Leith Acura of Cary Service Department

Scott Agostinelli

★★★☆☆

2 years ago

It's a dealership, go for an oil change, walk out with lots of other services. It's a dealership.

Kelley Wekheye

★★★★★

Edited a year ago

Very friendly staff. Expert service. Comfortable waiting area. Services completed in the time estimated, which was appreciated.

Nani Davis

★★★★★

2 years ago

Great service as usual, good and timely communication. Steve Riley is knowledgeable, efficient, and kind. He makes the whole service experience run smoothly.

Carolyn High

★★★★★

3 years ago

Another dealership said they could not repair our handicap Toyota van due to the modifications. Leith Acura was able to recognize a workaround and got it repaired quickly. I am very grateful for their concern, ingenuity, and willingness to go out of their way to help us when the Toyota dealer would not! David Jefferys and Ashley Taylor were awesome!

Mable

★★★★★

3 months ago

Thank you to Steve Riley and everyone at Leith Acura Service for helping me get my Acura serviced and ready for some holiday cheer!

Stephanie Robinson

★★★★★

a month ago

I have been coming here for the past few years. The service department here makes me want to stay with Acura if I buy a new car. I have never once felt pressured to complete extra services that are not needed (which I feel is the usual for dealership service departments). They have found ways to squeeze me in during an emergency and generally make me feel like I am part of the Leith or Acura family. Shout out to Kylea and Ashley for always being friendly and helpful!

Baagi K

★☆☆☆☆

Edited 3 months ago

Update: 11/29 My battery and blower motor were replaced, and guess what! The whistling sound is still there! Talk about Acura reliability! My car is not even 2 years old, and I don't trust it already. Update: 11/7 My car wont start 15 mins after my visit to the service center. Had to call roadside assistance to jumpstart the car. This is literally 20-40mins after the service center gave me all pass for the battery during their checkup. Now my car is sitting with the service center and I’m stuck with a loaner which I cannot drive out of state. ———————— You lost a customer. Went for whistling sound from hvac and issue with slow start and auto memory position sometimes. They couldn’t reproduce the second issue (no wonder!). For whistling sound, they decided it was due to dirty cabin filter. I was surprised that the filter was deemed fine during my service less than 2 months earlier. Paid for cabin filter replacement and after an hour wait, service advisor confirmed that there was no noise after filter replacement. I got in the car, but the AC was not on (how did the technician check after replacement?). When I turned it on, the noise was still there without any measure of improvement. I was furious that there was no effort to check if the issue was resolved or not after a repair. Service advisor doesn’t understand what customer service is and basic courtesy. He just puts blame on the repair technician who the customer doesn’t have access to. When I confronted about what kind of check was done after replacement, he simply says that I asked repair technician and he checked. It was obvious that it was a shabby work from technician. And I expected the advisor to have some empathy towards the customer and apologize for the miss. All I get was do you want to proceed with blow motor replacement or not? No apologies, nothing. Next time I will not be confident to get my service or repairs done there. They have poor technicians and service advisors who don’t care for the customer who pay. Please note: I went ahead with the blower replacement here because I want to get this fixed here and have all documentation to escalate this issue to supervisor Adrian Johnson who was not available until a week later.