About Business
Lia Honda Albany Auto Repair & Service Center is a leading Car Repair specialist serving the Albany, NY, Albany area. They provide a wide variety of solutions, including Auto repair shop, and other Car Repair tasks. Boasting a solid 4.8/5 rating from 406 verified reviews, their reputation precedes them. As a locally-owned business in Albany, NY, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Albany, NY.
Google Reviews
Marilyn Zovickian
★★★★★
a month ago
Chris Hernandez was the best service advisor I have encountered! So pleasant and full of energy and enthusiasm. His biggest concern was my satisfaction. He was so polite and professional. Made my experience very easy.
Gary Seymour
★★★★★
a month ago
Lamar Patton was exemplary in getting my Honda Passport serviced and NY inspected. He was very pleasant to deal with and very knowledgeable and professional. He said it would take about 1.5 hours to complete and they were done in about 1 hour and 15 minutes. he kept me informed of what was happening several times while the vehicle was being serviced.
Lisa Nelson
★★★★★
a month ago
I always use Lia Honda for all my car service/maintenance needs. When I pulled into the garage, it was very busy. Other technicians said, someone will be right with you. When I saw Wes Harrington walking towards me, I was happy. This was not the first time Wes was my service technician, so I was glad to have him as my service technician again. I know I am in good hands with Wes. He is excellent at his job. Always makes me feel at home, gives me accurate information about work needed, time needed and cost. He even compliments me on my car. Thanks Lia Honda. Thanks Wes. I will see you next time.
Anne Liske
★★★★★
a month ago
Chris Hernandez provided excellent customer service from the moment I arrived. He introduced himself and initiated opening inquiry about why I had come in (routine maintenance) and explained that he would do some initial assessments and check in with me about recommended care needed. He made sure I knew where the waiting area was and pointed out the coffee/refreshments area. He returned with and gave a clear explanation of those recommendations and a likely cost estimate and asked if I had questions. And said he would text with updates and come find me when he was wrapping up. And the car had been washed, too, when I finished payment and went out to the lot. He took a moment to pop over one more time and thank me for the opportunity to be of service. All good!
Stacia C
★★★★★
2 months ago
I highly recommend Lia Service Department. My experience from beginning to end was an absolute pleasure. Reilly was my Service Coordinator and was personable, helpful, knowledgeable and informative. He addressed each of my concerns and clearly communicated the service that was performed, keeping me posted as to how long it would be. Outstanding customer service! Thank you, Reilly!
Tammy Dominique
★★★★★
a month ago
Steve Smith was my service tech and he was wonderful. He knew I was in a hurry, so he expedited my oil change and got me on my way in time for my next appointment. Friendly, courteous and professional! I highly recommend Lia service department.
stephen cushing
★★★★★
a month ago
Chris did an excellent job. He is very knowledgeable and took the time to explain the issues with my car that needed to be fixed. And he made sure everything was taken care of. It's a very positive experience coming to Lia Honda's service center.
A L
★★★★★
3 months ago
All my servicing is covered by a maintenance plan I took out when I bought the car; at a great price for 5 years. When I arrived I was met by Alyx Gouch who coordinated the whole visit in a very friendly and professional manner. The whole process only took just over an hour and the waiting area was very comfortable with free coffee and doughnuts. I would highly recommend Lia Honda to anyone.
Gigi Worthen
★★★★★
4 months ago
Thank you LiaHonda for your assistance with my oil change. In the past, I had gone to one of those quick stop shops for an oil change and yeah the price might be a bargain, but later on came the headaches. They would forget to chage the filters then claim they did. Now, mind you, I'm the type that places a mark on my old filter only to find out that the mark is still there. When I purchase my Nissan Sentra from Honda they have always taken good care of me like sending me reminders when I need to service my car. Mr. Ernest Walton, one of the tech crew members, and might I add, I enjoy his effervescent personality. He always greets me with a welcoming smile. In fact I always look for Ernest each time I check in for service. His expertise appears to have no bounds. Thank you Ernest for always making my decision to choose Lia Honda enjoyable. Gina W.
Yu-Gene Chen
★★★★★
4 months ago
Yaay, got my first oil change my new car. Staff is always super friendly salesman who always says "Hi" when he sees me and the maintenance crew and supervisors always come over to have a little chat when they see us waiting; especially Ernie who is always friendly with a smile. It's one of the reasons why, we went to purchase a new car there instead of replacing my wife's Camry with another Toyota. Love my Honda, super comfy easy to see, like the integrated phone package, and heated seats. It just doesn't get as good gas mileage as my older Acura MDX but my Pilot is actually quieter and has a better ride.
Kari Yamin
★★★★★
2 months ago
Steve Smith always takes great care of all of our cars. He is trustworthy and reliable. He is always available to help advise us and keeps us running. No one I would trust more with our family vehicles. Thanks Steve for your outstanding service and hard work!
John Gottstein
★★★★★
a month ago
My service advisor Steve Smith did a greaf job from beginning till end . He explained what needed to be fixed . .He offered me a ride to and from home . Called me during that time to let me know the progress . When the car was complete he walked me thru the invoice and even gave me a discount coupon His communication skills were wonderful ! I picked up my car fixed , clean and looking brand new . I would definitely go back
Susan Taylor
★★★★★
a month ago
My recent visit to LIA Honda Albany NY was exceptional. The showroom was clean modern and welcoming as well as sales persons who were knowledgeable and customer focused when assisting me. Joe Calabucci and his team focused on the detail inside and out of my new Honda CR-V being ready for pick up. Love my new CR-V
Munchie Flowers
★★★★★
a month ago
Giving 5 stars for Dejon Lewis! He is phenomenal! A very kind hearted man. Performed all services in a timely manner and went above and beyond to satisfy what my car needed. I will specifically book with him again.
angela stlawrence
★★★★★
2 months ago
Loved the service we had. The service advisor we had was Nathan Wood. He was excellent! Kept us informed throughout the service we had! He went out of his way to help us and explain answers to questions we asked!
Chelsea Broughton
★★★★★
2 months ago
I had my vehicle in twice over the last month since I’ve owned it, While I’m not happy to have been in that often with a new vehicle, I do have to admit that the customer service and the service department has been phenomenal. The first time I worked with Dejon and the second time with Riley. Both were very kind, compassionate, and worked to get me stuff figured out in a timely manner.
Steve Camadine
★★★★★
3 months ago
Alyx Gonch was a pleasure to have as my service advisor. She kept me well informed every step of the way. She was very professional, kind and courteous. The service department was also excellent and performed the needed repairs to my satisfaction. Lia Honda rocks!!!
Crystie Pratt
★★★★★
a month ago
Chris Hernandez was terrific. Handled everything I needed. Have been coming to Lia since I bought suv in 2008 & still own it. Highly recommend.
RG
★★★★★
5 months ago
Ernie Walton was my service advisor at Leah Honda recently. It was a regular oil change and inspection and Ernie could not have been more pleasant early at 7 o’clock in the morning! He kept me posted through the time I was in the waiting room and sorted out the several coupons I had and gave me the best deal possible. Ernie provided outstanding customer service and I hope to see him again!
Malcolm Travelstead
★★★★★
a month ago
Reilly Delaney. Is an outstanding service representative. He is very personable and well versed in Honda features. He goes out of his way to make sure everything is done well. He should be commended for his work.
