Hallmark Automotive Service

Ricky Stapler

★★★★☆

8 years ago

Easy no pressure hassling.. Took a little too long to get everything through but other than that the people were excellent to work with.

Kayla Griffin

★☆☆☆☆

6 years ago

Went there to get my car checked out and left with my engine check light on for the 1st time ever! Service tech denied any responsibility before I even pulled off!! These people are shady, very unprofessional!!!! Will never return!

The Lounge Guys

★☆☆☆☆

2 years ago

Brought my wife's 2014 Jeep Grand Cherokee in to have the brakes checked due to a dashboard warning light. Made the appointment for 8am on Monday. They didn't diagnose the car until Tuesday afternoon. Called me to say the master cylinder needed replacing, but they didn't have one in stock. Took 4 days for the part to arrive, then another day to replace it. FInally got the car back that following Tuesday. Brakes seem seemed to work fine driving around in town. 3 days later was Friday of Memorial Day weekend and we planned to drive to Gulf Shores (300 miles away). I forgot to ask Jim Burke to change the oil while they had it, so I took it to the local Express Oil Change I always go to. They popped the hood and discovered that the cap for the brake fluid reservoir was loose and just sitting next to the master cylinder on the engine block. To say I was livid was an understatement. If I hadn't taken it to get the oil changed that morning, I was about to drive 300 miles with an open brake fluid reservoir. No telling the catastrophe that could have awaited. Thankfully the Express Oil Change folks spotted it and let me know. After some choice curse words and repacking we took our other car to the beach. I took the Grand Cherokee back to Jim Burke when we got back and had them inspect everything to make sure no air had gotten into the brake lines while we had been driving around in town for 2 days with the cap off. They were cordial about it and didn't charge me for the inspection, but this was our first time visiting their service department, and you can bet this will be our last. Human error happens all the time and I can't fault people for their mistakes if done without malice, but I shudder to think what might have happened 200 miles down the road and the brakes suddenly going out. Just hitting a speed bump could have sent brake fluid flying all over the engine. Very disappointed in the experience, would not recommend.

Chanel Wood

★☆☆☆☆

3 years ago

Absolutely shocked when I went today to get my free oil change and they told me I had to pay $570 to get my free oil change. They said times have changed the service that was once free is no longer free. They require costumers to pay for a service that is needed. They charge 75% more than what it truly cost to get that service done. When proven the service is around $100 cheaper they said they would no budge I needed to take my service elsewhere there’s nothing they can do it’s the new company policy. They then said I no longer needed to be a customer because this is how it is now. After years of loyalty, they sold me a free lifetime service that is no longer a lifetime service. How nice to be able to alter contacts after you purchase on their end. I would love to know if we have the ability to alter contracts on our end as well. Truly disappointed. Great staff most of the time so this is really sad

Ne'Breda Tabb

★☆☆☆☆

2 years ago

Got my car serviced today, made an appointment at 8 am for a diagnostic because my engine light was on. Was told I needed a thermostat replaced and coolant engine flushed. Waited hours for this service , when I was inially told they had all the necessary parts and it shouldn't take long because my car was already back there. Watched 3 to 4 people leave before me that came long after me . I was told that service HAS to be booked and service would be provided based on appointment time not based on service ( whether you need something simple as an oil change or something major) Miraculously after complaining about wait time to an advisor, my car was ready in 20 min( go figure) this will be the first and last time I book any service with this location. I purchased my car brand new back in 2016 and its paid off so I don't have to receive services from this location . I booked this service because in the past it has been pretty decent and the guy who sold me the car was friendly so I decided to continue my services but after today, I will definitely find other places to get my car serviced

Shane Franklin

★★★☆☆

a year ago

Seems to be more and more common but was disappointed to see a 3% surcharge for using a credit card and also not accepting a personal check for $3k of service. So beware, this is a cash only service department. I have been a customer here for years even though the last 4 years it has not been the most convenient location for me. While I might not be able to always avoid surcharges like this one I will at least use a more convenient dealership for me. Loyalty to this one is over.

Tania De'Shawn

★☆☆☆☆

5 months ago

The Birmingham location has become predatory. I personally cannot trust the work that has been done and I am deeply disappointed.

jossy fonseca

★★★★★

a year ago

From the moment I arrived, Mia's warmth and friendliness were contagious. She made the check-in process smooth and efficient, taking the time to explain everything clearly and answer all my questions. I truly appreciated her attentiveness and proactive approach. Mia's positive attitude first thing in the morning definitely brightened my day, and it was evident she genuinely cared about my experience. She kept me updated on the progress of my car's maintenance, ensuring I felt comfortable and informed throughout the entire process. Thank you, Mia, for the exceptional service!

Rob McDonald

★★★★★

a year ago

I brought my Jeep in for what I thought was going to be a really expensive issue, but they found the issue was different and not very expensive. At a dealership, I call that outstanding service. My service advisor is Rodney, who was very friendly and a straight shooter. Highly recommend.

Bob Alexander

★★★★★

a year ago

I recently purchased a 2023 Gladiator from out of state, and the experience was outstanding. KC and Anthony were absolutely fabulous throughout the process. The negotiation was respectful and quick, the paperwork was clean and efficient, and the pickup was seamless. This dealership truly stands out for being helpful, honest, and customer-focused. I was impressed by their professionalism and applaud their business model. I will definitely return for my next purchase and highly recommend them to others!

Jayne Wilson

★★★★★

4 years ago

My husband and I set out to find the perfect vehicle. We are getting older and wanted something comfortable and also stylish ..And there it was, 2021 Nissan Rogue. It was love at first site. Everything I could want in a car. My Salesman “Zakee was amazing 🤩. He hustled through the process and we were in and out before we knew it. Ty Zakee excellent performance on your part, your the best.

Ali Frederick

★★★★★

a year ago

10/10 experience! My husband and I just purchased a 2025 Subaru Outback Wilderness package and it was hands down the greatest experience and transaction we've had ever buying a new car! We weren't rushed, everything was very thoroughly explained to us and we were never pressured into unnecessary purchases and add one. We can't wait to return in a few months to buy another one! 10/10 highly recommend doing business with the fine folks here.

Lakesha Bulger

★★★★★

2 years ago

They really help me and got me in my 2023 Hyundai sonata, before the day was out! I was really thinking I would have to be on the used car side!! Thanks to Samariha Harvey🤣not sure if I spelt it correctly but she's such a sweetie.... y'all go and see my girl.

Shavon Fincher

★★★☆☆

Edited a year ago

Robin was very helpful and caring. I wish he had been there sooner. Hopefully he'll be able to get the service department back up to par. I will admit this visit was more friendly and speedy than others. Willing to give them another chance because of him. Thanks Robin

linda howard

★☆☆☆☆

3 months ago

Horrible service,, I strongly do not recommend,, it's all about the money,, and I had to keep taking my car back for about a month,,and it was one thing after another, and all they kept saying was one thing didn't have anything to do with the other thing, but they kept charging more and more money,, every time I got my car back the engine light was on, then the wipers didn't work,, and now the heat doesn't work,, I paid them over $3000,, it's just ridiculous,, every time I tried to call the service manager he never returned my call,, it was a horrible experience and I won't go back,, now I have to pay another shop to fix my heat

Just Looking

★☆☆☆☆

2 months ago

My new mechanic found one of your drill bits in my engine today. You all need to be shut down. I’ll return it to you when you give me the money you owe me for putting me in danger and messing my car up worse.

Betty Rodriguez

★☆☆☆☆

5 months ago

I used to come here because the oil change was reasonably priced (around $69), but today they tried to charge me almost double. They told me the oil change would cost $108, which is way too much for such a basic service. Prices are no longer fair or transparent. It’s disappointing because I used to trust this place, but with these unreasonable increases, I won’t be coming back.