Hansen's Auto Service Center

Meredith Eichelberger

★★★★★

8 months ago

I recommend Hansen's to anyone who needs car work done. Especially as a young woman, I was not sure where to go in Madison that would treat me respectfully and honestly tell me what was wrong with my car. Hansen's went above and beyond. They called me with updates throughout the day and even called the following day to check in on how my car was running/to let me know about other work they identified that I would need in the future.

Morgan

★★★★★

a year ago

The best car shop in Madison. I've gone elsewhere for services, but I always end up coming back here. Tyler in particular is amazing and thorough but really the entire staff is top-tier. Recently I took my car to Fleet Farm for a brake inspection after noticing some issues, and they told me nothing was wrong (and also left my battery dead). I called Tyler up after the issue didn't go away and he and his people had it diagnosed after one test drive and my car fixed and ready to go within a few days. I will absolutely only be coming here for anything car related from now on. They book out pretty far in advance because they're very busy with such stellar service, but they are absolutely worth the wait. I cannot recommend them enough.

Tony Mueller

★★★★★

11 months ago

Easiest 5 stars I've ever given. If you want the most honest and friendly staff, look no further. Hansen's is top of the line. Tyler at the front desk is what people look for in auto mechanics. Don't go anywhere else in town for all your auto needs.

J R

★★★★★

a year ago

Absolutely wonderful. My car was squeaking like two angry dolphins every time I moved the steering wheel 10 degrees. He didn’t have any appointments available but said I could bring my car by after I got off work so he could at least diagnose the problem. Turns out it was a loose belt that he fixed in less than five minutes and refused to charge me. I can’t recommend Hansen’s highly enough. 6/5 stars.

Heidi Stanley

★★★★★

9 months ago

I have been coming to this amazing mechanic since I moved to Madison in 2006! I asked someone at work who do they recommend for my 1998 Grand Cherokee repairs, they told me Hansen’s! I never looked back!! They are the best! The absolute BEST!!

Baz Sundark

★★★★★

a year ago

I have been going to Hansen's for years. They even helped me choose my used car that is still going strong now. They are always kind and explain what's wrong in a way I (not a mechanic) can understand. They never push me into things I don't need and my car just keeps going so smoothly I get compliments.

Gary Tallard

★★★★★

Edited 2 years ago

Our plow truck had a gas leak and the steering wasn't safe anymore 😳 I took it in for service and they got the dodge truck fixed up nice with new fuel lines fuel pump and a new pitman arm thanks guy's 🙏

Patrick McLean

★★★★★

a year ago

We were passing through Madison when our splash shield came loose. In reading local reviews, we took a chance and stopped at Hansen's an hour before they closed. They kindly made the time to help when they could've easily declined to do any work. Beyond courteous and incredibly swift customer service. Madison's lucky to have these mechanics servicing cars!

Cassandra Dixon

★★★★★

Edited a year ago

Just wanted to add that another 9 years down the road the folks at Hansen's are the absolute best !!! I've been taking my cars to Hansen's since needing an engine rebuilt about 10 years ago, and I can't possibly say enough about the expertise, professionalism, kindness and generosity of the folks at Hansen's Auto. They've taken such good care of me that I would never consider going to another mechanic. For everything from oil changes to major engine work, they have not only done the best for my car, but also for me. They've carefully explained the work, and have been so patient with my lack of understanding of cars. They've often been able to tell me what to do and save an expensive repair or tow, and they've averted many larger problems for me by helping me to look ahead and take care of things before they need major work. Every time I or my daughter has needed to buy a car they've helped us generously with advice. These folks know cars inside and out and they're also some of the kindest and most honorable business people you will ever be lucky enough to meet!

Heber Faucheux

★★★★☆

a year ago

they tend to have fast service although my last time with them i caught them while one of their guys was on a paternity leave and so they were understandably a little slower then i expected. all the people i have talked to from there have been kind to me and in general they do not seem to overcharge for their service although they aren’t the cheapest in the area from my experience. overall a good experience and i would recommend

Brandy Pate

★★★★★

3 years ago

Great experience- Hansen was highly recommended by a fellow car mechanic. The customer service was beyond friendly and helpful (thanks Tyler). The amount of time they spent on our vehicle issue and working with us for over a week to pinpoint that odd issue - thank you guys so much!! The Mazda is like new again. We will NEVER go back to a dealership shop ever again - we are now Hansen customers for life! 😎

Bryan Davis

★★★★★

2 years ago

Very personable and kind staff that really care about their customers. They set clear expectations on fixing an older car. Fair pricing. Great communication on work completion. Can't ask for more from an auto repair shop. Definitely recommend.

Karly VanDorsten

★★★★★

3 years ago

My car had been having some issues and when I finally called for a mechanic, I had so many issues until I called Hansen's. They didn't talk down to me like I didn't know anything, and they charged fair prices for everything! They had me in and out quickly, were very communicative, and absolutely some of the sweetest people I've talked to. Cannot recommend them enough!

Taylor Straughan

★★★★★

3 years ago

I’ve never had such a great experience at a mechanic! I went in with a small problem with my windshield wiper- I was met with amazing customer service and would recommend Hansen’s to anybody. Tyler was extremely helpful and made a quick fix. I’m glad to have found a good, honest mechanic in Madison!

Vic Tonelli

★★★★★

2 years ago

Really great shop. Sent my college age daughter there with car problems. They diagnosed/fixed/repaired and charged her less than intial quote. They were very kind and respectful to my daughter. Didn't try to upsell other services. Will definitely be back to work with Hansen's!

Serena DeMars-Hattabi

★★★★★

Edited 4 months ago

2 year later update: Still by far the best car shop in town in my opinion and it is the ONLY place I want working on my vehicles. Amazing ma & pa auto shop. I went in to get my car diagnosed. Unfortunately, it was the strut mounts that needed replacing. I was originally told I would be required to get a wheel alignment too. However, at checkout they were honest and said I didn’t need one. Saved me a lot of money. They also replaced my brake light free of charge. I just noticed that when I went to go fix it myself. On top of that they took my broken windshield wiper arm off so it wouldn’t damage the motor more. Also got an oil change and they filled my tires too. Cannot say enough good things about this place. Tyler especially was kind, helpful, and always in communication. Thank you for helping a woman out! This will be my go to place for car repairs.

Jennifer R

★★★★★

Edited 6 years ago

I have been going to Hansen's for about 8 years. I can not say enough great things about them. They do a wonderful job of keeping my car running well. In addition to doing great mechanical work, they are incredibly kind, friendly, and honest! They never do work that does not have to be done, but always make me aware of things that need to be watched. Once I had to take my vehicle to the dealer for a part recall. The dealer told me that I needed $2,000 in work done. I called Hansen's to talk about it. They talked me through diagnosing things like checking the fluid color, etc. and then told me that they did not think I needed the expensive repairs the dealer wanted to make. When I took my car in for an oil change, they checked what the dealer said needed to be done and I think it ended up costing me about $100 to fix one thing. I previously had a very old car that they expertly took care of, but at the same time would always tell me if something was worth doing or not. I rarely speak directly with the mechanics, but whenever I do, they are sweet, polite and patient. Since I often wait in the office for my car to be worked on, I get to see how they are kind, friendly and fair with everyone who walks through the door. I never thought I would say this about an auto repair office, but I feel a lot of love and appreciation for all of them. Thanks to John, Susie and the rest of the team for running such a wonderful auto repair service center.