Jiffy Lube

Craig Tufeld

★☆☆☆☆

2 months ago

My experience was horrible. I got an oil change and tire rotation on Saturday 1/16/26 as I was visiting family for the holiday weekend. Not the first time I’ve been to this location. After the tires were taken off I was told by the young man and apparently the person in charge who went by the name “D”, he told me that my front break pads and rotors were “metal to metal” and they could do the job for just under $500.00 plus tax and that he “was giving me a deal and that I immediately had to have this work done.” I found this interesting as only a few months ago on my late model Subaru I’d had a complete break job at the dealership both front and back. I said I pass, but since I’m a little bit of an older driver who drives grandchildren and who lives in a mountain community much higher than Reno and the 695 Keystone Ave Jiffy Lube location I certainly was concerned. I spent two hours today or the day after on a busy Saturday at a very reputable and nationwide location of another company specializing in tires and breaks. After they could finally get to my car after two hours of waiting they put my vehicle on a lift and within 5 minutes lowered it only to say and I quote, “you don’t need new breaks or anything done. Your rear ones are at 8/8 and the front ones you were told are metal to metal are at 7/8.” They then said, “boy that guy at jiffy lube here in Reno sure tried to rip you off and we’re very sorry someone like that tried to take advantage of you and misrepresent what we’re about here in Northern Nevada.” Perhaps because I’m in my 60’s. I guess I needed to check as when “D” said, I’ll pray for you” when I refused the break job it didn’t need and it was a complete sham. Those words alarmed me greatly. And I even tipped him 20 bucks for what I thought was ethical, honest, and good service. Anything but!! A complete sham and he should not be working at any Jiffy Lube. Shame on him and on Jiffy Lube for having a person like that not only work there, but be in charge. My suggestion is breaks or no breaks drive as far from that location at fast as possible. What a crook. And what a waste of 2 1/2 hours of a Saturday. I just hope that young man takes the money I gave him and uses it for therapy. FYI - I have a complete diagnostic print out from today stating the truth about my breaks.Shame shame shame. And ageism against that young man if you ask me. NEVER AGAIN WILL I GO THIS THIS OR ANY JIFFY LUBE. I suggest you do the same.

Kerri Knight

★★★★★

a month ago

I pulled in, and they got me in and done in 10 min. Or less. Oil and filter changed. The price was reasonable and the guys were friendly and fast.

Stephen O'Brien

★★★☆☆

Edited 5 months ago

Man, I had so many good oil changes here. Did great jobs. But the thing with vehicles is there are mistakes one just cannot make. One of those was stripping the transmission drain plug. They didn't tighten the transfer case drain plugand stripped the transmission drain plug all the way. Transmission fluid leaked and some transfer case fluid leaked. It's mistakes that can kill a vehicle. Told them about the transmission fluid as I just found out about the transfer case. I told them about the transmission leak yesterday, and they said they'd give me a free service. Again, I was very appreciative but I can't trust someone if they don't get those small details right on such an expensive piece of equipment Edit: After talking with the regional manager, he promised that more training will be provided for workers at this location. He recommended me to go to the Spanish Springs location as I did need some oil drained as another jiffy lube had overfilled my oil. This job was much better. Very clean, everyone was working together, and the manager made sure that everything went well.

Eric

★★★★★

3 months ago

Very professional and handled with excellent customer service all the way around. Will always go to this outlet for at least my oil changes. Also will recommend them to anyone who asks me if I know of a good place for oil changes and things like that.

Yogesh Ahlawat

★☆☆☆☆

2 months ago

I went there for oil change and tire rotation, they did only oil change and when i went to lobby to pay, came back within 2 mins. And the mechanic mentioned he did tire rotation. I was so pissed off how can they do tire rotation in 2 mins. After 5 mins he agreed and said will give me 30$ off next time but when i said you’re cheating people, he refunded for tire rotation. I would suggest not to visit this place since they do this cheating which is really frustrating.

Teresa Lemons

★☆☆☆☆

a month ago

Three times whilst waiting I had to remind them to rotate the tires(already paid for and told the technician) Also paid for all fluids to be topped off- wasn’t done and I had to remind them. Oil left smeared on my hood. Had to ask them to clean it off. Awful

Ray Powell

★★★★★

2 months ago

I got a quote on a new battery. I informed them I would come in in two days and have it installed. We’ve been 20 minutes of leaving my car died. Joe, from Jiffy Lube his personal car over to me. I just started my car so I can get back to the shop. He even gave me a veterans discount on a battery. I was so pleased to have such wonderful customer care when I found myself an entire situation A garage could’ve easily taken advantage of my situation. This is not the first time I was treated wonderful at my local Jiffy.

Gena Goodrich

★★★☆☆

2 months ago

The people were friendly. But I was told they turned my service alert off and that didn’t happen. So I stayed and a nice guy tried to help me but wasn’t able to. I have to make a return trip tm. That’s time out of my day but I will show up.

Harold Cephas

★★★★★

4 months ago

I could not have been more pleasantly surprised with the interactive voice response that helped me determine the price, gave me a discount, and a link for booking my appointment, and directions to the location. Upon arrival, The live, in-person customer service was most excellent from start to finish! Honestly, this was my first time there and this was the best oil change service I have ever experienced! I highly recommend this Jiffy Lube location on Keystone in Reno, Nevada.

Gary Jessup

★★★★★

a month ago

Did a great job with my oil change. Tires filled to the right spot. All 4 psi matched (i have a gage in my truck) even cleaned my air filter, what is a k&n.. happy with the service from start to finish.

Natalie Perez

★☆☆☆☆

a month ago

I was laughed at by the team of employees for not pulling-in correctly upon first try- they looked at me and my car and laughed at me. A woman checking me in said something along the lines of “nice driving, you almost went into the hole” as they all laughed at me. I am neurodivergent and didn’t appreciate it at all. I will never be using jiffy lube again. also, not fully convinced that my oil was fully changed and not just topped off for $100 with a coupon. I will go elsewhere moving forward.

Martin Hainey

★★★★★

a month ago

This jiffy lube team did a great job. Amazingly quick to greet, say hello and get the oil change started. Super quick with change of oil, communicated great and I was on my way in 15 mins. 100% recommend them

Jeff Lenardson

★★★☆☆

2 months ago

Service was fine and I’m happy. Employees were robotic, just pushing us through with not service mentality . Complete opposite of the location on S Virginia. That team is friendly, professional, and kind and fun. Go to the SV location. I left feeling like a dirty transaction.

Tiandria LarkinWright

★★★★★

a month ago

I received an oil change and let me just say my experience was amazing. I didn't have to wait no longer than 15 minutes and all of the stuff was amazingly nice and very helpful. I will definitely recommend anybody there and be going there for any other repairs or Auto things that I need no doubt about that

Carlos Ortiz

★★★★★

a month ago

I really enjoy visiting this Jiffy Lube. Staff are polite and professional. Very communicative. Some dealerships could learn from them. I’m sorry I forgot the young man’s name, but he was very helpful and accommodating. Young WM with blonde curls in a hat. Squared away young man.

kim ortiz

★★★★★

2 months ago

very quick, i came in with my 2007 bmw x3 and only stayed there for a maximum of 20 minutes. the person who helped me out was amazing and his name was Damon! he was great from the start and made sure i had a good experience for my first time there, the process was very easy and everyone was so friendly. i definitely would recommend this place to others and i even got a discount and a card for a future discount on another oil change! i’ll be coming back soon, but Damon and his team were caring, quick, and overall awesome.

Lee Jennie

★★★★★

4 months ago

They asked me what I would like. After telling them, I needed a oil change. Then they let me set down and offered me a free cup of coffee. They gave me a discount because I'm a veteran. I thought that was great 👍. I was in and out very fast.