J. Pauley Toyota

O Martinez

★☆☆☆☆

7 months ago

They are not serious about business and insulted me and my father. Just Comedians in Sales. Have lost all credibility and respect with me.

Olen Farcus

★☆☆☆☆

7 months ago

I will never try to buy another car here. Worst car buying experience of my long life. I will talk bad about this place the rest of my life. When someone talks about a car I will make sure to bring up how awful you are.

Richard Stradinger

★★★★★

a year ago

As a new customer I was pleasantly surprised as the service coordinator, Heather, greeted me friendly and openly listened to my request for service. She was able to work-in our car in for a tuneup amidst a busy Friday. The technician found a loose hose on the throttle body and was able to reattach and clean it as part of my service. Overall a great customer experience, with timely and considerate service to our vehicle.

Chino

★☆☆☆☆

8 months ago

When here try to buy a new truck, we were negotiating on the truck and the sales man if you don’t let the price the price you can go somewhere else and Iam done. Then the sales men walked off. We only ask for additional $500 off. He was extremely rude and not friendly at all.

Jl dane

★★★☆☆

3 months ago

Unsure about the honesty of the service personal. I was told different things about the problem with my car by the same person.

Lisa Bailey

★★★★★

a year ago

Highly recommend J. Pauley Toyota! The entire staff is so friendly, knowledgeable and eager to help! My lease on my RAV 4 ended and I had to figure out what to do. I have only been in Arkansas for just over a year and 1/2 and did not really know anyone. I walked into J. Pauley scared, nervous and so stressed out! When my husband and I walked in we were Immediately greeted by a kind smiling face at the reception desk. We were sent to Harold in finance to go over our options. For us the best option was to sell them the lease car and purchase another car. Michael in sales took on that challenge and he was ready! After looking at a few cars and not finding what we wanted we almost gave up. Harold worked those numbers again and advised Michael, he then showed us 1 more, It was an SUV that exceeded our wants and was able to work with our budget. We are so happy with our new vehicle! Harold and Michael are the “dream team”! Thank you for not giving up on us. Harold you are amazing with numbers! We appreciate you all! Mr. Pauley I hope you see this and know you have an amazing staff representing your name! You can be proud of them all.

Jonathan Summers

★☆☆☆☆

a month ago

These guys took advantage of my elderly parents and marked up vehicle with a ton of fake add ons to increase the price 10K above MSRP. PLEASE tell your family before they make the same mistake!

Ethan Gammill

★★★★★

a year ago

J Pauley Toyota’s entire team was a an absolute delight to work with. I called multiple dealerships to get the best deal on my new Tundra and they saved me thousands compared to other Toyota dealers. I was glad to keep my business local and would highly recommended them for your next vehicle purchase.

Bill Young

★★★★★

6 months ago

After spending around a month looking for a used 4 runner all over the state , I finally found a new trade at Jp. i know a few of the people that work there, I had the pleasure of working with Sway, he was professional, courteous, and very transparent, we worked through the numbers and i was able to negotiate the number i needed and went home with the exact vehicle i had been looking for , I had purchased a vehicle years ago from them and the experience was the same, no pressure, not much negotiating and the price was less than anyone else for the same kind of vehicle elsewhere, they are my go to dealer now and i highly recommend them

Joseph Mistretta

★☆☆☆☆

Edited 4 months ago

Originally, I had a good review for this place. Until I went to register my car. I found out they gave me the wrong title. The title was to another person. When I called them if they could help me because I needed to travel, Michelle said there was nothing they could do till Monday and hung up on me. I don’t know if it’s all Toyota dealers that are this Inept, careless, I’m moving to Florida. I hope the Toyota dealers are better there.

Nicole Haller

★★★★★

5 months ago

Just bought a 2022 Honda insight today. I worked With Mr. Kirk Myers and Mr. Harold Mings and they were both friendly and very willing to work with my budget and requests. All the staff I talked with was friendly as well.

shane salhus

★★★★★

10 months ago

Team there took good care of me!! Noticed an issue with the lug nuts i had and referred me and showed me the correct ones for my aftermarket application. Even went out of there way to install after driving back with correct lug nuts. Thank you for making the difference and making me feel safer on the road. You earned my business.

Liaquat Ashiq

★★★★★

5 months ago

I was in Fort Smith visiting my daughter. Her vehicle needed new car first service so I took it to the dealership. I met Jorge, service manager there. What a pleasant experience. He took the time to introduce himself and the dealership. Took all information that was needed and scheduled the appointment. Jorge is an asset to this organization and the organization is obviously taking good care of its staff.

Sharon Brown

★★☆☆☆

3 months ago

Scheduled service in person Friday was scheduled for Monday spent a ling time waiting to check in because the two service people there were on lengthy calls! finally was checked in and had only been scheduled for tire rotation. Need more help in service area to stop all the lengthy phone calls from interrupting the service dept . Someone else could take the phone calls in a different area to free up check ins as i always have to wait to check in

Pamela Cozort

★★★★★

4 months ago

We recently purchased a vehicle from j pauley in ft smith. Our salesman was kirk myers. We are both elderly and have purchased numerous vehicles in our lifetime. Kirk was hands down the best salesman we have ever dealt with. Went above and beyond to fix a minor cosmetic issue. I would highly recommend this no pressure salesman. Great job kirk!!! Thank you.

Jacob Stephens

★☆☆☆☆

3 weeks ago

This dealership is where consumers have coined the term STEALERSHIP. Fake add ons. I wouldn’t doubt if they charge you for air in the tires. They’ll probably try to charge you a test drive deposit. Attempts to cover up MSRP with promo financing on the window sticker. Markups on new cars with fake discounts that still puts the car above msrp. The sales person then tried to bring up Covid, like it was still a relevant issue. Covid was half a decade ago. Buyer beware. Please run far away. If you want to know when these people are lying…….their mouths are moving.

Steven Blackburn

★★★★★

2 months ago

Curtis Michlitsch, Sway the sales Rep, and the other gentlemen seriously worked tirelessly to get me and my wife in a 2025 RAV4 Prime ASE. These guys literally suffered for days fighting lien holders. They neglected new years for us and stayed late. They never ever gave up which is shocking because I was giving up but they didn't. In the end they ultimately won and got us under a contract even if it may have not been the original and is a bit pricier we still walked away with our dream car. If you are ever in doubt of a place to do business this is not it. They will fight for you. They will win for you. And you will go home with what ever it is you want to invest your money time and family in when it comes to the vehicle of your choice. I 100% recommend them. This was a terrible experience because we felt we was going to lose the car but them never giving up gave us some hope and like I said ultimately we walked away with the vehicle we wanted