Meineke Car Care Center

Rveer

★★★★☆

7 months ago

First time. Glad I went. Excellent service, and probably the best overall inspection of a vehicle that I have seen. And because of that, found a small oil leak which otherwise left un notice. The prices are a bit high for some of the service packages. You get what you pay for. We will be back.

Owen Andrew

★★☆☆☆

3 months ago

I’m sure the mechanics are fine at their job but trying to charge somebody 1200 dollars for spark plugs and another 1200 to plug a leaky fuel line is absolutely ridiculous if you don’t mind spending 2400 dollars on bs you can do urself go ahead but I don’t know what they expect from the average joe in this economy

SUNDAY DONEZ

★☆☆☆☆

a month ago

I've had high hopes for this shop but NOPE!! TOOK CAR FOR COOLENT LEAK THEY TOLD ME IT WOULD TAKE 5 HOURS GAVE ME A LIST OF THINGS WRONG BUT DECLINED JUST WANTED THE LEAK TO STOP THERE WAS NOTHING ELSE LEAKING... NEXT THING I KNOW 10 DAYS LATER!!!! AFTER THEM TELLING ME EVERYDAY IT WILL BE DONE TOMORROW... NEVER CALLED TO GIVE UPDATES I WAS SO PISSED HAD TO MISS DOC APTS !!... BUT FINALLY GET MY CAR BACK AND THE NEXT DAY THERES OIL LEAKING ON MY DRIVEWAY... IM SO MAD AT THIS POINT SINCE MY CAR DURANGO HAS NEVER LEAKED OIL.. TAKE IT BACK TO SHOP THEY TRY TO BLAME ME THAT ITS MY FAULT AND SAY ITS ANOTHET 1300 TO FIX THE CAR.. AT THIS POINT IM SO MUCH MORE PISSED OFF TOLD THE MANAGER JOHNATHAN HE LOOKED AND SAID THERE WASNT A LEAK IN THE FIRST REPORTS N NOW THERE IS THAT ITS BECAUSE THE WORK THEY DID AND IT CAUSED THAT PART TO LEAK ..... IM SO PISSED NOW I CANT AFFORED TO PAY ANOTER 1300 TO FIX A LEAK... ITS REALLY NOT EVEN A LEAK NOW SINCE IT HAS DRAINED ALL THE OIL OUT OF MY CAR!!! MY NEXT STEP IS GOING TO CORPORATE I CANT WITH HOW THIS SHOP IS TREATING ME AND NOT FIXING MY CAR THE RIGHT WAY.... NOW I HAVE TO FIND A NEW SHOP. .... DONT EVER GO HERE UNLESS YOU WANT TO GET SCREWED OVER ONE WAY

Deanne M

★★★★★

4 months ago

Trayvon was very helpful and made sure I understood everything that was explained to me. He went above and beyond, which made my experience less stressful. Thank you!

Tracy Stevens

★★★★★

10 months ago

Top notch experience. I was in a bad state when arriving. Richard, the manager got my car in right away. He was friendly and professional. The estimate was very fair and the inspection was thorough. I appreciated the pictures and absence of pressure for additional repairs. The mechanic, Z, was extremely competent and informative (also very friendly and professional). Big thanks to them!

Meva Berio

★★★★★

4 months ago

Drop by without an appointment because my engine lights came on they not only fix it the same day, but their prices were way lower than the dealer. Will be taken my car here from now on great work thank you

James House

★★★★★

5 months ago

Meineke did an excellent job replacing the motor to my window on my Ram truck door. I highly recommend Meineke. When you get there you will be greeted by Mr. Travon. He will do everything he can to help you.

Fidel Correa

★★★★★

2 months ago

Jonathan was extremely helpful and transparent with services provided+pricing. Very easy to communicate with and overall satisfied with the service. would recommend.

Latasha Phillips

★★★★★

4 months ago

Trevon is such a sweet helpful person he makes you feel as if I’ve known him for years he tells you what you need and he’s very honest l. This is my second time here my car is running great! I will continue to bring my cars here!!

Ted Borja

★★★★☆

4 months ago

Staff was great. Knowledgeable. Helpful. Did a great job on my brakes. Need your car serviced. Come to the Ann and Simmons location. Highly recommend 👌. Thanks Treyvon and Zee.

Carlos Vazquez

★★★★★

2 months ago

Treyvon and his team brought my car back from the trenches! Took my car in for what I thought would be a multi week job but to my surprise got it back way sooner than I expected. Treyvon was very communicative and made sure I got the best service and only the service I needed. Can’t thank that man and his team, rest assured that Treyvon and his team will take care of you!

Joseph Alvey

★★★★★

2 months ago

I had an excellent experience at the Meineke on 3255 Ann Road, North Las Vegas. The service rep was courteous and gave options on what repairs were needed. I did not feel like I was being upsold, rather they were focused on the issue at hand.

Brittney Haviland

★☆☆☆☆

4 months ago

This was the worst experience I have ever had. If I was able to give negative stars, I would. Went in for breaks, rotors and rear shocks. Dropped my car off at 7am. Was told by the service advisor it would be done around 9am. Noon rolled around and I had still not heard anything. Had to call for an update and was told that the tech had broke a tool but would be done within the next half an hour. Waited an hour and half to be safe and went to go see if it was ready. When I arrived my car was still on the lift and not done at 1.45pm. I was then told that they received the wrong parts and it would be another 45 minutes max. So I asked if they were going to call me when it was done. 4.15pm and I FINALLY received a call saying they were test driving my car and it would be ready to pick up in about 15 minutes. Went up at 4.45pm to pick up my car and it was still in the bay with the hood up. 20 minutes later, they finally back my car out of the bay. Went forward and reversed a little bit outside and were checking things still. They checked something under the car and told me I was good to go. I wish that the time and lack of communication was the worst part of my experience. Once my daughter and I got in my car and put it in drive, the manager hollered for me to wait. He got under my car and did something again. Then the mechanic came out with a tool and went back under the car again. A couple minutes later, they informed me they had to pull the car back in to the bay. They then proceeded to pull it back in and put it back on the lift. Turns out the tech did not tighten the shocks all of the way. They tightened everything and said I was good to go. The service advisor then came out and handed me a business card with a 50% off my next service with them for the inconvenience. I told him that I would not be coming back. That I did not trust the work they did as they released my car to me with loose rear shocks that they just replaced. I felt so unsure of the work they did, I drove over to Sun Auto and asked them to go through and check to make sure everything was safe. Sun Auto was amazing! They pulled my car in immediately to double check everything. Thank goodness I did, because they found that rear shocks were still loose. Meineke failed in a couple different aspects. If they had communicated earlier in the day that it was going to take longer than expected, that would have been fine. Communicate if there are issues. Dont just let it go and hope for the best. Just communicate. However, I will not be returning there for service due to them releasing the car to me and then stopping me to pull it back in and tighten the shocks. Which ended up still not being tight. Meineke is welcome to contact me for further information.

Jennifer Robinson

★★★★★

2 months ago

Taking my car to the shop is my biggest source of anxiety but here it’s Painless process every time I have brought my car in. They have done oil changes, fixed emission leak, and fixed a crappy brake job I had done at a different shop. They are nice, professional and provide you pics of the issue along with written estimates. I recommend this shop!

Anaya

★★★★★

3 months ago

Took my car in for an inspection regarding an issue I had. The gentleman at the counter was amazing, great customer service. I received my follow up information, service needed, prices, reasons, and call back when needed. I always go here, they are able to answer my questions and share advice (shoutout trey/something T)

Victoria Medrano

★★★★★

2 months ago

I was able to make my appointment online which I always prefer. The price of my oil change was a little more than I expected but they do a whole inspection on your vehicle for any issues or things that can become an issue. My oil change was taken care of promptly. The front desk associate was pleasant and informative, especially about the rewards program which can get you free services the more you spend. Would come back again if I can afford it. Might just have to learn how to change my oil with this economy.

Zacoya Pabon

★★★★★

a month ago

While I was at Meineke to get my oil change and get my check engine light diagnostic, I was provided with good customer service. Jonathan worked up front while I was there, and he answered all my questions about the check engine light and the process for the diagnostic and potential repair. He also provided me with a quote for suggested repairs in case I wished to get anything else done at a later date. Hansen was also able to fix everything on my car after the diagnostic showed what the problem was, and even with the oil change, the diagnostic, and fixing my car, I was in and out in a much shorter time than I anticipated. It left me extra time to get ready to go out too so I can definitely say it was a good experience.