★★★★ a year ago

Whitney Ray

Always wonderful! ❤️
★★★★★ a year ago

Josh Arthur

Went in for an oil change, tire balance and rotation. Took 2.5 hours. Service desk could see the service was complete but the vehicle was not brought up. Couldn’t get a reason. Time before this went in for a state inspection. 2nd vehicle in line in the morning and it took 2 hours. Service department is the slowest around. Absolutely ridiculous.
★★☆☆☆ a year ago

Parisa Farahani

★★★★☆ a year ago

Janea G

Majority of the staff that I have interacted with here is not very friendly.
★★★☆☆ a year ago

Don Fant

★★★★★ a year ago

Sal Manila

Friendly, quick and reasonably priced
★★★★★ a year ago

Megan Gilmore

★☆☆☆☆ 10 months ago

Ashlee Zimniewicz

★★★★★ 3 months ago