Long Beach BMW Service Center

Malik Jackson

★★★★★

4 months ago

My experience at Long Beach BMW was spectacular. I’ve had multiple services done there at and each time I met with great professionalism and care. Service Advisor Bertha Martinez handled each concern promptly and communicated each step of the service process.

Israel Arzaluz

★★★★★

5 months ago

A great experience at Long Beach BMW Service Center. My car needed to be inspected for a passible nail in the right front tire, it was deflating rapidly. Arrived without an appointment, Mr. Torres was able to take me in. He was courteous and knowledgeable, Mr. Torres suggested to change all 4 tires for new ones. The job was completed in a couple of hours. Thank you Mr. Torres, you are the best.

Maria Ibarra-Sanchez

★★★★★

Edited 9 months ago

Miguel Torres was great. I brought my other BMW for service since he did such a great job the first time. It was easy to schedule an appointment and he was very communicative throughout the process. The gentleman in the parts department was also very helpful in selecting a BMW sweater for my husband.

M Hilario

★★★★★

7 months ago

Khalil was incredibly friendly and provided outstanding customer service. It’s clear that customer care is a top priority here. From the moment I drove in with my X3, he made me feel welcome and valued — not just like someone passing through. They truly take an interest in their customers. He even went the extra mile by changing the battery in my key fob and getting me set up with a loaner quickly and easily. Everything was seamless and stress-free. I’ve never had car service this friendly and attentive — they’re truly the best.

V and J Cross

★★★★★

5 months ago

May was a very nice service advisor, the videos from the tech were helpful & informative - we went in for our one year check up & an alignment was suggested 😉. We decided to do it to keep the car in its best shape. It was about $270 - the only issue is the 3% charge if you use a credit card 🤨. They do offer debit but that is not my form of payment. That of course has nothing to do with the good service we received.

A N

★★★★★

5 months ago

I have to say, best service experience I’ve had in the 15 years of owning BMWs. Bertha was my service associate and contact and have to say, she made LB BMW my go to for all my servicing needs. I’ll be taking my bmw to Long Beach going forward and will specifically ask for Bertha if possible. Everyone else I spoke with throughout the process seemed nice and respectful, so someone is doing something right in management. I can’t say I’ve an experience as good as this at any other dealership I’ve been to in greater LA.

The Kids

★★★★★

2 months ago

My service adviser Gilbert L. Is fantastic. My car was making a sound that terrified me, while drive, out of no where. I called him, put it on speaker for hom.to listen and immediately he knew what it was. I took my car to the dealership and okce the diagnostic was completed ot was exactly what he predicted it was. A sound over the phone, OmG he is the best.

Ruth Ramos

★★★★★

6 months ago

Today I visited this dealership to service my car. I was assisted by Miguel T. I was seen on time and he listened to all my vehicle concerns and questions attentively. He explained the entire process clearly and made me aware of the approximate time duration of the service. He walked me to their quiet and clean waiting area, and I was welcomed to using their awesome coffee machine. I was made aware of what to expect to receive on my phone regarding the status of my car during my wait time there. The service took exactly the time he had informed me. At the end, he went over everything clearly and answered all my questions. My car was returned to me nicely washed by their dealership. The customer service I received at this dealership was phenomenal all throughout, and met my expectations.

Cassandra Inot

★★★★★

4 months ago

I took in my 535i for a checkup due to a battery/electrical issue. Miguel Torres greeted me at the front and welcomed me. He talked about the different outcomes, the diagnostic, and perhaps what I would need/don’t need. He m stayed in communication with me regarding updates on my car. He was very informative and so kind! I recommend getting him as one of your advisors when you visit the BMW dealership!

Ellen Laggui

★★★★★

8 months ago

Outstanding customer service ever had.Team Mini Cooper BMW Long Beach did everything possible to fix my mini cooper. They were dependable, competent and sincere mechanics. Shout out to Gilbert Lucero on his patience and who used to gave me continuous feedback and details about my car. 10/10 I would suggest !!!

yessica salcedo

★★★★★

a year ago

I had an exceptional experience at Long Beach BMW, thanks to the incredible service provided by Miguel Torres. From the moment I walked in, Miguel was welcoming, friendly, and genuinely eager to help. His professionalism and positive attitude made the entire process smooth and enjoyable. He took the time to answer all my questions and ensured I felt comfortable throughout my visit. The level of customer service he provided was outstanding, and I felt truly valued as a customer. I highly recommend Long Beach BMW, especially if you have the pleasure of working with Miguel—he really makes a difference! Thank you!

Vanessa Bomediano

★★★★★

6 months ago

I received a letter in the mail about a part that was recalled. I called Long Beach BMW and they were able to accommodate me the same day. Everyone was so friendly and helpful. They made additional recommendations but weren't pushy about it. I was updated by text, even receiving a detailed report and a video of my car (explaining what's still good, what was performed, and what services they recommend). They were able to take care of my primary concern and did so quickly. Shout out to May, Joe, & Renoir! Service was absolutely excellent. I will definitely be coming back for further services.

Grace Ortiz

★★★★★

3 months ago

My husband and I had an exceptional experience leasing a vehicle from BMW LB. While the plan was to window shop and explore options, it wasn’t something we expected to decide on so soon. We test drove the car and the outstanding service we received from Tim and Alex made the decision that much easier and sooner. They are extremely helpful, knowledgeable and made the entire process clear, efficient and fast. Kudos to Tim and Alex!!!!

Erika Ruiz

★★★★★

6 months ago

⭐️⭐️⭐️⭐️⭐️ I had such a wonderful experience at Long Beach BMW! From the moment I walked in, the entire team was welcoming and made me feel more like family than just another customer. Everyone was friendly, attentive, and genuinely cared about making the process smooth and stress-free. A special thank you to Bertha Duenas, who went above and beyond to make sure everything was taken care of. She was professional, kind, and really took the time to explain the services and ensure I felt comfortable with every step. Her attention to detail and warm personality truly stood out and made my visit exceptional. This wasn’t my first great experience either on a previous visit I had the pleasure of working with Josh Domondon, who was also fantastic. It really shows that the team here is consistently amazing. Thank you, Bertha and the entire Long Beach BMW team for making each visit such a positive experience!

Michael McKay

★☆☆☆☆

6 months ago

This is the 3rd time bringing in my wife’s X3 2020. For some type of electrical issue. Twice for the same issue and once for the back up camera not working properly. They have found what the issue is and the car is still under its 50k miles warranty but yet they have chosen not to complete the repair stating that BMW doesn’t want to fix something unless it’s is a permanent issue. Explain that to me. The issue continues to happen while fridge vehicle but you don’t want to cover and nor do you want to repair something unless it’s permanent. No the real issue is you are wanting to wait until we surpass the 50k miles warranty which will happen in under the next 300 miles. So you can the. Charge us for this issue that will then not be covered by the warranty even though it has been documented 3 times having this problems. My wife and I have had BMW vehicles for the last 12 years and after all of this we will not longer be loyal customers when you don’t value your warranty and customer satisfaction. What a shame for your company to treat people this way.

Jesus My King

★★★★★

11 months ago

Amazing Service at Long Beach BMW. Top notch honest mechanics who are ready to give you trustworthy feedback on your vehicle. We own 3 BMW’s and it feels like family here. I have truly enjoyed the service given and how thorough the multi inspection is. Awesome! I highly recommend to anyone. Great experience and will always come here before going elsewhere. Keep up the amazing customer service!

Cynthia Guerrero

★★★★★

2 months ago

From the moment we stepped into BMW last Saturday, we were greeted and helped by Adrian, who was personable, knowledgeable, and asked all the right questions. He offered a test drive, and without even realizing it, he brought out the exact car I would end up choosing—a black-on-black X6 M60. The drive was incredible. At the time, I was torn between the X6 and a Mercedes-Benz GLE, so I left to think it over. We scheduled another appointment for Wednesday to take a second look, and when I arrived, the car was already up front and ready for me to drive again. That level of attention really stood out. I also had the pleasure of meeting the GM, Tim, who was just as personable and welcoming, with a great sense of humor. After test driving the GLE, the choice was easy—I rushed straight back to BMW to get the keys to my car! The entire team walked us through the process clearly and honestly, with no pressure or surprises. They even followed up personally the next day to make sure everything went smoothly. I’m beyond happy with my purchase and even more impressed with the service. I 100000% recommend this dealership!