Jiffy Lube

Tiandria LarkinWright

★★★★★

a month ago

I received an oil change and let me just say my experience was amazing. I didn't have to wait no longer than 15 minutes and all of the stuff was amazingly nice and very helpful. I will definitely recommend anybody there and be going there for any other repairs or Auto things that I need no doubt about that

Jeff Lenardson

★★★☆☆

2 months ago

Service was fine and I’m happy. Employees were robotic, just pushing us through with not service mentality . Complete opposite of the location on S Virginia. That team is friendly, professional, and kind and fun. Go to the SV location. I left feeling like a dirty transaction.

Martin Hainey

★★★★★

a month ago

This jiffy lube team did a great job. Amazingly quick to greet, say hello and get the oil change started. Super quick with change of oil, communicated great and I was on my way in 15 mins. 100% recommend them

Natalie Perez

★☆☆☆☆

a month ago

I was laughed at by the team of employees for not pulling-in correctly upon first try- they looked at me and my car and laughed at me. A woman checking me in said something along the lines of “nice driving, you almost went into the hole” as they all laughed at me. I am neurodivergent and didn’t appreciate it at all. I will never be using jiffy lube again. also, not fully convinced that my oil was fully changed and not just topped off for $100 with a coupon. I will go elsewhere moving forward.

Gary Jessup

★★★★★

a month ago

Did a great job with my oil change. Tires filled to the right spot. All 4 psi matched (i have a gage in my truck) even cleaned my air filter, what is a k&n.. happy with the service from start to finish.

Harold Cephas

★★★★★

4 months ago

I could not have been more pleasantly surprised with the interactive voice response that helped me determine the price, gave me a discount, and a link for booking my appointment, and directions to the location. Upon arrival, The live, in-person customer service was most excellent from start to finish! Honestly, this was my first time there and this was the best oil change service I have ever experienced! I highly recommend this Jiffy Lube location on Keystone in Reno, Nevada.

Gena Goodrich

★★★☆☆

2 months ago

The people were friendly. But I was told they turned my service alert off and that didn’t happen. So I stayed and a nice guy tried to help me but wasn’t able to. I have to make a return trip tm. That’s time out of my day but I will show up.

Ray Powell

★★★★★

2 months ago

I got a quote on a new battery. I informed them I would come in in two days and have it installed. We’ve been 20 minutes of leaving my car died. Joe, from Jiffy Lube his personal car over to me. I just started my car so I can get back to the shop. He even gave me a veterans discount on a battery. I was so pleased to have such wonderful customer care when I found myself an entire situation A garage could’ve easily taken advantage of my situation. This is not the first time I was treated wonderful at my local Jiffy.

Teresa Lemons

★☆☆☆☆

a month ago

Three times whilst waiting I had to remind them to rotate the tires(already paid for and told the technician) Also paid for all fluids to be topped off- wasn’t done and I had to remind them. Oil left smeared on my hood. Had to ask them to clean it off. Awful

Yogesh Ahlawat

★☆☆☆☆

2 months ago

I went there for oil change and tire rotation, they did only oil change and when i went to lobby to pay, came back within 2 mins. And the mechanic mentioned he did tire rotation. I was so pissed off how can they do tire rotation in 2 mins. After 5 mins he agreed and said will give me 30$ off next time but when i said you’re cheating people, he refunded for tire rotation. I would suggest not to visit this place since they do this cheating which is really frustrating.

Eric

★★★★★

3 months ago

Very professional and handled with excellent customer service all the way around. Will always go to this outlet for at least my oil changes. Also will recommend them to anyone who asks me if I know of a good place for oil changes and things like that.

Stephen O'Brien

★★★☆☆

Edited 5 months ago

Man, I had so many good oil changes here. Did great jobs. But the thing with vehicles is there are mistakes one just cannot make. One of those was stripping the transmission drain plug. They didn't tighten the transfer case drain plugand stripped the transmission drain plug all the way. Transmission fluid leaked and some transfer case fluid leaked. It's mistakes that can kill a vehicle. Told them about the transmission fluid as I just found out about the transfer case. I told them about the transmission leak yesterday, and they said they'd give me a free service. Again, I was very appreciative but I can't trust someone if they don't get those small details right on such an expensive piece of equipment Edit: After talking with the regional manager, he promised that more training will be provided for workers at this location. He recommended me to go to the Spanish Springs location as I did need some oil drained as another jiffy lube had overfilled my oil. This job was much better. Very clean, everyone was working together, and the manager made sure that everything went well.

Kerri Knight

★★★★★

a month ago

I pulled in, and they got me in and done in 10 min. Or less. Oil and filter changed. The price was reasonable and the guys were friendly and fast.

Craig Tufeld

★☆☆☆☆

2 months ago

My experience was horrible. I got an oil change and tire rotation on Saturday 1/16/26 as I was visiting family for the holiday weekend. Not the first time I’ve been to this location. After the tires were taken off I was told by the young man and apparently the person in charge who went by the name “D”, he told me that my front break pads and rotors were “metal to metal” and they could do the job for just under $500.00 plus tax and that he “was giving me a deal and that I immediately had to have this work done.” I found this interesting as only a few months ago on my late model Subaru I’d had a complete break job at the dealership both front and back. I said I pass, but since I’m a little bit of an older driver who drives grandchildren and who lives in a mountain community much higher than Reno and the 695 Keystone Ave Jiffy Lube location I certainly was concerned. I spent two hours today or the day after on a busy Saturday at a very reputable and nationwide location of another company specializing in tires and breaks. After they could finally get to my car after two hours of waiting they put my vehicle on a lift and within 5 minutes lowered it only to say and I quote, “you don’t need new breaks or anything done. Your rear ones are at 8/8 and the front ones you were told are metal to metal are at 7/8.” They then said, “boy that guy at jiffy lube here in Reno sure tried to rip you off and we’re very sorry someone like that tried to take advantage of you and misrepresent what we’re about here in Northern Nevada.” Perhaps because I’m in my 60’s. I guess I needed to check as when “D” said, I’ll pray for you” when I refused the break job it didn’t need and it was a complete sham. Those words alarmed me greatly. And I even tipped him 20 bucks for what I thought was ethical, honest, and good service. Anything but!! A complete sham and he should not be working at any Jiffy Lube. Shame on him and on Jiffy Lube for having a person like that not only work there, but be in charge. My suggestion is breaks or no breaks drive as far from that location at fast as possible. What a crook. And what a waste of 2 1/2 hours of a Saturday. I just hope that young man takes the money I gave him and uses it for therapy. FYI - I have a complete diagnostic print out from today stating the truth about my breaks.Shame shame shame. And ageism against that young man if you ask me. NEVER AGAIN WILL I GO THIS THIS OR ANY JIFFY LUBE. I suggest you do the same.

Rick Leon

★★★★★

6 months ago

I have been using Jiffy Lube faithfully since it was founded 50 years ago and ever since, I have done very well with its very economical multiple services. I've used Jiffy Lube in at least 5 states over as many decades; they are consistently top shelf and staffed by very friendly technicians who keep every facility spotless and bright. No one can ever beat their prices and quality of service. If there were ten Stars, I'd give them to Jiffy!!!

Pancho Gomez

★★★★★

2 months ago

The nicest people. The opposite of some mechanics who play a guarded game. Every time I’ve gone in, they’re done good work and have found an opportunity to show me some small kindness. Having moved to Reno relatively recently, it’s a huge relief to find a mechanic shop that goes above and beyond.

Rosemary Lockner

★★★★★

4 months ago

They were awesome! They were able to replace my cabin air filter after multiple places told me it was “too hard to get to,” I believe his name was either Julius or Kyle (from the receipt) was great!