Napa BP

Eben Samuelson

★★☆☆☆

7 months ago

Communications were terrible. Standard attempts to up-sell services for vehicle that were unknown/unnecessary. I got a text, an email, AND a phone call saying my inspection was complete. I tried to get the car 3-hours later but they still had not put the sticker on and refused to do it so that I could pick up the vehicle, saying ‘I only have one tech and he’s working on another vehicle now’. I asked why and they said they waited because I might have asked for additional services but when pressed about how that affects the inspection they would only say ‘it’s the last thing we do’. I had to go back again later to get the car. The icing on the cake was that they couldn’t be bothered to clean the adhesive from the area where they removed the old sticker and just put the new sticker next to the mess instead. I would NOT recommend this garage.

Alex Beasley

★★★★★

6 months ago

Quick in and out service with extreme professionalism! The manager is knowledgable and has good customer service! Only place I take my cars for state inspections!

TotsTV

★★★★★

7 months ago

All of the staff at NAPA were very friendly and accommodating. It was a pleasant experience bringing my car to them for inspection. The service was very fast compared to other car shops I've been to before. Definitely bringing my car again for the next inspection.

Matta Kundan Reddy

★★★★★

7 months ago

I had a great experience at Napa BP. Mike was incredibly helpful while I changed my brake pads and fluid, providing excellent advice and quality products. Highly recommend!

Christie Roenker

★★★★★

a month ago

Michael and the team at Napa are always so helpful and friendly. Service is as timely as expected I feel with car work!

Greg Sawyer

★★★★★

6 months ago

I took my car in for its annual state inspection. Mike was in charge of customer check-in and check-out. He was professional and incredibly personal. And the post inspection feedback was very helpful.

Steve Eastwood

★★★★★

5 months ago

Brought in a 1999 Corvette for their evaluation - lots of deferred maintenance. They got the car “road safe” on time for the price quoted. Still some items to be done due to time constraints (mine), planning on bring it back to BP Napa.

Metro Sayre

★★★★★

4 months ago

They got me in and out for a state inspection. Gave me some advice on upcoming maintenance. And I had a great conversation with them while waiting in the lobby. I will definitely return here when more auto work is needed.

J W

★★★★★

6 months ago

I've got 2 cars inspected here with no issues. I usually call ahead of time to get an estimate on wait time. They recommended some services however I was able to fix the issues (light bulbs) myself. Honest about prices and labor. Good location and customer service.

Justin T

★★★★★

5 months ago

Great people and great service. Brought my car in for inspection and if they find any issues or recommended services they let you know before hand. Unlike other shops who try and bamboozle you with the bill without your permission. Repeat customer for sure!

Joro Srabskia

★☆☆☆☆

4 months ago

Went for inspection for a 4-year-old car with 11,000 miles. Got rejection for " The wiper blades are no longer clearing the windshield as designed" Tested the wiper blades after picking up the car: left blade was leaving a tiny, unremarkable streak on the windshield. Wanted to charge me $50 to replace the wipers. So bottom line: for example, if a car has hazed headlights, the entire assembly needs to be replaced because they no longer function as designed? Both my vehicle were serviced there, now they lost my business just because wanted to make quick $50.00

Brandon Lawrence

★★☆☆☆

5 months ago

Friendly and did not give the impression that they recommend silly repairs. They boast of thier cheap hourly rates, but the ticket times they give are pulled out of thin air (I compared to Mitchell time). Wanted to charge 2.5 hours to do something I fixed with hand tools in a parking lot in 30 min. Brought the car back and it passed inspection.

Peter Saragnese

★★★★★

4 months ago

Michael and the team are great. They are very open and honest when assessing your vehicle and communicate the issues with you. They get straight to the point and don't try to take advantage with phantom issues- They fix what needs to be done and offer fair prices. They are now my go-to location for any problem that comes up with my vehicles.

Evan

★★★★★

a month ago

Always enjoy bringing my car here for service. I've been going for years. I haven't met a staff member that wasn't nice. They take their time and provide honest and accurate service.

John Kittle

★★★★★

3 months ago

The folks at NAPA BP were great when I took my car in for a state inspection. They got me in quickly, did all the necessary checks and had me on my way without any hassle. They also recommended a few other repairs that would eventually need attention, but they did so without any pressure. Excellent service. Will definitely go there again

Sancar Kılınç

★★★★★

a month ago

I came in just for an inspection and had a really great experience. Everyone was super friendly, welcoming, and genuinely focused on helping and finding solutions. They made the whole process easy and stress-free. From now on, I’ll definitely be bringing all my car needs here. Highly recommend this place!

Kristel Balabis

★★★★★

a month ago

I’ve been coming here for car inspections for a few years now, and I absolutely love it! The staff always treat you with so much kindness and respect. Highly recommend to anyone looking for great service and a wonderful experience 😊