Google Reviews
Jen
★★★★★
Edited a month ago
I bought a pre-owned vehicle here and couldn't have asked for better service! Nicolete and Gene were amazing to work with throughout the whole process. They made everything smooth and made sure I knew that I could communicate with them at any time about any questions I had. They really worked hard to get me a great deal and I couldn't be happier! I highly recommend working with either one of them. Thank you both so much!
Joel Craddock
★★★★★
2 months ago
I would never have thought I would be giving a five-star review to the service department at a dealership, but I'm happy to do so for this one. The short version is...I recently took my E450 coupe in for an A/C issue and it took about two weeks for them to diagnose and repair the issue. The car is under factory warranty, the needed repairs were made, and I was provided a nice loaner while mine was in the shop. After picking up my car, I received a survey from MBSD. I gave them an average rating for my experience based the unexpected length of time it took and lack of timely updates. The following day, I received a call from Elvira Michel regarding my survey. We had a great conversation. I explained that I wasn't upset, just wanted to give honest feedback related to this particular visit. I had purchased the car there and had a great experience with the dealership then. She explained that there was a major shortage of technicians during that time, apologized for lack of updates, explained what she has done to correct it going forward, covered the $19.95 service fee for the loaner, and even sent me an Amazon gift certificate. In this day and age, I feel that customer service is a thing of the past. Well, that is definitely not the case at MB San Diego. I wasn't an upset customer, just gave some honest feedback which was clearly taken very seriously. They are absolutely deserving of this five-star review.
Renee Marie
★★★★★
a month ago
My husband has been coming to this particular location to buy his Mercedes for close to 20 years. He bought me a new car for Christmas but I was in an accident and it was totaled by the insurance company. This time I wanted the car of my dreams. My husband called Frank Daymia who is his go to guy at Mercedes and they had it in stock. When I tell you that he is so incredibly kind and knowledgeable that is an understatement. He made the process really easy. He is so incredibly professional but is still very warm and welcoming. He went through everything that I needed to know about my new car. He had it washed with a bow on it. We will never go anywhere else for our Mercedes. We will also only go to Frank as he is so amazing and goes above and beyond for his clients. I would recommend Mercedes to anyone who wants a luxury car and I would definitely recommend Frank because he is the absolute best!!
Donna O
★★★★★
a month ago
My daughter recently purchased her first car, and we truly couldn’t have asked for a better experience. Working with Nicolette Paiva was exceptional from beginning to end. From the moment we walked in, she made us feel genuinely welcomed and completely at ease. She was knowledgeable, patient, and highly professional throughout the entire process. Nicolette took the time to answer every question thoroughly, explain all the features in detail, and most importantly, ensure my daughter felt confident and comfortable with her decision. At no point did we feel rushed or pressured — instead, she made this important milestone feel exciting and meaningful. The entire experience was smooth, transparent, and stress-free. We are incredibly grateful for her guidance and support, and I wholeheartedly recommend Nicolette to anyone looking to purchase a vehicle. She truly cares about her clients and goes above and beyond to create an outstanding car-buying experience.
Simonne Paumard
★★★★★
3 weeks ago
From the moment I walked into Mercedes-Benz, the experience was exactly what one would expect from a world-class luxury brand. My sales representative, Ryan, embodied the level of excellence, refinement, and professionalism that defines Mercedes. Attentive without being intrusive, knowledgeable without being pushy, and truly committed to delivering a seamless, high-end experience from beginning to end. Every detail was handled with care. The process felt elevated, respectful, and perfectly aligned with the prestige of the brand. This wasn’t just a transaction — it was an experience. Luxury is not only about the vehicle; it’s about how you are treated. And in this case, it was exceptional. I can only highly recommend.
Harvey J. Copeland
★★★★★
a month ago
I have been purchasing Mercedes Benz through Mercedes Benz of San Diego for more than 20 years and I have one salesman that my wife and I are superbly taken care of personally during each visit and that is Mr. Frank Daymia! Frank is truly personable and accommodating while ensuring that you select the vehicle of your DREAM and he takes the time to cover all aspects of your desired new vehicle to ensure that you are comfortable prior to purchasing the Mercedes Benz. Frank is totally customer service oriented and a technical expert! He is technically sound and very knowledgeable about all Mercedes Benz that you desire to test drive and/or answer ANY questions regarding ALL available new vehicles at Mercedes Benz! I or my wife could not purchase a new Mercedes Benz as we often do without Franks insight. His professional expertise is the reason that I continue to visit and purchase Mercedes Benz! Frank should be selected and promoted into Management...he is an exceptional skilled and knowledgeable people person, he makes you feel comfortable as he explains all details regarding any Mercedes Benz available on the lot. A true Superstar that I believe should be the FIRST choice in the next upcoming managerial position!!
Evelyn Paz
★★★★★
a month ago
Our son purchased his first car today from Mercedes Benz SD. We had a wonderful experience from start to finish. Joe Jimenez was our sales rep and he took great care of us. Joe was very honest and super helpful my son felt very relaxed and happy with all of his advice and suggestions. His colleague Grace was very nice and also extremely helpful with helping explain how warranties work to our son. I would recommend this dealer to all of my family and friends. Ask for Joe he will take great care of you and get you exactly what you're shopping for. We are extremely happy with our purchase. P.S. try a latte from the awesome expresso machine in the lounge, super delicious 🤗
Cassidy Mahvi
★★★★★
a month ago
Danial B was the best help I’ve ever received when trying to purchase a new car. He made the whole process so easy and was more than willing to accommodate my needs. I’ve never felt so comfortable buying a vehicle, so thank you Danial! Also, Grace A was such a pleasant help in finalizing the financial aspect of everything and was so sweet. Thank you both for your incredible help and for taking the time to find what works best for me!
Lyn
★★★★★
3 months ago
Great experience at this location. I worked with Nicolae McIntosh, and he was not only a kind salesman but also provided exceptional service. Initially, I didn’t have anyone to drive the car back with me to LA, and Nicolae even offered to help, which was such a thoughtful gesture. I ended up having my father come with me, but I truly appreciated the offer. He made the entire process smooth and stress free, and I would highly recommend working with him. Also, shoutout to Grace in the finance department . She was incredibly sweet, honest, and took the time to thoroughly explain everything. I will definitely be returning to this location in the future and recommending to others.
Douglas Constantiner
★★★★★
a month ago
Just bought a car from them and I couldn’t be happier because of the service and hospitality. Obviously the car is fantastic, but Kennedy went above and beyond with his help and knowledge. Everything was streamlined and easy. I’ve been buying cars for years and nothing I’ve ever experienced was like this. Kudos to Kennedy and crew.
Charles Steidtmann
★★★★★
3 months ago
I found a car online Saturday night and emailed early the next morning to see if I could test drive it within a few hours. When I arrived the vehicle was curbside and I was able to take it out for a spin. Nick Lehman helped me with the purchase. He was personable, funny, knowledgeable and very easy going. I also worked with Carla in the finance office and she was great, too! The entire process was 2 1/2 hours, start to finish. Awesome service!
Kyle Stephens
★
☆☆☆☆
a month ago
What a disappointing dealership!!! Coming from a world of service advisors across multiple dealerships and multiple cars that I own (5), I figured I would give my closest SD MBZ dealer a chance with something simple such as my HUD not working. Upon arrival after waiting a whole month for an appointment, I pulled into the drive and was just looked at by advisors and employees without any help or direction on where I needed to go or who to talk to. I had to stop someone to ask. After meeting with an advisor, he "forgot" to mention that the "complimentary" loaner car actually is not complimentary and that there would be a fee. After meeting with the loan car desk, the associate kept referring to my "complimentary" loaner so I asked him to stop referring to it as complimentary when it is not. He then proceeded to explain that it is the advisor charging the fee, and that he does not charge any fees at the loan car desk since the vehicle is complimentary.... make that make sense LOL. After asking others who bring their cars into this dealer, they are also not charged fees so not sure why I was singled out. Assuming the advisor will tell me that my platinum warranty will not cover repairs, and something as simple as changing a fuse for the HUD will be $500. Was also told that my car would not be washed at my request since they use cheap drive through (non-touchless) car wash. AS a MBZ dealer, are you kidding me? What a mistake coming here!
Vanessa Aduskevich
★★★★★
2 months ago
Excellent experience working with Danial. From start to finish, he was incredibly understanding, realistic, and never once pushy. He took the time to listen, answered all of my questions honestly and thoroughly, and made the entire process feel comfortable and stress-free. Danial is friendly, personable, and easy to talk to, which made a big difference during what can often be an overwhelming experience. His professionalism combined with a great sense of humor made the experience genuinely enjoyable. I truly felt supported rather than sold to, and I couldn’t be happier with how everything turned out.
Andrea Freundt
★★★★★
5 months ago
Fantastic customer service! I recently leased a GLE 350 from Mercedes-Benz of San Diego. Jeffrey Dodds made the whole process so easy.Will definitely be back for another Mercedes.
Gaby Fernandez
★
☆☆☆☆
a month ago
This review is based on my experience. I was looking for a particular Mercedes model. Only dealership that had car was 2 hours away. Sales Danial was great answering all my questions over the phone , sending us pictures and videos of car. My husband took a day off to drive out to San Diego and pick up car 1/31/26. Entire process while we were there was absolutely wonderful. A day after of getting the car we started noticing strange noises coming from back brakes. I did contact my sales rep, but no response. A few days later, he replied, saying he had a few days off, and he would contact me at his return. Meanwhile, new noises and strange sounds started coming from the engine. They got so bad I honestly felt embarrassed driving my vehicle. Since I did not get a call back from sales rep, I did go ahead and contact dealer directly. I’m sure I left at least a dozen voicemails for Mercedes management team in certified preowned department with NO call back. The last voicemail I left for management at this department I informed them I was taking my car for service at my nearest Mercedes dealership. I also mentioned I would be writing a review on my experience. Within minutes, I did receive a call back from my sales rep. At that point, I was more upset than anything. I knew that the call had to do with them, not wanting to receive a bad review from me . I just ignored the call and text sales rep, letting him know that I no longer needed his help. My car has been at the Ontario Mercedes for a week now. They did inform me my new car needs a new engine. Mercedes AMG C43 that I purchased less than a month ago. I only drove it for a few days and now it needs a new engine. What a nightmare and inconvenience this has been! For anyone trying to purchase a car be careful. Sales day might be wonderful .. but if you need them after GOOD LUCK on contacting anyone.
Nicole Liu
★★★★★
4 months ago
I recently purchased a new car from Mercedes-Benz of San Diego, and once again, it was an exceptional experience. We worked with Nick Lehman, who also sold me my very first Mercedes more than six years ago. Nick has always been incredibly helpful and positive, and his service is truly unmatched. His colleague Adam was also fantastic. He walked us through the cars with patience and explained all the special features during the test drive in a way that made everything easy to understand. One thing I love about this dealership is the extra thought they put into the delivery. When you pick up your car, they place a big red bow on it. It’s such a fun touch, and it makes bringing a new car home even more exciting not to mention it looks great in photos. I highly recommend Mercedes-Benz of San Diego and definitely suggest asking for Nick Lehman. He’s the reason we came back, and he continues to deliver the best of the best service every time.
Patrick Glivar
★★★★★
2 weeks ago
Mercedes Benz of San Diego took great care of me again Caesar was my service advisor he did an excellent job. He got sick for a few days and everyone else took very good care of me over the phone They have excellent service above and beyond.
mariana castro
★★★★★
2 months ago
I was having a horrible day but agent Jaime Gutierrez and Enrique Espinoza in service team and parts made my experience wonderful. I highly recommend these two guys! From the moment I stepped in Jaime said that all the agents were on break, but that he was going to personally help me out with whatever I needed. Jaime ran back and forth to find me my part number, how much my service would cost, and so much more. Jaime is a great employee and deserves recognition.
Stacy Ottaviano
★★★★★
2 months ago
I had an excellent customer experience with Elvira Michel, Director of Customer Service. She helped me navigate ongoing Mercedes Me App software connectivity issues and took the time to clearly walk me through it. Her professionalism, patience and knowledge made a frustrating situation much easier to resolve. Thanks to her support, the issue was fully addressed and I ultimately received a refund. Elvira definitely went above and beyond and I appreciate the outstanding service she provided.
Jenny Morales
★★★★★
a month ago
Called Mercedes because I found a car online that they had that I liked. Spoke to Francisco & he got me back the information I needed quickly. Went to their location to view the car and Francisco was very helpful and had a great attitude. Left the lot happy with my new car. They were professional.
