About Business
Mercedes-Benz of North Scottsdale Service and Parts is a highly-reputable Car Repair service provider based in Phoenix, AZ. Mercedes-Benz of North Scottsdale Service and Parts covers all facets of the Car Repair industry, with a focus on Car repair and maintenance service, Auto parts store, Auto radiator repair service. With over 1289 reviews and an average rating of 4.9/5, Mercedes-Benz of North Scottsdale Service and Parts is a trusted name in the industry. Their presence in Phoenix, AZ ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Nicole Tudisco
★★★★★
3 months ago
My husband and I drove an hour and a half from the Sedona area just to bring my car to the North Scottsdale Mercedes-Benz dealership, and it was absolutely worth it. This was our first time there, and the experience was exceptional from start to finish. They truly utilize technology to keep you informed every step of the way, and I loved the detailed inspection video the technician sent—such a professional touch. Our service advisor, Mike, went above and beyond to make sure we were taken care of and worked hard to get us out the same day so we wouldn’t have to make another long trip. We really appreciated that effort. The service, communication, and overall attention to detail were top notch. A true class act and such a refreshing difference compared to the dealership closer to us. Highly recommend!
Kimberly aguilar
★★★★★
2 months ago
Truly enjoyed how helpful the team at north Scottsdale was. They took great care of me and even sent video of my inspection! They didn’t hesitate to communicate with me since I left my car for a few days and had an amazing rental. Stephanie was great and got back to me when needed a few things left in my car as well… they took care of things that should’ve been taken care of at Mercedes of Gilbert.
Christopher Harris
★★★★★
5 months ago
Andy and his team did a great job diagnosing my issues and had great advice for moving forward. Inspection and small fixes appreciated!!
Justis Leon
★★★★★
4 months ago
I’ve been working with Ryan Raymond as my service advisor, and he’s been nothing short of amazing. He always takes great care of me, moves with a real sense of urgency, and clearly knows his stuff. Ryan is professional, knowledgeable, and makes every visit smooth and stress-free. It’s rare to find someone who truly goes above and beyond for their customers—highly recommend asking for him if you want top-tier service!
Stewart Morick
★★★★★
4 months ago
Aurel Bobesku was the best service advisor we have had in a very long time. He was thorough and explained everything in detail about our Service A and recall install. He provided us with a high level of comfort that every tress performed correctly. We look forward to our next service call with Aurel. Thank you Aurel.
Sadie Salas
★★★★★
3 months ago
Stephanie was great! But I also have to mention Jaime from the service team. While I was waiting for my car, he came over, showed me where the hot chocolate machine was, and was honestly the sweetest guy. I had no idea they even offered hot chocolate and coffee there! He completely made my morning — and he has the best 😃
Jennifer Freiland
★★★★★
2 months ago
Purchased new G63 and a couple weeks after receiving the main screen went out. I could not see speeds traveling etc. Got me in right away and placed me in a loaner vehicle. Reset and checked everything and had me back in my vehicle 2 days later. Thank you for the quick service!
Janie Oakley
★★★★
☆
2 months ago
This was the first time I received videos. This was helpful. However, the current process of sending repair estimates for approval without dialog misses the mark. I declined the repairs and upon arrival asked to speak with the person assigned to me for more detailed understanding of the severity of the suggested repairs, the potential illlacr of delaying them, etc. The rep was very helpful in this regard.
C Z
★★★★★
2 months ago
Great experience getting scheduled maintenance (A) completed and correcting an issue with the Active Emergency Stop Assist. The technician identified a code set and the correct software update for the issue. All staff I interacted with were courteous and professional.
Tiffany P
★★★★★
5 months ago
Brought our car in for a check engine light. Stephanie Lewis is our service advisor and kept us updated on the process the entire time. She was very helpful and professional. She gave us a loaner to use while we waited for our car to be finished. She also had our car washed and ready for us to pick up. 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Julie B-H
★★★★★
5 months ago
I just had my Mercedes in for its 10,000-mile service, and the entire experience was excellent. The service team was professional, friendly, and very helpful from start to finish. I really appreciated that they arranged a personal Uber ride home for me and even washed my car before returning it. Great customer care all around — thank you!
H Hong
★
☆☆☆☆
6 months ago
I went in for a maintenance service and after they finished with my car, regrettably they neglected to put 3 bolts back on my underbody guard. I discovered this a few days later when it was dragging beneath the car. I went back to Benz and they apologized BUT the damage was already done. HOW CAN THEY FORGET TO PUT BOLTS BACK IN?!?!?
James Friend
★★★★★
4 months ago
Service representative Ryan Raymond is awesome. He keeps in great contact and always comes through. I know that Mercedes service is expensive and required, but the Service Tech always sends a video with everything that they’ve checked so I guess it is worth it.
Amber Vance
★★★★★
2 months ago
My service experience here was wonderful. They communicated through every step. They resolved the issue I came in for, and everyone there was friendly and great to work with. I would absolutely recommend !
V Walker
★★★★★
5 months ago
Mark Dornik is a phenomenal service manager. I had a software update that was not uploading, and while he was hoping to be able to have it fixed in the drive and send me on my way, it required an overnight, which he did his best to mitigate.
William Kearney
★★★★★
3 weeks ago
My GLC300 was given A3 service. Aurel, my dealership maintenance coordinator provided excellent guidance for the service and ensured my car was well taken care of. Thank you, Aurel.
Gayla Donnelly
★★★★★
4 months ago
The 5 stars go to my service advisor Aurel. He is the best. I trust his judgment about all repairs that need to be made. I always feel well taken care of.
jim powell
★★★★★
3 months ago
Frank was a very capable advisor. Check-in was easy (busy) and service was excellent. Really appreciated the video inspection.
Karen Jones
★★★★★
Edited 3 weeks ago
Aurel is an excellent service Manager. He kept me informed and provided input on other matters that were coming due like my tires. I had them do that so I was safe on the road. Thank you Aurel
Ms. S. Beydoun
★★★★★
2 months ago
Adam was very thorough and followed up with me with updates on the status of parts/svc. Thank you for a smooth, quick fix to my small issue!
