Mark Douglas Motorworks

Peter

★★★★★

2 years ago

Very professional atmosphere, responsive letting me know exactly how the process is going with the car, great experience. Mark seemed very trustworthy, and I was algo glad they got my car completed in a day. Quick quality work.

Lori McGuire

★★★★★

6 years ago

I’ve had two Maseratis serviced with Mark and Sean for almost 15 years. I have never questioned their integrity and knowledge of exotic cars. Mark has always been extremely honest, and he has even talked me out of buying new parts when he can get me a refurbished part for 1/4th the cost. He really cares about his customers! Mark’s brother, John, is also extremely helpful running the front office. I have no problem HIGHLY RECOMMENDING this company!

Andres Roldan

★★★★★

a year ago

This shop has been taking care of my Maserati Quattroporte for the last few years. Their hands on expertise and attention to detail are top notch and the personalized service I always receive is hard to find these days. I’ve been to other shops, including the now closed Maserati service center in Newport Beach for brakes and service maintenance, and this place beats them in every aspect. Consistency is so important to me and they always deliver great workmanship on my car with a quick turnaround and very fair pricing. I'm always impressed by how spotless the shop is and all the high-end cars they work on. If you want your car in great hands, I can't recommend these guys enough.

Firey Kali

★★★★★

a year ago

I have been meaning to write this for a while now, decided to do it before the end of the year. I have been coming here for about 2 years, with my 2021 Maserati Quattroporte. I appreciate the time and quality work that i get every time i bring my car into this shop. The guys here are phenomenal, I just can't say enough. Its hard to find someone that has quality service, fair prices and constantly exceeds expectations. I highly recommend them.

raymond irmer

★★★★★

Edited 6 years ago

I have been a loyal customer for the past 1.5 years of owning and servicing my 2006 Maserati GranSport with MDM, I visit them from Culver City. Every time she has visited MDM, they provide me with a comprehensive overview, recommendation and anticipated cost of the repairs. They go the extra mile to locate the most cost effective parts, and during her stay, they will call and provide me with a status update, and a follow-up call after I have collected her. They keep our Italian exotics healthy, happy and running...

Amir

★☆☆☆☆

a year ago

Do not take your car here!!! This is not the same original business with all the good reviews. I had two friends who highly recommended them so I trusted this business to do a common repair on my Ferrari. What was that a mistake! This business was sold by Mark Douglas apparently the month before I took my car there. And did not find that out until halfway through this headache process. The owner, Mike is somebody who has absolutely no ability or skill to run a Ferrari service. My service took over six weeks total, four weeks for them just waiting to get a part that Ferrari N.A. has in stock and told me they could receive in 5 days or less. Once they had the part it took them an additional two weeks just to get them installed. The entire time I was never called or emailed with an update. Not once! I had to call myself every week just to see what was happening and every time I called Mike would answer the phone and give me a terrible attitude just because I wanted an update. At one point I had to drive down there because they claimed their phone service was down for 3 days. He played it off like I'm annoying him just to get an update on my car sitting in their shop. On top of that when they claimed it was finally done, I go to pick it up and the car is shooting out an insane amount of smoke to the point where it looks like it was on fire. Turns out they completely overfilled the oil. They said it's no big deal and happens all the time. I've never seen such a thing. It took them, three more days to drain the oil. Oil was in the air filters all the sensors my exhaust system and covered the entire carbon fiber engine bay They clearly do not know what they're doing and are just winging things as they go along. They even lied to me and told me they were working on my car to get it done the following night so I drove by the shop and it was completely closed. I am only writing this review to warn others not to trust them with your expensive car. When I finally picked up my car and confronted Mike about all the headache and trouble all he said "well it's fixed now". No apologies or even explanations for their incompetence. Definitely not the kind of customer service you would expect trusting someone with your Ferrari. Attached photos show they put the car back together with screws missing and a week later still draining oil from below.

Rick G

★★★★★

6 years ago

A Great Experience! I needed service for my Maserati and Mark and his team were great! Cool guys with swift outstanding service at a very fair price! I would highly recommend working with them. I’ll certainly be back! Rick Newport Beach, CA

Jeevani Tomassetti

★★★★★

11 years ago

Got my BMW M3's brakes replaced here last week and was very satisfied with Mark's work. He takes his time to do things correctly and doesn't charge you an arm and a leg like other places. I was initially told about this place from a coworker and he had raved about how he had the best mechanic. I had to give this place a try to see if it was worth all the talk and I am happy to say it is. I plan on making Mark my regular mechanic because he does great work and has excellent prices.

Brent Griggs

★★★★★

6 years ago

Took my a Maserati to Mark Douglas for brakes. They saved me a significant amount of money over what the dealer would charge by preserving the rotors on the rear wheels, which were still in good shape. Easy drop off in the morning and back by 4:00 pm. I use them for most of my Maserati maintenance. Very reliable and easy to do business with.

Konnor T.

★★★★★

6 years ago

Mark and the team are absolutely great. Always professional, friendly, and courteous. They get the job done right every time and at a fair price. Wouldn't trust my Maserati with anyone else. Highly recommend.

Al Pavlish

★★★★★

6 years ago

Wouldn't take my Ferrari anywhere else. Mark the owner is extremely professional and truly cares about providing service that's second to none. They treat your exotic just like it's their own. Their office manager John or the technician who is working on your car will keep you up to date on the progress of the work that they are doing for you. I really appreciate that personal care in that you are not just a number. A few years ago on my very first experience I needed two additional keys for a 360. MDM was literally half the cost of the Ferrari Newport Beach Ferrari dealer and that was my first introduction to MDM. I have used them ever since. Very "first class" operation at a reasonable cost. I'd rate Mark and his team 5 star in all categories - you won't be disappointed with them.

Peggy O'Neill

★★★★★

Edited 4 years ago

These guys are great, very professional and very helpful. They were clear in explaining their findings and discussed the options. They were much more specific and willing to discuss options, what needed to be done now and what could wait. I was much happier with them than with the BMW dealership which was more expensive with poorer customer service. I definitely will continue to use Mark Douglas Mortorworks for my BMW service and repairs.

Brandon K

★★★★★

4 years ago

Mark has been with me on my journey of F355 ownership from almost day one. Whether it was a complete engine rebuild which was completed last week, or replacing broke. interior parts, MDM is my go-to place for any of my needs. His professionalism, accessibility, and honesty will keep me coming back for many years to come. If you’re looking for an honest, reliable, and fair Ferrari mechanic, Mark is your guy.

Jenny T.

★★★★★

7 years ago

Find decent honest mechanics can be very stressful. Thanks to Yelp, I read the reviews from Yelp. Find Mark Douglas, I used Yelp to communicate with Mark before I schedule an appointment. My car is MB C 300,.2010, needs service B, Mark email me with exactly what he's going to do for that service. Estimated price and wait time. They finished my car within the wait time range, 2 hours. They didn't try to up sell services, they diagnosed one major problem which cost by my previous repair shop. Overall, trustworthy, honest mechanics. I have recommend them to my friends who needs car services, and will continue do so.

mike s

★★★★★

Edited 6 years ago

Mike is very professional and prompt. The staff is very nice and their rates for service are very fair specially for high end exotic cars. They are fast and fair. No headaches. Highly recommend. Just had my lambo serviced again. Great service again and very reasonable in terms of price. I tell all my friends with exotic cars to go there. 👍🏻

Bill McCaffrey

★★★★★

7 years ago

We have found Mark, Mike and the Mark Douglas team go above and beyond to do fantastic work while providing you with an honest assessment of your vehicle. We have had nothing but positive experiences with them and would recommend them to anybody looking for fantastic, fairly priced and most importantly, honest, work. We won't take our BMW anywhere else.

Joe Cino

★★★★★

4 years ago

Exceptional customer service and extremely knowledgeable techs. Brought my Maserati all the way from Palm Springs to use these guys and will surely use them again when necessary. Top of the food chain mechanics, with reasonable pricing for the vast amount of knowledge and willingness to go the extra mile.