Meineke Car Care Center

Diane locklear

★☆☆☆☆

2 months ago

BE AWARE **** DO NOT USE THIS AUTO SHOP ****** HORRIBLE experience! Worst 5... yes 5 weeks of my life and my car is now in worse condition than when I took it to Meineke on Herlong in Rock Hill SC on Dec 6 2025. They do not know what they are doing and after spending $1500 the past few months there i had to have my car towed to another mechanic which I am waiting to hear from. Lack of communication, broken expectations.. was told several times that "we guarantee" THIS time it will be fixed. I was able to drive my vehicle there for service and had to have it towed from there for repair. I only gave one star to write the review. I do not trust Meineke and will NEVER go back. Once I figure out what they have done to my vehicle I will take further action. BEWARE. DO NOT USE THIS AUTOMOTIVE REPAIR COMPANY!

Nazario

★★☆☆☆

3 months ago

2 stars because they worked with me on the pricing, but a service that they said was going to take 2 hours max, took over 5 and not once I got update. Every time I asked they said “yeah we are about done”. Got home, and next day I got a message on my car saying there was something wrong with the transmission and I couldn’t even drive it. Had to get it towed to the dealership where I bought car originally. They also charged me for tire rotation which they never did.

Christa “Ilsa's Adventures” Westall

★★★★★

4 months ago

I have been looking for a reliable place for car service & thought I’d try a Groupon. It was a reduced price for an oil change and tire rotation, but the service was stellar! As the first one of the day, I expected to be greeted by someone somewhat sleepy, like myself, but Tony (Sergio?) was wide awake, smiling and had even mopped the floors which was so refreshing. My stay ended up to be a few hours because of the need for brake work, Tony was smiling and helpful the whole time. Every once in a while you run across a person with heartfelt home values. I believe Tony to be a man like this! Growing up, my Dad had a dealership. He saw people of value and invested in their futures. His is now 88 years old & those still in the area keep in touch with him. I believe that Tony, (Sergio?) would’ve been one of those people. Because of the great care given, between all the employees at this location, I think I have finally found a car care home. I hope with their help, my car will reach 300k miles! Thank you all!

Qonesha Holman

★★★★★

4 months ago

I came to Meineke for a quick oil change and they did a great job. The service was fast, friendly, and straightforward. My car was in and out with no hassle, and everything was done professionally. I appreciate the good service and will be returning!

bonnie stanton

★☆☆☆☆

3 months ago

Terrible service. Said I had no coolant but I had an oil leak. Had them flush and put in new coolant. Only to have a coolant leak a few weeks later which cost $1100 to repair. Went back to see if they would do anything but was told there is a new manager and they could not do anything. Also told I had a stripped oil plug when they changed the oil I thought they had fixed it but they did not. When I told him the other mechanic said the plug was not tight and was leaking he said yes you’ll continue to have that problem you need a new oil pan! REALLY? Nothing was said about that when you did my oil change! DO NOT USE THEM!

Julie Smith

★★☆☆☆

5 months ago

I went in just to get an oil change and I was there for an hour before they came out and gave me a whole list of things that I needed to get done on my car. They hadn’t even done the oil change yet I had just come in there for an oil change and mentioned that my low tire pressure light was on when they gave me the list of things that needed to be repaired, they said I needed another tire pressure sensor, but I had already gotten that done four months before that so I took my car to discount tire where I had the tire pressure sensors put on and they said they were fine but my driver side rear tire was 10 pounds under so they fixed it I will not be returning to that store. I felt like the next thing they were gonna do is try to sell me a timeshare. I don’t go in to get my oil changed to try to get talked into getting a bunch of repairs that don’t necessarily need to be done. They also told me I needed a new air filter and that had just been done two months earlier, I will not be going back.

D Smith

★★★★☆

4 months ago

The service was great as well as the pricing. They go above and beyond and dont randomly do services that werent asked and charge you like some other business' I would have left 5 stars but had to wait almost 3 hours for an oil change even with an appointment.

Kendra Feaster Al-Qa'Sim

★★★★★

2 months ago

Good customer service. 'pleased with the work. Wait time was a little long. Arrived at opening and was a few customers ahead of me. I assume that they are just in high demand because of quality, reasonable work. I highly recommend this business.

Amundsen Scott

★★★☆☆

4 months ago

Oil change and tire rotation, Had an appointment at 11am and got out of there at 245 pm. Guys were friendly and helpful, but extremely short staffed. I did not have a problem with the quality of the work, but I could not drop it off and get a ride to work. So I was stuck there all day. Tony, the manager, did follow-up and apologized for the lack of staff. They are trying to get it right here.

Kimberly Henson

★★★★★

5 months ago

Stopped in for oil change thinking it was like a take 5. Must have been meant to be. Got my oil changed, transmission, coolant and brake fluid dropped and changed and my tires rotated. The fluids were totally black and one was stinky . Robert was super nice. He pulled my service report. I thought I had all that done not long ago but it was actually 2015 except oil changes. When I left my car felt like it was a new driving car! So glad I stopped in! 😊

Ken Biltcliffe

★☆☆☆☆

5 months ago

Took my company vehicle in for a battery and oil change with an appointment at 830. Was there until 1230. Saw the tech leave in the vehicle at 1155 and not come back until 1225. I said something about 1215 and they said he was out for a test drive. The front desk guy left front desk and went and made a call. Tech came back shortly after. They rotated the tires and put new windshield wipers on the vehicle. I left and the next day I went to wash the windshield and guess what, no windshield wipers fluid. Bill was 850+ and they can’t even fill the washer fluid. Pretty sure the tech took my vehicle to get lunch I called and left a message for the manager to call me and guess what. No call so here I am

James

★☆☆☆☆

2 months ago

This is my third time visiting this location and has to be the worst service I've ever gotten. They were supposed to use semi synthetic oil they used full synth they were supposed to do a tire rotation that was not completed and it took from 12:00 to 3:30 just to do an oil change I don't think I'll be going back very dissatisfied.

Bob Kneeland

★★★★☆

Edited 2 months ago

Excellent people working there! Prices high.Need to prioritize customers with appt and wait over drop offs. Need to also take customers waiting in priority based on appt times and service needed. 2 hours for oil change and tire rotation a bit long.

Kelly Stajin

★★★★★

3 weeks ago

I had a great experience at this store. The staff was very knowledgeable and very friendly and really tried to help in any way that they can.

Jueneville Dean

★★★★★

7 months ago

I called in advance to see if I needed to make an appointment and Robert answered. He was so polite and calm…. When I arrived it was busy and he was still polite, calm and patient. The service was exceptional, thank you Robert for your customer SERVICE. Godspeed ✨

Janiya Robertson

★★★★★

5 months ago

First time experience went very well, communication was amazing, & Tony did a great job explaining everything to me and held good conversations while I sat and wait!

Councilman Roddey

★★★★☆

7 months ago

Was a little skeptical of letting them work on my 2018 Volvo XC90 but turns out oil change was completed Tire Rotation was done and Tune UP went well. Car rides like it's brand new! Very convenient and prices were very affordable! Will do business with them again! Robert the manager was awesome in resolving minor issues we had.