Malloy Ford of Charlottesville

Scott Smith

★★★★★

a month ago

Great pre-owned buying experience! We wanted to get out of our aging SUV. We test drove several pre-owned vehicles at Malloy Ford, and found just the right SUV for our needs at a price and mileage and condition that checked all the boxes. And got a good offer for our trade-in ... better than what other dealers offered. Sales manager and business office staff both good to work with. Recommended!

Cole Bradshaw

★★★★★

5 months ago

Everyone was extremely helpful. I would highly recommend Malloy Ford in Charlottesville to anyone looking for a new or used vehicle. All the staff was pleasant to work with and there was no pressure added. They allowed me to search for the vehicle I wanted as well as the desired options. A lot of dealership try to pressure you into a sale but not at this dealership. Staff from the top to the bottom ensured complete satisfaction. This is a five star dealership, extremely clean and everyone was welcoming. I also received follow up phone calls to ensure I was still happy with the purchase and asked how the truck was doing, all of which were positive. Great dealership to buy a vehicle from. The experience was so great, 2 weeks later, we went back and brought a Bronco. Again, the same great experience. So that tells me the customer service is not just a one off day, instead it's a full time culture at this dealership. Everyone strives for excellent service and total customer satisfaction.

Sian Williams

★☆☆☆☆

2 months ago

I paid $185 to have Malloy Ford troubleshoot my vehicle. I had to call the service manager for an update as one was not provided to me in a timely manner. Although a verbal explanation was given, there was no written information provided for future reference on the repairs needed. Simply telling me I need a transmission does not address any other performance issues. Once it was determined I needed a transmission, not other concern(s) was addressed.

Pat Mcvearry

★☆☆☆☆

2 months ago

This was the worst experience ever in purchasing a vehicle. If a zero rating I would have given it. Sales staff wasn't experienced, didn't have knowledge of specs, etc. When the vehicle was chosen omg the delivery was wow. The vehicle was very poorly detailed , the dealership it came from was all over key fobs, packet in glove box. A chip was found. Vehicle spent six days in shop due to check engine light. The staff doesn't communicate with each other. We purchased from Malloy Ford in Winchester in 2020 totally top notch. We expected the same. All I can say is buyer beware. Can not recommend this location at all. One positive note Dom in sales took over and was a definite 10!

AC

★★★★★

2 months ago

My wife and I worked with Dominique to buy a Bronco and he was absolutely fabulous. Not pushy at all and very knowledgeable. We were very impressed by his ability. Chris the manager was also a great help and worked very hard to keep our business while being rationale. I would highly recommend Malloy Ford and to work with Dominique.

Backyardbuilt81

★★★★★

Edited 3 weeks ago

Just bought a 25 super duty from Malloy, Dom, Steve and Audrey were great to deal with. I had a bad experience with another local ford dealership and left, didn’t experience any of that with Malloy. Thank you guys for the great customer service

Geoffrey Fox

★★★★★

a month ago

I recently purchased a truck from Malloy Charlottesville and the experience was great from start to finish. From placing my order a few months ago to the final delivery, everything went smoothly and exactly as expected. The sales team went above and beyond to make sure I got exactly what I wanted. I would highly recommend!

Jennifer Shifflett

★★★★★

5 months ago

My husband bought a truck and normally him and I hate the whole process. We were pleasantly surprised to find the process easy and straightforward. The salesgirl Lea did a wonderful job helping him. Audrey the business manager went above and beyond to get us the best rate,and explained everything without the normal sleezy Finance BS sales pitch. We will be coming back and would recommend this dealership to anyone!

Jim May

★★★★★

2 months ago

Malloy Ford service got my vehicle in for service during a busy holiday week when other dealerships were booked up. The service adviser kept me up to date on progress of repairs and complications that delayed completion time then were willing to keep the vehicle for over 2 more days until it was convenient to pick up after the holiday.

Greg Karabinus

★★★★★

3 months ago

Malloy Ford is a honest and professional dealership that exceeded my expectations,they helped me to diagnose and repair an extremely complicated electrical repair,I cannot say enough nice things about them.I am a Master ASE Certified Technician myself an even I was amazed at there knowledge from the Technician, Service Writer,and Service Manager,keep up the good work.

Benjamin Phillips

★☆☆☆☆

2 months ago

I will not buy another vehicle from Malloy. Last year i bought a Lighting and an Explorer there. Those transaction's went smoothly. I am not sure what has changed, but i wont be going back. It took 6 hours to make a cash purchase and i was very clear that i didnt like wasting my time.

Cory Trese

★★★★★

Edited 5 months ago

My experience with Malloy Ford was positive. I had maintenance done on my Ford truck and John Lucas in the service department was great to work with. Due to travel I was intentionally doing a maintenance early, but before knowing this John advised I could safely wait and do it later. Some businesses might just perform the service and collect the money, so in this case I appreciated the honest dealing from Mr. Lucas / Malloy Ford. And they completed the service quickly and left the truck clean. A+

Charity

★★★★★

2 months ago

I bought a used car from Malloy Charlottesville and I had a five star experience. Steve, the sales manager was a man of his word and worked very hard to get me the price and car I wanted. He made me feel like a valued customer! I recommend Malloy Charlottesville because I know from experience, you will feel satisfied with your purchase.

Adam Campbell

★★★★★

6 months ago

One of the easiest vehicle deals I’ve ever made. Audrey was great to work with remotely and provided a no nonsense negotiation. I had been chatting with a half dozen dealerships, and she was able to get where I wanted to be by the end of the day. When I arrived 2 days later, the vehicle and paperwork were ready to go so that I could sign and leave. I’ll also shout-out Debbie who was fantastic to email with and made sure my title and registration were squared away under some unusual circumstances. Would definitely work with them again!

Vadim Shun

★★★★★

2 months ago

I had a pleasant experience at this dealership shopping at the end of the year for new truck. Internet sales person was quick and responsive and worked to close the deal online on terms that would be acceptable to both. When we came in person there was minimum additional pressure and price was as agreed upon.

Brandy Bryant

★☆☆☆☆

4 months ago

The good: They will return your calls and/or text to get the sale (that’s about it). The bad: Long story short: They’re liars! When one of the managers say: “Ford is offering the Ford Power Promise…..Ford will supply the charging port, install and all we had to do was be home”. They should be required to honor what was promised. Long story: Stopped in in late August 2025 to look at the Ford F150 Lightning. A young salesman (Dom) came out to help along with a manager. Spoke to them for a bit regarding the truck, trade-in and financing. We were told by the manager that “Until the end of the year Ford is offering the Ford Power Promise…..“Ford would supply the charging port, install and all we had to do was be home”. We left without making the purchase. A few days later the Dom sent a text saying that the special financing would end in two days. We contacted two other dealers in Northern Virginia (let’s face it, Charlottesville vehicles are overpriced)! We were given out-the-door prices of over $3,000 less than Malloy. We sent the documents to Malloy, they honored the competitors pricing. All good so far. Purchased the truck….didn’t even test drive it. Probably one of the easiest sales, ever. Over a week passes and we ask about the charging station and installation. They had my email wrong to request the charging port. Got that corrected and received. Next Qmerit, their electrical install partner, sent us a quote for $1,185. Wait! What? We were told “all you have to do is be home”. We were then told by the manager, Shannon, that Malloy would reimburse the cost once the install was complete because Ford was telling them to sell the install at no cost. After install (which took over a month from purchase) trying to get someone to call or text is like hoping for a million dollars. I finally went into the dealership to ask about the refund. Shannon was no longer there (of course) and well, the other Malloy manager, Joe, basically said sorry about your bad luck. Well, Joe, bad word of mouth will cost Malloy a lot more than $1,185. All in all, it’s not about the money….it’s about the principal, being lied to and ignored. They are the WORST at calling people back. Consumers, do yourself a favor, shop outside of Charlottesville and as far away from Malloy as possible.

katie kimble

★★★★★

11 months ago

We came to Malloy after having no luck finding what we were looking for at local Ford dealerships. Malloy is an hour away from us, so we looked at their inventory online, saw something we were interested in, went to check it out and drove away 2 hrs later. The team at Malloy made things easy, fast, and seamless! Will definitely come back in the future! Thanks Malloy!