Larry H. Miller Ford Provo

Maria Ortiz

★★☆☆☆

5 months ago

Went in for a oil change used my rewards to pay for oil change. A few days later noticed they took 24,960 of my rewards. As i looked at the papers a couple of days after i noticed a additional service of engine cleaner something i did not request. I called and i asked why they took so many rewards for a oil change and was told that i requested the cleaner as well which i never asked for but the service representative told me that it was requested by customer and that they would call me back to speak to somebody else regarding this. When i called to schedule the oil change i did not request anything else other than oil change and recalls. I went in that same day and let him know about the issue the guy in the service department made it seem like 30 something dollars was not to much i think because it was used with my rewards he asked if i wanted the points returned which i said yes because that “service” they did i did not request or approve of . He then told me it would take 2-3 buidness days and two weeks later they have not returned the rewards so be careful when using rewards its not a big deal but if they do it like this to many people who pay with rewards imagine how much money they will take

Marray Chase

★★★★★

a month ago

Great buying experience! Rudy made it super easy to buy. Came all the way from St. George to have it exactly how it was discussed over the phone! Would see these guys again!

Alissa Allen

★★★★★

a month ago

Bryant was so amazing to work with. He made the process stress free and easy and listened to all our questions and concerns. Definitely recommend going to Bryant if you’re looking for a car!

hailey jenks

★★★★★

a month ago

BRYANT IS THE BEST 👏🚗 If you need a car, go see him ASAP. He made the entire process stress-free, explained everything clearly, and helped me find exactly what I wanted. No pressure, no games — just real help. I couldn’t be happier. Thank you so much!!

Bark Town Photo

★★★★★

9 months ago

Thank you to the entire service team at Provo Ford Utah. Josh/service manager, Reece my advisor and Payton my tech took time to explain a complicated warranty repair and gave me a heads up on future maintenance. They communicated with me the entire time and kept me in the loop. My truck got back in the road in no time and it runs amazing now. Thank you for the excellent service. I would recommend my friends and family to this service crew!

Scott

★☆☆☆☆

3 weeks ago

Buyer beware! Had independent inspection for used truck being sold by Sky Ford. Came back with $8000+ of repairs needed. Everything from bad fluids to bad suspension components. Had not even had oil or fuel filters replaced. Shop elsewhere.

Sam Palmatier

★★★★★

a year ago

A most Pleasant Experience and an amazing sales team with Jonny at the helm at the grassroots level. It was rather refreshing To have this team listening to my Request and not being fixated on an up sale. I told Johnny and the team exactly what I wanted. We went inside to look at the available options and we had an acceptable fit with vehicle and warranty options within a Few hours. They did not have the specified vehicle on the lot at that time, but they were able to locate it at another dealership and work through the options to bring the vehicle down the following day

S Oliver

★★★★★

a month ago

I had an overall positive experience at this location working with Bryant. He was kind, easy to talk with, and listened to my concerns. I never felt pressured or rushed which is greatly appreciated If you stop by I’d recommend asking for Bryant. Solid 10/10

Martin Christensen

★☆☆☆☆

3 months ago

I was having problems with the wipers on the wife's new 2025 mustang that we bought elsewhere but figured we would take it to the closest ford dealer. We scheduled the appointment and dropped it off the night before because we were busy and that day. They messaged with what they found saying they needed to order a wiper motor and it would take 3-5 days and they would call when they got them to schedule an appointment to install. 8 days later still no call so I called to ask and the parts got there 2 days ago, but the guy trying to schedule didn't know what the parts were or how long it would take, and was generally not concerned about the inconvenience of bringing the car in when we both work early mornings.

Colt Sill

★☆☆☆☆

4 months ago

This Ford dealership is very untrustworthy. Do not take your car here. The first time we took our car here for a fix they double charged us for parts and I had to call 3 separate times to finally get a refund. On top of that about 2 weeks ago we took our car in for a rumbling issue in the transmission area. They told us the price to fix it and although pricey we were okay with the repair because we expected the car to last us a while longer. They never gave updated and we had to call several times only to never get any updates. Eventually they sent us a large bill and we went the next day to pick up our car. Upon pick up I read the invoice and it said that they hadn’t fixed our car and that the noise was still present and it would be another large sum order money to fix it. The same sound is still present and it seems like they did nothing to fix the actually problem and instead fixed a part that wasn’t the issue. Very disappointed in this dealership and how they treat their customers.

Gavin Wilson

★★★★★

a month ago

I just want to give the biggest shoutout to Bryant for helping me find my new car!! He seriously made the whole experience smooth and not overwhelming at all. He answered all my questions, worked with what I needed, and made sure I drove away happy. If you’re looking for a car, Bryant is your guy! Thank you again!!

Hailey Jenks

★★★★★

a month ago

Huge shoutout to Bryant for helping me find the perfect car! He made the whole process so easy and stress-free. If you need someone who’s patient, knowledgeable, and actually listens to what you want, go to Bryant! So grateful for all your help 🙌🚗

Kili Williams

★★★★★

a month ago

I had an excellent experience working with Bryant. He was professional, knowledgeable, and made the entire process smooth and stress-free. He took the time to answer all my questions and made sure I felt confident in my decision. Truly outstanding service from start to finish — highly recommend!

Amber Turpin

★★★★★

3 weeks ago

I don’t usually leave google reviews but I felt that I had to this time! Thanks to Jeremy Gray at Sky Ford in Provo for spending so much time with me and my Dad when we bought a car! Jeremy made it easy and fun! He answered all of our many questions and took us for a test drive. He managed to get us a very good deal on a car and of course on the warranty. We felt like we were getting honest answers and that is kind of hard to find at car dealerships. We didn’t feel like just a number or just another sale- we felt heard! Jeremy Gray is the man to see if you are in the market for a used car! You won’t be disappointed! Trust me! Thanks to Jeremy for taking SUCH GREAT CARE OF US!!

Michael KUNZ

★★★☆☆

3 weeks ago

I recently brought my 2025 F350 in for the 7,500-mile service and had several issues that I feel prospective customers should know about. First, the tire rotation was incomplete. My F350 requires different tire pressures front and rear. When the tires were rotated, the pressures weren't adjusted to match the new positions — so I drove away with low tire pressure warning lights on and had to make the corrections myself. That's a basic step that should be part of any rotation. Second, the DEF was supposed to be topped off as part of the service and wasn't. That made me wonder what else on the checklist was skipped, especially since no service report was provided. I have no way to verify whether fluids were topped off, brakes were inspected, or anything else was actually completed. Third, when I scheduled the appointment I was quoted $0.00, which led me to believe I had a prepaid service package. When I picked up the truck, I was charged $170. I understand that I didn't have a package and that I owed the money. That's not the issue. The issue is that quoting $0.00 when that wasn't the case felt dishonest. Had I known the actual cost upfront, I would have been able to make an informed decision about where to take my vehicle. I expect more from a Ford dealership — complete work, accurate pricing, and documentation showing what was done. I didn't get any of those things on this visit.

Tyler Gates

★☆☆☆☆

a month ago

Probably one of the worst mechanic experiences of my life. We first brought our truck in around the first of July. It was having issues not starting when it was at operating temperature. We were told that the dealership could fix and diagnose anything. I explained the problem with the truck and they said they would look into it. Well it turns out they could never get the truck to do the problem. I gave them very clear instructions and they still couldn’t do it. They had me come up 5 times to show them that the truck has this problem. 2 of the times were around 3 pm and I was able to get the truck to not start, and they told me they would look at it tomorrow because it was too close to closing time. I live an hour away from this shop. They threw about $2500 worth of parts into the truck trying to fix the problem because they didn’t know what was wrong. And guess what?! It didn’t fix it! So 3 months later, I am now out $2500 and didn’t have a vehicle for 3 months. I took it to a local mechanic and that same day, within hours, he called me and said it was the fuel pump. Replaced the fuel pump and have not had a single problem since. How can a dealership not diagnose a bad fuel pump?? Long story short, do not take your vehicles here to be serviced or fixed unless you want the absolute run around.

Katelyn Ford

★★★★★

a month ago

Jayden was awesome at educating and giving us details regarding the Bronco. He was very welcoming. Rudy was thorough at explaining the financing process and warranties with the car. Anthony did great at explaining our rates and how we can do our payments through a credit union. Helped us set up everything. The team at Provo made buying a car so easy.