Lexus Of Thousand Oaks Service

Michael Weigele

★★★★★

4 months ago

I’ve been to many dealerships and repair shops for service over the years and this was by far the best experience i’ve ever had. Marc did a fantastic job and customer service was top notch. I’ve owned luxury cars before and this eas the first time that service actually lived up to expectations. This makes me both want to buy a Lexus in the future and to also have it serviced at this dealership.

Judith Buttke

★★★★★

3 months ago

Derek in service made me feel like his only customer. My car’s issue, although small, was taken seriously and fixed within an hour all while I received text updates including a video of the fix. Derek even walked me to the car and, with a handshake, sent me on my way smile on my face.

Daniel Cronk

★★★★★

3 months ago

Marc was great! No time waiting. Paperwork was quick and easy. Communication by text kept me up to date on the repairs. And my car was waiting for me when I returned the loaner.

Victoria Browne

★★★★★

2 months ago

Derek makes the hassle of bringing my car in, not a hassle at all. He has the best attitude and works hard to give me a smooth and inexpensive transaction. I bring my car there because of him.

marci moghadam

★★★★★

6 months ago

very professional, friendly, and get job done. All staffs in service department were extra ordenary on paying attention to the needs and concern of customer. Jonathan my car service manager was extremely helpful and pleasant person, he mad a very bad day situation that I was in, (my car tires blown up in freeway and I was in lots of stress), to the place where It was free of stress. Im very thankful for his consideration, understanding, and his level of professionalism. He is one of the collective asset to the dealership. I congratulate to the dealership for wonderful collection of wonderful people.

Denise Duncan

★★★★★

4 months ago

Purchased my vehicle at this dealership in April 2025. This was my first service visit. Paul introduced himself, reviewed what visit entailed & escorted me to waiting area. After 45 minutes he came to advise me about alignment issue ; I approved the advised repair. All completed in 2 hours at which time he then contacted Fairh the customer care representative to assist me with some set-up dash display issues that were never demonstrated to me at tims of purchase. I appreciated Paul's calm friendly manner and his quick resolution of the issue I mentioned in passing. Very happy with the level of professionalism and expeditious completion of the work..

Merlene Travis

★★★★★

2 months ago

I came in For a recall on my car and asked, while they were at it, to check the air in my tire because my light came in indicating it low in a tire, probably due to cold weather. Nope. A nail too close to the rim to repair so u needed a new tire. Unfortunately my tire was put off stock and would be available Monday (of course this happened on a Friday). Paul set me up with a loaner for the weekend and Monday afternoon he notified me when the tire was replaced. All of this done with friendly, professional service.

Clifton Shen

★★★★★

2 months ago

I had an incredibly positive experience at Lexus Thousand Oaks thanks to service advisor Paul Tuffner. I brought in my LS 500 F Sport for an extremely elusive issue: a cracking/popping sound coming from the roof and C-pillar area, especially noticeable when making rapid turns. It was the kind of noise that’s hard to reproduce on demand and even harder to diagnose—but Paul and Mike Ramiez took it seriously from day one. Paul and Mike are truly professional, patient, and thorough. He asked the right questions, made sure the symptom was clearly documented, and worked closely with the technician team to track down the true source instead of brushing it off as “normal.” Communication was excellent the entire time—clear updates, realistic expectations, and no guesswork. Best of all, the fix worked. The car is now quiet and solid again, and the difference is immediate. If you have a tough-to-diagnose problem and want someone who will advocate for you and see it through, ask for Paul Tuffner. He turned a frustrating issue into a smooth, confidence-inspiring experience. Highly recommended.

Nicholas Azzam

★★★★★

2 months ago

Lexus of Thousand Oaks provides amazing customer service and quality service on my IS with reasonable prices. I have taken my Lexus here on numerous occasions for standard maintenance. Yoby is an ALLSTAR, super friendly and understands how I prefer to maintain my vehicle. Very informative about processes and very helpful. Will always have my maintenance done through him.

Russell Nishimura

★★★★★

2 months ago

Yoby is always attentive snd responsive to our auto service needs. His knowledgeable and service oriented. My friends who also have Lexus cars love him as do we. This dealership is highly regarded due to his skills and efforts

Annette Broersma

★★★★★

2 months ago

This was the absolute best experience I’ve had when getting my car serviced. They provide a loaner at no charge, or you can wait in a beautiful, spacious lobby with coffee/tea/snacks. Big surprise: I received a text from the maintenance crew with a video (with mechanic’s voice stating what was done) while showing me each area of the car from underneath it. They gave me a pickup time and had the car washed and vacuumed by the time I got there. You might pay less elsewhere, but I’d happily pay 20% more for this service.

Renee Casswell

★★★★★

2 months ago

Prompt, friendly service with great communication! I’m a new Lexus owner and wasn’t sure what to expect at my first maintenance appointment. I received a video of a full walk around my car to let me know what was found and work completed. Paul delivered 5 Star service!! Very impressed!

Michael P

★☆☆☆☆

6 months ago

Very disappointed. There was no communication from my advisor. Received video from Tech and then there was radio silence. I called the facility twice and finally told the receptionist I was now coming for my car. I had even discussed getting brakes if the tech thought they may benefit. I have gone to this business on and off for over 15 years and we have two Lexus vehicles. I also noticed that my windshield wipers needed replacing but did not say anything just to see if they were checked.No one told me they needed to be replaced. I put them on afterwards and you could see the rear wiper in the picture. My other Lexus needed service and took that car to another facility this past Monday. I can not give business to a place that does not communicate. Really unfortunate as I had really liked this dealership in the past. Also over $200 for an oil change. The other me mechanic charged $80. Just very sad.

Marita faulwell

★★★★★

2 months ago

Jonathan was great to work with. He helped me understand a few more items on my car that I was unfamiliar wth. He was patient, knowledgeable and very helpful. The whole service event was quick and efficient. The person I talked with to set up my appointment , in service, was also great. My original contact got a few things confused. But the one I spoke wth Monday straightened everything out and was friendly and efficient. I did not get his name…

Monique Rodriguez

★★★★★

2 months ago

Johnathan was AMAZING! He helped with everything I needed and was able to repair my car too under my warranty! I just love coming here to Thousand Oaks Lexus and always having my car well taken care of! This has been the best investment for me! Grateful for the whole team and appreciate Johnathan’s Proffesional customer service, so friendly and kind! 😌 Happy customer!!

Oh adams

★☆☆☆☆

2 weeks ago

My review was deleted so posting again. I wanted to share my extremely poor disappointing and unprofessional experience with Lexus thousand oaks. I called service center on Saturday around 12:45 pm and requested and concern with suspension . I was told by service advisor to come 1:30 and a loaner would be given. I drove immediately to Lexus Thousand Oaks (45 min drive 41 miles) and after I checked in the service manager a tall white man with glasses showed up and said I’m sorry we don’t give out loaners on Saturday. I’m like I was given an appointment by advisor. He said yes “I have spoken to her and addressed it with her” so despite the admitting it’s a mistake on their end they refused to take my car and provide loaner (plenty of loaners were available). So rather than correcting the situation and making it right he decided to service and insist on his ego and made me leave with out addressing the situation. I’m a very busy man and a very prominent neurosurgeon in the area. I would not recommend a dealership that doesn’t value time and DONT correct their mistake due to their ego. I would actively ask my fellow physicians and peers to boycott this dealership. A dealership that doesn’t own Up to mistakes and rather waste my time than fix something which was easily fixable due to there ego .

ellen Schned

★★★★★

2 months ago

Perfect service. Perfect car. Nothing beats the luxury & service of a lexus. Paul was great. Lexi's of Thousand Oaks CA is five star all the way. Highly recommend.