London Bridge Auto And Transmission Repair

Diana Doyle

★★★★★

2 months ago

London bridge auto exceeded my expectations, the team went above and beyond to make sure my vehicle was fixed the right way with the correct part, they even let me know what to expect as far as my check engine light and why it would come back on an the amount of time I would see the light come back on. They were fast, efficient, very thorough and explained everything so I could understand. The cost for labor and parts was very reasonable and they do military discounts. I brought my children with me and they had a selection of toys that the kids were able to play with. They even gave my son a hat which bubba loved 😁. I was very cautious about taking my vehicle to a shop because of past experiences with other places. Hands down I will not go anywhere else for now on. They have my 100% trust and I would recommend this shop to anyone. Thanks again for everything London bridge auto and transmission I appreciate y'all 🙏🫶

Montrell Hall

★★★★★

a month ago

These guys are awesome! They kept me informed of all the things that my truck had going on. Jack was very easy to work with and made sure I knew what services was needed before he did the work. A+ for these guys, I’ll be back for sure

Malcolm Wise

★★★★★

3 months ago

Tyler and his crew gave EXCELLENT service. From meeting the price he quoted for a major repair to handling some minor issues while performing the Virginia state safety inspection that nearly any other shop I’ve been to would have nickel and dimed me for and taken the $40 I was charged for the inspection and replacing a fog light bulb to well over $100 anywhere else. All in all my experience was fantastic. I would highly recommend this shop to anyone looking for good service and fair prices. Thanks for everything, Tyler. Kudos to you and your crew!

Anita

★★★★★

6 months ago

I had an excellent experience with this service! The team is very professional and honest. They repaired my A/C and wheel bearing quickly, taking the time to explain everything clearly. I really appreciate their honest opinions, and if any issues arise, they are quick to resolve them. I highly recommend this shop for their reliability and quality of work.

Darren Wilson

★★★★★

3 weeks ago

Took care of my issue in a timely manner. Great customer service! I wished I had paid attention to the 20% off for military. I cannot fault them due to the big sign posted on their window, which I didn’t see until after I got the vehicle back. Otherwise, professional customer service.

Andrew Crum

★★★★★

a month ago

When I called to make the appointment and asked for a quote, they were up front from the beginning with all of the options from best case to worst case scenario. They scheduled my appointment in a very timely manner. When I dropped off my vehicle they gave me a time frame of when it would be finished. Well to my surprise they were finished earlier than expected and went through everything they had completed. The best experience in a shop in this area. I will be recommending London Bridge Auto and Transmission to everyone.

John Gordon

★★★★★

2 months ago

I’ve been coming here for about 6 months now and have reached the point where I entrust them with my 4Runner completely. So far, they’ve handled all my routine maintenance—oil changes, alignments, tires, and state inspections—with total professionalism. What really sold me was when I brought in my Mom’s Jeep. Another shop had given her a long list of 'recommended' upsells, but the team here broke down exactly what was actually necessary and what wasn't. They even gave us a printed copy of work that might be needed in the future so we could plan for it. Their honesty saved us a lot of money and stress. The communication here is hands down the best I’ve ever seen in an auto shop. They are incredibly courteous and the lockbox for after-hours pickups is a lifesaver if you can’t get there before they close. 10/10—I 100% trust this shop!

Charles Sass

★★★★★

a month ago

My Girfriends engine blew, and we were stressed on a solution. After reading slme great reviews I decided to give LBA a shot. They did a fantastic job with a total engine replacment and at a resonable price. Jack was especially helpful through the entire process.

Mee L

★★★★★

5 months ago

London Bridge Auto and Transmission is the best. Just started coming here last year and finally found my car spot! They don’t overcharge and are honest. I used to get my car inspected at different places and every time I would forget to tell them I had my fog lights capped and the front desk would give me a hard time. Not here. I forgot to tell them and they figured it out on their own and didn’t give me a hard time about it, nor did they ask to see the fog lights that were removed. I mean, who brings that stuff to an inspection? They actually do their inspections without needing a heads up and they understand what is going on with your car without any background. Amazing. I also forgot to bring my car in on time this year, was an hour late despite the reminder the day prior, and they let me drop my car off anyway. London Bridge is super nice, courteous, and understanding. They still had my car finished and ready for me 3 hours later. These guys are awesome!

Kirsten

★★★★★

a month ago

My car is old and I feel like I’m always needing something worked on but aside from that fact, London Bridge Auto & Transmission, and Britney and Tyler who work there, has always been very accommodating with my schedule, they complete repairs without unnecessary delays, and are transparent and direct in their communication. They’ve been great.

Tim Stagg

★★★★★

3 months ago

I’ve been coming here for quite some time now. Don’t usually leave reviews but here goes. I highly recommend London Bridge Auto and Transmission Repair for all your auto repair needs. I try and do most of the work I can on my family’s vehicles. But I’m getting older and don’t like laying on the ground as much as I used to. Anyway I’ve brought different vehicles in convinced that I knew what was wrong and these folks could have run up the bill on me and I wouldn’t have been any the wiser. But they set me straight and repaired the vehicles for much less than I expected. Bottom line is they are honest and straightforward and do exactly what they say they are going to do. Great to work with. Can’t recommend them highly enough.

Joe

★★★★★

2 months ago

Tyler and the team are the benchmark for customer service! I rarely give 5 stars for anything but after a terrible customer experience with a hefty price tag ($2k) at Southern Kia for an alternator and battery our issue was unresolved. Within 24 hours of having our vehicle dropped off the Monday before XMAS, the problem was identified, communicated, and repair was estimated to be done in a few days. The very next day Tyler took it upon himself to drive to the local supplier to get the part so we didn’t have to wait. He called and I was expecting an update. He simply said “Your vehicle is done.” Great communication! Great overall service! I’ll never take my vehicles anywhere else! Thanks Tyler and team!

John Staskey

★★★★★

3 weeks ago

Brought my car in for transmission service and oil and filter change. Dropped off the night before, car was done and picked up by 11:30 am. Can't beat that. Able to go about the rest of my day and they did a fine job. I'll be back in the future. Thanks.

Corinne Rene Robbins

★★★★★

Edited a month ago

Tyler, Brittany, and the entire crew at London Bridge Transmission do outstanding work! They always get me in quickly and complete the job correctly and efficiently. Everyone there is friendly, professional, and genuinely cares about their customers — they even check in months later to make sure my car is still running great. It’s rare to find a shop with this level of service and integrity. Highly recommend!

Leigh Dennis

★★★★★

4 months ago

I brought my vehicle in due to damage from a flood. I needed an engine replacement, which I was nervous about but they explained everything to me and I felt like my vehicle was in good hands after that. They kept in contact with me regarding the claim and were very helpful with the insurance company and getting this resolved in a timely manner! I would recommend them to anyone that needed any work done to their vehicle.

Sydney Schneider

★★★☆☆

6 months ago

They all were super nice and accommodating for my situation. They seemed well knowledgeable and definitely had their stuff together. I will say personally, that the prices they charge are extremely high for what the supplies and labor is truly worth. I needed a few things replaced in my vehicle such as my throttle body and they wanted to charge me a little less than 8 times what the real cost of a throttle body is. I ended up doing it myself and it only took an hour (because I had never replaced it before) and the part itself was $90 total for everything. Beside this, if you are able to afford their pricing their work is super well done and you know you're not getting scammed out of anything.

Kora Sandyell

★★★★★

a month ago

Fast and reasonable prices. Someone is always going to answer the phone which was a plus to me. Don’t really communicate much once you have the car, but it won’t take long before they do because the service is so fast. Will be taking my vehicles there again. ONLY HANGUP: they don’t work on weekends so the service is fast considering.