Google Reviews
John Morris
★
☆☆☆☆
a year ago
I made the appointment for 1 PM, days ahead of time. A COMPLETE WASTE OF TIME. Wouldnt want you to fall for it too. So I filled out the service I wanted on their website (A 60,000 mile maintenance service) through their online form and selected on that form that i would be waiting for them THERE to complete the job. Not dropping it off. Not coming back later. The earliest appt was the day after the next. I wasnt waiting 3 days or a week for them to get to it. Not dropping it off overnight. I show up to the Hendrick Dodge Cary service center in person on the day of - just for the service intake guy to tell me "What are you here for?" I give him my name, and appointment info. He's already rushing me along. Doesnt have any of the information i filled out online. Instead, he Makes up his own narrative. "Okay, okay. Youre here for oil and tire rotation." I answered "No, I filled out a form online from your website saying what I was having done. I made an appointment for the 60k maintenance service. Can you just verify for me please." I tried to show him the form. He then tells me "Ill look it up and see whats supposed to be done, but our service techs dont get back until 2pm. And we are slammed so if you cant leave your vehicle i dont know what'll happen. I'll have to get back to you". He tells me he will go ahead and start my oil change and tire rotation but thats probably all theyll get to today and i might have to come back for everything else. AFTER MAKING THE APPT DAYS AHEAD! Why burden your customer with this inconvienience and not even bother to call and let them know this? There is no way until you drive all the way there, that you find this out because its hard to reach anyone in service by phone. No one called. No one said anything to me. Then they took the liberty to enroll me in Sirius XM radio trial which I never asked for. I get notified by email. Legit, enroll me in something i never asked for that i have to call and cancel. They change my engine air and cabin filters and TELL ME, they completed an oil change FOR A DISGUSTING $233 DOLLARS, and include a $29 tire rotation they told me they couldnt do afterwards because NOW SUPPOSEDLY MY TIRES WITH 36K MILEAGE ON THEM, MICHELIN TIRES, ARE BALD. YEAH RIGHT. But worst, they dont even address the 60k mile maintenance points in the 2016 owners manual. Instead, trying to upcharge me on my already installed Michelin all weather tires with 36,000 miles of wear they claim were BALD. I dont tow anything and the warranty on these tires are to 50k miles and i just passed the safety inspection so i knew it was a lie. You know, I was ignorant because I thought i HAD to come here to get my vehicle serviced at these time interval maintenance mileage stamps - and suffer through outrageous markups for work i didnt need while they ignored the work i actually needed like the transmission flush, ignored the engine coolant flush, joints inspection, ignored the transfer case fluid inspection and then tried to reschedule me for fuel injection service or something like that which isnt even listed in the dodge ram 2016 1500 maintenance book for this mileage setting and then instead upsell me to $1400 dollar tires i didnt need, and overpriced cabin filters. I feel like a complete scam was run on me here and i wouldnt take my worst enemies car or truck to be serviced here. By the way. Always check after the tech when you supposedly have your oil changed. How is it that in just a few hours, my "brand new" oil change is a dark amber brownish color when it should be closer to golden-clear if an oil change was even done at all? Out of a 1 - 7 scale, my oil is a 3 - 4 color AFTERWARDS and i still had almost 1800 miles to go on my original oil change but decided if they would get everything done here together to just include this as well. I am pretty sure i paid $103 for an oil change that never happened, just to get me out the door with an unnecessary charge and markup. Im considering making a complaint with the state attorney generals office at this point after looking at my oil.
Kelsey Webb
★★★★★
a year ago
My husband and I have been getting our cars from Hendrick for at least 5 years now and our experiences have always been great. I had the pleasure of being serviced by Jeffrey Letkemann and we found him to be super helpful with listening to our concerns and getting the worked we needed done on our jeep completed. People like Jeffrey at Hendrick is what keeps us coming back.
Chris Haider
★★★★★
a year ago
Matthew Joseph Schuman at Hendrick Ram in Cary, NC, is clearly an exceptional customer service professional! From the moment you walk into the dealership, it's apparent that he truly cares about his customers' needs. His deep knowledge of the Ram 1500 and other vehicles ensures that you're making an informed decision. Whether it's providing personalized recommendations, patiently answering every question, or just going above and beyond to ensure a smooth and stress-free purchase process, Matthew seems to have a genuine commitment to customer satisfaction. He likely excels at making customers feel valued, and that's a key factor in any great sales experience. A professional like Matthew doesn't just want to sell a vehicle; he wants to build lasting relationships with his customers, ensuring that they drive away not only happy with their purchase but also confident that they made the right choice.
Mark Van Gorp
★★★★★
11 months ago
My experience with Service for my Dodge Challenger was outstanding. The Service Advisor Drew, and Service Technician Jacob Jr. were courteous, knowledgable and very professional. From clear communications, to setting and delivering on expectations, I could not have asked for more. TOP NOTCH!
Tarje Robinson
★★★★★
a year ago
I want to extend a huge thank you to Ethan Downs for the exceptional care he provided while my Challenger was in for service. From the moment I dropped it off, Ethan made sure everything was taken care of with the utmost attention to detail. He kept me updated throughout the process, and I could tell he truly cares about ensuring his customers' vehicles are in great hands. His professionalism and dedication made all the difference, and I couldn’t be more pleased with the service. Thanks again, Ethan, for going above and beyond!
Stephen Fox
★★★★★
4 months ago
April's communication with me throughout the process was next level. She even helped with getting updates for me when she was not at work and had been or was at the hospital! That is above and beyond customer service that I am truly thankful for! And thanks to the techs for knocking it out and getting my truck back to me earlier than I was expecting!
Robert Stephenson
★★★★★
Edited 7 months ago
From the moment I reached out, Alex's approach was warm, welcoming, and incredibly professional. Right away, I could tell that Alex was someone who genuinely cared about helping and providing the best possible assistance. Alex's communication was timely and clear. Whenever I had questions or concerns, they responded quickly, and their explanations were always easy to understand. There was never any delay in getting the information I needed, which made the entire process so much smoother. What really stood out was Alex's depth of knowledge. Whether it was a complex topic or something more straightforward, Alex was able to explain things in a way that made sense. It was evident that they not only knew the material inside and out but also had a talent for teaching and breaking things down simply. Throughout our interactions, Alex displayed an incredible level of patience. I never felt rushed or pressured, and no question was too small to answer. Alex also demonstrated exceptional problem-solving skills, always coming up with solutions that were both practical and effective.What really impressed me was how far Alex went to ensure everything was taken care of. They didn’t just do the bare minimum—they went out of their way to ensure I had all the resources I needed, even offering additional help beyond what was initially asked.In conclusion, Alex made the entire experience seamless and enjoyable. Their expertise, communication skills, and genuine desire to help made a world of difference. If you’re lucky enough to work with Alex, you’re in great hands! Working with Stuart in the Hendrick Ram Parts Department has been a consistently positive experience. He brings a high level of professionalism, product knowledge, and customer focus to everything he does. Whether he's assisting customers at the counter, coordinating with service technicians, or managing inventory, Stuart approaches each task with attention to detail and a strong sense of accountability. His deep understanding of Ram parts and systems makes him a go-to resource for both customers and team members alike. He's always quick to find solutions, offer reliable recommendations, and ensure that orders are handled accurately and efficiently. Beyond his technical skills, Stuart’s positive attitude and teamwork stand out. He’s respectful, approachable, and always willing to lend a hand—even during the busiest days. His work ethic and consistent reliability make him a key asset to the department. Simply put, Stuart raises the standard. His dedication to quality service and operational excellence reflects well on Hendrick Ram and builds long-term trust with customers. Highly recommended!
Valente R . Santos
★★★★★
a year ago
Review for Hendrick Dodge Ram Fiat Service Department I recently brought my 2019 RAM for maintenance to Hendrick Dodge Ram Fiat, and the experience was nothing short of exceptional. I want to extend a special recognition to Kirsten from the service department, whose outstanding professionalism and customer service went far beyond my expectations. From the moment I walked in, Kirsten made the entire process seamless. Her ability to listen attentively to my concerns and explain the steps needed for my truck's maintenance was remarkable. She demonstrated a profound understanding of her role, providing clear and accurate information, and ensuring I was well-informed throughout every stage of the process. Kirsten’s intelligence and problem-solving skills stood out above everything else. Not only did she anticipate potential issues, but she also proactively offered solutions that saved me both time and money. Her patience and dedication to ensuring that my experience was smooth and stress-free were truly commendable. What impressed me the most was her professionalism and unwavering commitment to delivering exceptional customer service. Kirsten treated my concerns as her priority and went the extra mile to make sure my truck was in perfect condition before it left the shop. Her work ethic, positive attitude, and genuine care for her customers make her a true asset to the Hendrick Dodge Ram Fiat team. Thank you, Kirsten, for your outstanding service and for turning what could have been a routine maintenance visit into an enjoyable experience. You have my highest recommendation for anyone looking for reliable, efficient, and exceptional customer care. Excellent job, Kirsten! Keep up the phenomenal work!
Christopher Haider
★★★★★
Edited 7 months ago
I had a fantastic experience with the Parts Department at Hendrick Dodge Ram in Cary! The staff was incredibly knowledgeable, friendly, and eager to help. They took the time to ensure I got the exact parts I needed for my vehicle, and their expertise made the whole process seamless. The inventory was well-stocked, and even for the parts that weren’t immediately available, they quickly sourced them and had them ready for pickup in no time. The pricing was fair, and the customer service was top-notch—something that’s hard to find these days! If you need genuine Mopar parts and want a hassle-free experience, I highly recommend the team at Hendrick Dodge Ram Cary. They truly go the extra mile to make sure you leave satisfied!
Taylor Davis
★★★★★
a year ago
I recently took my Dodge Durango in for servicing at Hendrick Dodge, and I couldn’t be more pleased with the experience, all thanks to Geoff. From the moment I arrived, Geoff was incredibly friendly and professional. He took the time to thoroughly explain what needed to be done on my vehicle and ensured that I was comfortable with the service plan. Not only was he efficient in handling the work, but he also kept me updated throughout the process, which I really appreciated. My Durango was returned to me running smoothly, and it felt like new again. Geoff truly went above and beyond in providing excellent customer service, and I will definitely be returning for future maintenance. Highly recommend!
Hendrick Dodge
★★★★★
a year ago
I had an outstanding experience at Hendrick Dodge for an oil change, and I owe it all to Ethan Downs! From the moment I arrived, Ethan was incredibly professional, friendly, and efficient. He made sure everything was taken care of quickly and thoroughly, and I felt confident that my vehicle was in good hands. The whole process was smooth, and the team at Hendrick Dodge made sure I was comfortable while I waited. I truly appreciate Ethan’s exceptional customer service and will definitely return for future maintenance. Highly recommend!
Shaan Sharma
★★★★★
8 months ago
I have never had a more positive experience at a dealership. Thank you Jason Barshaw. If you want true honest answers to your questions, someone who is always available, and expert knowledge such as Modifications/financing/car insider knowledge/hot deals, you must pick Jason. I will always seek his endorsement before a purchase and bring my business to him. Thank you Hendrick Dodge for giving me a client experience like this.
alexander hughes
★★★★★
a year ago
Review for Dave the Great – Parts Department at Hendrick Dodge Ram and Fiat I had the pleasure of working with Dave the Great in the Parts Department at Hendrick Dodge Ram and Fiat, and I am extremely impressed with the level of service I received. From the moment I contacted the department, Dave was incredibly helpful and knowledgeable, ensuring that I got the right parts for my vehicle without any hassle. Dave’s expertise was clear right away. He not only helped me find exactly what I needed but also provided valuable advice on maintenance and care for my vehicle. It’s rare to find someone so genuinely committed to helping customers, and Dave went above and beyond to make sure I had all the information I needed. The service was fast and efficient, and he even took the time to follow up afterward to ensure everything worked properly. His communication was always clear, and he was patient with all of my questions, making the entire experience smooth and worry-free. I highly recommend Dave the Great if you're in need of parts or advice for your Dodge, Ram, or Fiat. He’s a true professional who cares about delivering the best experience possible.
HENDRICK RECEPTION
★★★★★
a year ago
Exceptional Experience at Hendrick Ram Service Department I recently had the pleasure of visiting Hendrick Ram's service department, and I can't say enough about the outstanding experience I had. From the moment I arrived, I was greeted warmly by the team, and they quickly got me checked in for my service appointment. The service advisor I worked with was incredibly knowledgeable and took the time to explain the work that needed to be done to my truck. They were upfront about pricing and timelines, which I really appreciated, as there were no surprises. The team worked efficiently, and my vehicle was ready ahead of schedule! I was especially impressed with the level of communication throughout the process. They kept me updated on the progress, and I felt confident that my truck was in expert hands. The waiting area was clean and comfortable, with amenities like complimentary coffee, making the wait much more enjoyable. The quality of work on my truck was top-notch, and I left the service department with peace of mind knowing everything was taken care of. It's rare to find a service department that combines such excellent customer service with exceptional technical expertise, but Hendrick Ram truly stands out. I highly recommend Hendrick Ram's service department for anyone looking for reliable, friendly, and professional vehicle maintenance. They went above and beyond to make sure I had the best experience possible.
RJ
★★★★★
6 months ago
Josh and April were really helpful in getting my truck’s power steering repaired and processing the repair through my warranty company. It handles great now, and their customer service was on point!
David Dietz
★★★★★
a month ago
Alex in the parts department was great to work with. He was knowledgeable, helpful, and quick to make sure I got exactly what I needed. He took the time to answer my questions, explained my options clearly, and made the whole process easy and efficient. It’s obvious he knows his stuff and genuinely cares about helping customers. I’d definitely recommend working with Alex if you need anything from the parts department.
Drew M
★★★★★
a month ago
Drew was amazing to work with! He made getting my Jeep Wrangler serviced fast, easy, and completely stress-free. Everything was handled with great care, and the turnaround time was impressive. It’s clear Drew really knows his stuff and genuinely cares about his customers. I couldn’t be happier with the service!
Timothy VanHoy
★★★★★
a month ago
Jeff in the Service Department at Hendrick Dodge was excellent to work with. He was professional, honest, and kept me informed throughout the entire process. Jeff took the time to explain what was needed, answered all my questions, and made sure everything was handled efficiently. It’s clear he genuinely cares about his customers and their vehicles. Highly recommend Jeff if you’re getting service done at Hendrick Dodge.
Luis Gaitan
★★★★★
a month ago
Brandon Staton at Hendrick Dodge Ram provided absolutely outstanding service during my new truck purchase. From start to finish, he was knowledgeable, patient, and genuinely focused on making sure I got exactly what I wanted. He took the time to explain everything clearly, answered all my questions without pressure, and made the entire process smooth and stress-free. Buying a truck can be a big decision, but Brandon made it easy and enjoyable. I couldn’t be happier with my new truck and highly recommend Brandon to anyone looking for great service and a straightforward buying experience.
Brian Oskin
★★★★★
3 weeks ago
I went there looking to upgrade my Durango to a 2026. Taylor helped me effortlessly through the process. He even found a color combination that I fell in love with from a dealership in Maryland. A week later, I drove it home at a price that made me happy. If you go there, ask for Taylor or “Tyler”, he answers to both.
