KCM Auto Care

gooby goo

★★★★★

5 months ago

Great customer service, and you can play pinball while you wait. Great hospitality, and fair prices for the area

Aimen Zia

★★★★★

a year ago

My left windshield wiper was not working and that was a huge problem in this snowy/rainy weather . I called them up and they explained that it was probably a loose nut. I went in, they fixed it up in no time and guess what? They didn’t charge me a dime! What a nice bunch of people!

Jocelyn Johnstone

★★☆☆☆

9 months ago

Gave this place a chance based on the reviews. They were really nice on the phone and told me to come in to check out why my check engine light was on. I went in and they investigated, took my name, phone number, and license plate and said they would give me a call for the next steps. Never received a call and the phone line was busy the other two times I did call. Ended up going somewhere else.

jennifer Bradley

★★★★★

a year ago

I felt the need to give this place FANTASTIC review after the AMAZING service they provided today!! My hubby’s work van died at Enterprise car rental and a friend recommended KCM Auto; so he had it towed to their lot. They originally said it would take about a week to look at/fix; but then called an hour or so later and said they ended up having time to look at it, and would have it done in a day or so. Another hour goes by, and they call and say it’s done and ready to pick up!!! (They even fixed it in the rain!!) So THANK YOU SOOOOO MUCH KCM Auto!!!! We will definitely return again and recommend you to all!!!😁🥰🙌🏼🙌🏼🙌🏼💯

Ingrid Wheeler

★★★★★

a year ago

I recently had the pleasure of working with KCM, and I couldn't be more satisfied with the experience. From the moment I walked in, the communication was top-notch. Julie took the time to explain the issues with my vehicle in a way that was easy to understand and kept me informed throughout the entire process. The service was quick, efficient, and done with care. My car is running smoothly again, and I left feeling confident that I was in good hands. If you're looking for a trustworthy mechanic who prioritizes customer satisfaction, I highly recommend KCM. I'll definitely be returning for any future car needs!

Ashley Thompson

★★★★★

a year ago

The only people I trust with my car! I’ve had issues finding a reputable mechanic for a while until I found this place. What other mechanics couldn’t find or fix, KCM was able to diagnose and solve. The service is outstanding and they are honest. 1000/10 would recommend.

Sheng Yang

★☆☆☆☆

4 years ago

THEY LIE TO YOU!!!! They tried to scam you the thing/service you don't need. I have been going to change oil at KCM for three years. In the recent oil change, they told me I need to change my brake pads since the pads are only 3% remaining, and the pads might start to grind the rotors. They told me that I might need to change the rotor as well. I asked whether I could check the pad myself in the shop now since I recently changed it. But they told me they had already put the tires back and refused. In 2 days, I brought my car to another auto shop for brake inspection to double-check the status of the pads. It turns out the thickness of all the pads is more *50%* THICKNESS (> 3 mm), and the rotors are TOTALLY FINE. I probably won't go to KCM again and am very disappointed.

Alli Luehrs

★★★★★

a year ago

Highly recommend!!! KCM was able to get me in quick & figure out exactly what was wrong with my brakes. Julie at the font desk was very helpful in explaining each thing that needed to be done and why! Everything was fixed & I had my car back same day! Very reasonably priced & great work all around!

Jay Patel

★☆☆☆☆

4 months ago

I go there for engine light and they told me to change the part and some sencer and after that engine light steel coming back and next appointment they told me we change the wrong sencer we got change another one and I have to pay for that also ,mean there is no experience They can not fix your problem,they just doing experiments in your vehicle,so be careful before you spend money........

Sabrina Seaman

★☆☆☆☆

7 months ago

They won’t do an overall inspection…I asked the 3 times I went there and they would only ask what the exact problem was. Like if I knew what it was I wouldn’t come give you $105 to tell me. The last time I came in for an appointment “WELL WE’RE NOT GONNA MAKE YOU A NEW CAR” is the response I got more than once for asking to have an inspection. WOW! Apparently I’m too stupid to realize that. Very insulting…especially to have to say it 3 times! Definitely not a friendly place to take your car if they think

Rick Jeske

★★★★★

a year ago

I cannot express enough gratitude for the outstanding service I received from Julie and the team at KMC Auto Care in Urbana, IL. I was traveling cross country when my vehicle experienced transmission problems, leaving me stranded and in a state of panic. After having my vehicle towed to a nearby competitor who was unable to assist me due to their busy schedule, I was feeling hopeless. However, when I reached out to KMC Auto Care, Julie and her team went above and beyond to help me. Despite not being able to solve the issue or carry out the necessary repairs, they dedicated their time and expertise to diagnose the problem accurately. Julie's kindness and compassion shone through as she not only assisted me in finding a solution for my sprinter but also helped me with transportation arrangements back to Utah. The level of care and support I received from Julie and the crew at KMC Auto Care was truly exceptional. They may not have been able to perform the repairs my vehicle needed, but their willingness to go the extra mile to ensure my well-being and provide me with options was incredibly touching. It felt like being taken care of by family during a challenging time on the road. If you find yourself in need of automotive assistance in Urbana, IL, look no further than KMC Auto Care. Their commitment to customer service, compassion, and going above and beyond for travelers like myself is unparalleled. Thank you, Julie, and the entire team at KMC Auto Care, for your kindness and support. You truly made a difference when it mattered most. Five stars are not enough to rate the exceptional experience I had with you all.

Lexie Kirkpatrick

★★★★★

Edited 11 months ago

I had an appointment at 4 to get my brakes checked and was not expecting to get them replaced the same day. It took maybe 10 minutes to check them and about an hour after that to get the front pads and rotors replaced for under $500. Great, honest, and trustworthy people. Nice vibes. Will be going back for any work my car needs.

Mandi

★★★★★

4 months ago

Everyone I talked to on the phone was very friendly. They did a pre-purchase inspection for me. Pointed out an issue that would have been a fairly pricey repair right off the lot. Very appreciative!

Patrick Pineda

★★★★★

2 months ago

I was out of town on a road trip, 800 miles from home during the holidays. Despite being booked for 2 weeks solid, they got my vehicle in same-day for a quick inspection after a minor accident. Their incredible kindness got me back on the road right away.

Malikah Abdullah Gordon

★★★★★

4 months ago

KCM Auto Care has become my go to!! Julie and Patrick are professional, knowledgeable, and always friendly. They truly put the customer first and genuinely care about both the customer and the vehicle. It’s refreshing to deal with a shop that’s honest and doesn’t price gouge. I also want to give a shout out to Chris. On my last visit, what could have easily taken over an hour was handled efficiently, and I was in and out in no time. Excellent service all around and I highly recommend KCM Auto Care.

Halen Rudolph

★★★★★

3 months ago

Amazing people with great hearts that provide excellent service. My car was giving me issues before a road trip and they came recommended by my friends. Not only did they get me in before my trip with last minute notice, they were friendly and got me in and out. Local business supporting local people. I will not hesitate to visit them for any future services.

Raghav Agarwal

★★★★★

Edited a month ago

Amazing Honest shop. Took my car there since the brakes were grinding and needed an oil change. Even though they were busy they managed to fit me in, got the car to me the same day, and didn't replace the fronts since they still had life left. I brought my own parts and they had the best price in town. This will be my go to shop from now on