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About Business
For professional Car Repair care in Kansas City, MO, Overland Park, look no further than Jay Wolfe Honda Service Department. Their team excels at delivering top-tier results for Car repair and maintenance service, Air conditioning repair service, Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 4.7/5 rating based on 468 pieces of feedback. They have become an integral part of the Kansas City, MO community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Overland Park, Jay Wolfe Honda Service Department is ready to assist with your next project or repair.
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Google Reviews
Alex Tran
★★★★★ EXCEPTIONAL EXPERIENCE. Ian was excellent to work with. I bought my car brand new at Jay Wolfe Honda and I've done every maintenance at the service center as well. I brought my car in for a routine check and it came to light that it could potentially be an expensive fix. Ian had great bedside manner in delivering the news. And displayed top notch technical knowledge. He explained the matter thoroughly and answered questions with insight and clarity. Zero pressure and manipulation. Totally professional. He went above and beyond to assist me in the matter. I have so much gratitude that I worked with Ian. I will not be going any where else for my service. And I will only work with Ian from if I can.
Miranda
★★★★★ I always have a fantastic experience at Jay Wolfe Honda Service Department, but my last visit was above and beyond. Ian Cochran was cheerful, positive, and extremely helpful from the beginning. At the end of the business day, Jay Wolfe Honda Service Department let me know that I had an issue with my brake line being installed incorrectly (from an auto collision center). Ian was in contact with the auto collision center first thing the next morning in order to arrange payment by the auto collsion center to fix what they had installed incorrectly. I was totally hands off, which made it incredibly easy on me. I dropped my car off on a Monday and I was told it was would take until Friday to be fixed - no problem - but Ian (and the service people) surprised me and had my vehicle ready by Wednesday! Ian was kind enough to send me pictures of the issue with my brake line and promptly answered any questions I had, whether through phone call or email. I've never had any issues with my Honda when it is repaired and maintained by Jay Wolfe Honda. I hope to have another 100,000 miles with my car.🤞🏻Highly recommend Ian as your Honda service advisor.
Timothy Blaisdell
★☆☆☆☆ We scheduled an appointment to view a used car and were told it was available - by their wonderful "digital assistant". Only to find upon arrival the car was not ready to be viewed as it was still being looked over by their maintenance crew (we do appreciate that is an important step to make sure cars are ready, so we are glad they at least do that in general) After sitting there for several minutes while the sales man tried to even find the car, we were told "we're still looking it over to make sure we don't sell junk." Yeah I'd hope not? But why then was it marked available online and we were able to schedule a test drive when that wasn't the case? Clearly their actual human employees don't check up on the scheduling that their AI system makes. Really it's just incredibly unprofessional. We were basically turned out at that point. No attempt made to offer us to see another car or even provide more details on the car in question... just "we hope you didn't have to come far." Well not too far but still. Would you trust your family in a car from a dealership that can't be bothered to even care about your time, let alone your safety? I've shopped at several dealerships and was left dumbfounded by the impression I got that they viewed this as unfortunate but altogether acceptable. How often does this happen here? Often, by the "whooopsies" reaction we got. Idk man. The point of AI is to streamline the process, but when used to just do all the work and no one's gonna check in on it to make sure things like this don't happen... well. Things like this happen. Unprofessional, un-bothered, unacceptable.
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