About Business
Conveniently located in Coeur d'Alene, ID, Impact Auto Body has established a strong presence in the Car Repair market. They have specialized expertise in Auto body shop, Auto glass shop, Auto parts store, making them a top-choice Car Repair specialist in Coeur d'Alene. Backed by 72 satisfied customers, they currently hold a prestigious 4.6/5 star status on our platform. They take pride in serving the diverse needs of Coeur d'Alene, ID residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Impact Auto Body is the go-to destination for quality and service in Coeur d'Alene, ID.
Google Reviews
Holly Doughty
★★★★★
8 years ago
They are amazing! We had a little issue in communication with our insurance...not telling us that these guys were a month out from getting to us. We stopped by after finally finding out where our car was and spoke with them. They apologized for someone else's mistake and got the car in as soon as they could. Rushing to get it done Brett was amazing and stayed till 7:30pm on the Friday evening of Memorial Day weekend to make sure it was done. Very helpful and warm people. I highly recommend them...although they are booked out quite a ways...that just means they're that good! Thanks Nick, Brett, and Heather ❤
Madeleine Burns
★★★★★
10 months ago
Came in for a quote and they were quick to get me in, walked me through my personal situation and were honest. Will recommend to friends and family!!
Jennifer Haler
★★★★★
3 years ago
Went here after someone hit my son's car. They were the ones that took the most time to look at it and assess the damage. But the best thing about my experience here was the way I was treated. I mostly chatted with Mark. As a woman going into a business that society traditionally designates as male it was a breath of fresh air to have my questions answered directly to me instead of someone listening and then speaking to any male I happen to be with. Mark listened, spoke to me, was patient with my questions, showed me anything on the car I wanted to see, explained what I needed clarified, and in general was pleasant in a good mood, and easy-going. Not once was anyone ever condescending, patronizing, looked over me, or told me the information might be more for my husband (yes, all of these things have happened to me in the past). So thank you Mark and Impact Auto Body for making what can be a frustrating situation much less so. I recommend them as well as I would use them again if needed. :)
david aggen
★★
☆☆☆
3 years ago
Unfortunately they left my truck with adhesive stuck to the rocker panels, grease running out of the door handles on fresh paint, no center wheel cap, and worst of all didn't replace the broken grill and headlight from the point of impact where the elk hit my truck. The light was visibly broken on the outside and where the light clips in to the truck was broken so the light points at the ground and can't be adjusted. The reason I'm writing a poor review is because they lied to me for months and told me they were working on it with my insurance company to get the parts. When I finally called my insurance company after 8 months of them acting like they were working on it to find out the last contact they had with Impact was when they paid them in December of last year! Impact had made zero attempts to get the parts and complete the repair. It was a huge disappointment because the guys up front seemed very likeable and helpful when I first brought my truck in, but when they didn't get the job done they just started passing the buck to the other guy and blaming me saying things were broken before i brought the truck in. No kidding, why was i there?! I will say, the work that was done, looks nice. The paint is perfect!
Justin Smith
★★★★★
7 years ago
I came in the shop without an appointment. Nick took a look at my car anyway. Told me what I needed. Had the part in the same day. Installed the new hood on my car the next morning. Great company. Great experience. Would recommend to anyone needing body work done to their vehicle.
Sierra Miller
★★★★★
Edited a year ago
Impact Autobody, a locally owned business, prioritizes customer satisfaction and vehicle care. They utilize original parts and even replaced our cherished aftermarket bumper. We express our sincere gratitude to Impact Autobody and will undoubtedly return for any future auto body repair needs. We highly recommend their services.
Sheena Scott
★★★★★
5 years ago
I had a fantastic over all experience with Impact Auto Body. I mostly worked with Mark and Nick. They were very professional and personable. I contacted many local shops and not only was Impact a fair comparison in price BUT they were able to get my bumper replaced in a week. This includes them ordering the part and having it painted to match before I dropped my truck off! Great experience and I will not hesitate to use them again!
Louise
★★★★★
2 years ago
The paint job looks fantastic. It took a couple tries but the final product looks great. It did take about a month to get my car and communication was a huge issue in the beginning. Overall, I would have appreciated better communication so we all knew what needed to be done. However, the work that was done looks great.
starry7light
★★★★★
2 years ago
My minivan had a sagging bumper, several of the fasteners were missing. They quickly addressed my concerns. In just a few minutes the guys had it fixed. They were so nice, they wouldn't let me pay them and thanked me for coming there. They made my week and gave me peace of mind. Thank you so much !
Alyssa White
★
☆☆☆☆
a year ago
In the sitting I had a issue with my vehicle that needed to be repaired, I went in two times and waited both times to get a technician to look at the issue. When I was finally seen the second time, I was told there's a waiting list until the end of summer and I said that was fine. Because of this I waited at the end of summer I called I was not on their list at all or even in the system. I was told that I would you see me the call to get on the schedule, and that has yet to happen it is December 1st. So needless to say wasted all of my time and energy and have to start all over somewhere else because these people obviously do not care about making money , or people's time.
Loren Cronister
★★★★★
2 years ago
We had our truck fixed a year ago, and these guys were great to work with. A week ago when I washed it and a bit of paint flaked off. We took it down there and they instantly assured us that they will take care of us. Next day they called and asked to drop the truck off, a few days later it is done and beautiful once again. Stuff happens, but it is how they treated us when it did happen, that really impressed us. We would absolutely recommend them to anyone.
Judi Cozad
★★★★★
11 months ago
I can’t say enough good things about Impact Auto Body! I’ve visited three times, and each experience was fantastic, thanks to Justin and the team. Two visits were incredibly quick—fixed in under five minutes! The third time, Justin and the office staff were so welcoming, chatting with me and making me feel right at home. When I noticed a slight delay, I asked what was up, and to my surprise, their technician had not only resolved my issue promptly but also fixed an additional problem I hadn’t even mentioned. Talk about going above and beyond! The team’s friendliness, efficiency, and dedication to customer care are unmatched. Highly recommend Impact Auto Body!
Randal
★★★★★
4 months ago
I came in to work with Impact on an insurance claim on my vehicle.. The whole team could not have been more helpful. Justin was helpful and very knowledgeable, helping me get through the process. Jenn was kind and welcoming! Thanks Impact Auto Body
Keith Clemans
★★★★★
2 months ago
Oh my gosh great people!! They let me know every step of the way, kept me informed.And then washed my car right before I picked it up. Their work was flawless.I would never go anywhere else.
Ava Forsberg
★★★★★
4 months ago
I had an amazing experience with Impact Auto Body! Nick was awesome to work with — super helpful, communicative, and really cared about getting everything just right. The attention to detail on my car was incredible, the turnaround time was fast, and the price was way better than any other shop I checked. Highly recommend Impact Auto Body and especially Nick for anyone needing quality work done!
Aaron Dinnison
★★★★★
a month ago
Great experience so far. They made my car drivable until the parts come out to fix it. Saw some of their work too, very nice! Very professional, friendly, and helpful 👍
Tessa Huft
★★★★★
3 weeks ago
Can’t say enough good things about Justin! He has fixed the body of my car 2x in a year. He has always been informative, respectful and hard working. He has gotten my car done super fast knowing a rental sucks. Literally can’t say enough great things about him and this business!!!
stacenani
★★★★★
3 months ago
They did an excellent job on my daughter's vehicle! Price was reasonable as we weren't dealing with insurance but paying cash. Would definitely recommend!
Jennifer Hart
★★★★★
3 weeks ago
Amazing auto body shop near me! They call and keep you updated especially when it came to waiting for parts. The office staff is very friendly and helpful and know how to help with insurance claims. The technicians were happy to answer my high maintenance questions with smiles on their faces and great insight. I would recommend this body shop time and time again. If you ever find yourself in near of auto collision repairs or restoring a vehicle, this is the body shop
Colorondo
★★★★★
Edited 2 months ago
My wife's new SUV suffered some damage in the last major windstorm (scratches in the paint). The SUV has a very complicated paint color which is multi-layered and difficult to replicate/match, so we were determined to find a local auto body shop which had previous experience with this exact paint color. We conducted a search online for a local paint and body shops with good reviews/ratings and contacted three of them for estimates. After hearing back from all of them, we decided to go with Impact Auto Body in CDA and are very glad we did! The representative we spoke to, Justin, was very nice and knowledgeable. He knew exactly what the process was for perfectly matching this particular paint color as he has had experience with it in the past. When we dropped off the SUV, he gave us a completion date and was very communicative and responsive during the process. The repair was completed on schedule, and we are very happy with the result! The paint matched perfectly, and my wife's car looks like new. In addition to doing an excellent job, the staff are very nice and made us feel like we were in good hands. We have told our friends and family about the great job Impact Auto Body did on this repair and highly recommend them to anyone who's looking for an auto body shop with friendly, honest and experienced professionals. Ron and Diane Weber Coeur d'Alene
