NAPA Auto Parts

Roz Neal

★★★★★

2 years ago

Today was a great day! I went to NAPA AUTO PARTS IN MESA ON MAIN / POWER RD. I was given the Best Service by a young man who helped me with purchasing wiper blades for my vehicle and he installed them. I didn't get his name but the service was first class. I just want to say Thank you to this young man. I remember him having long hair and a wonderful customer service

Drew Zulick

★★★★★

2 years ago

Stopped in the store today to get some parts for a recurring issue on my vehicle. Kaleb provided excellent customer service paired with extremely knowledgeable advice. I wish I could give more than 5 stars and will certainly be coming back.

Roadtripdave

★★★★★

a year ago

Needed to get and accelerator fuel pump diaphragm. Had the part and the person behind the counter said get the complete rebuild carb kit it's a few dollars more so bought it. Sure glad I did. It saved me a trip I need a couple other gaskets and both were in the kit. That's for the help and recommendation it sure saved me time and another trip. Also this was on Sunday and yes they were open.

Dan Mentink

★★★★★

a year ago

They guy's there were very cool and helped me find my parts even though it took time. I really appreciate them.

J B

★★★★☆

2 years ago

I go to this location frequently. There are a few staff members who do their job very well connecting to the customer helping the customer, but there are quite a few employees who you can absolutely tell They don't want to be there. To me it doesn't matter I'm there for parts. I'm not there to be buddy buddy. But there should be some kind of a friendly connection to the customer to keep them coming back.

Greg Gogul

★★★★★

a year ago

Very friendly staff. She found the unique item that I could not find at their competitors.

Edward Towell

★★★★★

2 months ago

Great auto part store,

Frank Newcomb

★★★★★

Edited a year ago

Had a bad experience. Was contacted by manager manager, went above and beyond to make it right. I would highly recommend using Napa. One of the only places I’ve been to that are actually willing to make it right when they make a mistake.

Joshua Pinkerton

★☆☆☆☆

Edited 4 years ago

I had the worst experience I have ever had at a parts store. I waited it line for 15 minutes in front of 5 other people when it was my turn the guy told me the other Associate had to help me he couldn't help. So I moved over and waited 40 minutes just to have the first guy call me back and take care of what I need in 2 minutes. In all I was in the store for an hour for something that took 2 minutes. I get it life happens but I really felt like they didn't want to help me at all.

Rile Plumb II

★★★★★

a year ago

This store is there main hub they will have every thing you need I had great employee service and even gave me a good discount

Dean Thompson

★☆☆☆☆

5 years ago

Ordered parts for my car nearly 2 weeks ago. Was told 4 days max to have parts shipped. 10 days later no parts no call no customer service. Spoke with Dan 3 times. First time he said 4 days. Second time a week later he said he couldn't find my order and would call back. He never called. This company doesn't save a customers order under the custmers name. Lol bad business practice. My last call Dan was rude. Told me 4 more days till the part arrived. Obviously they never ordered the part. Now 5 days later still no part. No call. Nothing. I will never give this place the opportunity to get my business again. They did nothing but waste my time.

Steve Farmer

★★★☆☆

3 years ago

This is a decent store for basic stuffs. Beware of their website though. I came in for what I thought was going to be a $17 freon charge kit (as shown on the site) which turned out to be discontinued or something and became a $54 charge kit. Not cool.

R Wallace

★☆☆☆☆

2 years ago

I needed upper and lower radiator hoses for my 2011 Ford Edge. Napa wanted $216 for both hoses! I went to Ford and got them both for $125 and new hose clamps were included. It's absolutely insane NAPA wanted $91 more than the dealership. Shame on you NAPA.

Lincoln Aul

★☆☆☆☆

8 years ago

Staff acts like you interrupted something important when they need to answer questions. The three people I have dealt with do not seem knowledgeable about auto parts. I think Napa has higher quality parts and they are little more money but the customer service is poor. Not friendly.

Charles Trubl

★★★★☆

Edited 5 years ago

I don't always shop at Napa but when I do it's because nobody else has the part that I need. They have a lot of interesting items in their stores to AutoZone or O'Reilly's do not carry. Customer service is good prices might be a little expensive though

Curt G

★★☆☆☆

9 years ago

Rude staff...Unhelpful...Ignore you. There's nothing worse at an auto parts store, than for staff to be scornful because we don't know as much about autos as they do. I come in there for parts and potentially to ask for their insight on car problems. Gruff, short anwers...That don't answer the question...Will just cause me to seek out a store that apparently wants my business. I spend A LOT of money on my fleet of vehicles...If you don't want my business or to be helpful, I'll simply find a place that does.

Rob Gerstner

★☆☆☆☆

9 months ago

they are extremely slow 3 employees and only 1 is helping the customers fire the order 2