Napleton Mazda of Naperville

Trey Robbins

★★★☆☆

a year ago

Was checking out a 01 mazda protege for sale. Here's what I liked about the dealership. -Quick answer easy response. -I asked for photos which they supplied -somewhat lowered price after they told me whats wrong with it (one of last text, wish they told me it needed work from the beginning to save my time) What did not go well with the dealership -kept asking me to come in before i seen the pictures. I live 3 hours away. -price didn't match up well with vehicle. One of the last text said it needs suspension work. Tie rod end and lower control arm....not cheap fix. -failed to inform me it was in some sort of accident. Definitely had damage to passenger side rear wheel well. -price at $7000 with 178k miles. Was expecting a extremely clean protege with nothing wrong with it for that price. After I seen the pictures and they told me what it needed they dropped it to $4500 which is still extremely high for a 01 protege with issues and high mileage. Plus rust. I obviously did not Drive there to see the vehicle. I do not know the vehicles running condition. Overall medium star rating. I would recommend you give this dealership a chance but be aware of the high prices and make sure you check for u underlying issues. 3 out of 5 stars.

MAGALY RIVADENEIRA

★☆☆☆☆

5 months ago

The experience was horrible, Maria was the sales rep and when we mentioned that the car had some cosmetic damages her mood immediately changed, as she was not interested in selling. She got defensive and we decided to leave. We decided to come to this dealership because it has good reviews, perhaps the other reps are professionals and respectful but do not work with Maria.

Alejandro JuareZ

★★★★★

5 months ago

I am very happy with Franks help. Honestly my experience was amazing for a first time car buyer. Frank was very flexible and professional the entire time and even when we ran into any problems, he was there to help and look for solutions and make the buying process EASY. i can say without a doubt that this dealership has my business and i will recommend my friends and family to shop at Napleton Mazda . Thank you Frank.

Robert Long

★★★★★

5 months ago

Joe Mcgaha did a great job sharing his knowledge of the Mazda Hybrid that we ended up buying in the premium package. It was the car we wanted! Thanks to the staff their help us for financing also. These people went the extra mile to be courteous, attentive, and patient. Keep up the good work!

Megan Tackett

★★★★★

a year ago

I’m so happy with my new Mazda CX-5 Carbon Edition! It truly feels like a luxury car. Szymon did a fantastic job on our test drive showing us all the features and answering our questions, he stayed in touch to make sure we had updates while we waited for our particular model with our desired exterior & interior to arrive, which came much quicker than we expected! The financing office was very friendly and helpful going over the payments and warranty information. Thanks Mazda of Naperville!

Casey Reynolds

★☆☆☆☆

a month ago

Bought a used car here. I had researched it for awhile. I found the staff to be mostly rude and everything was rushed. The previous service records are printed so small I had to use a magnifying glass just to read them! I wasn’t impressed at all with the staff and I regret my purchase now. A real mechanic will be going over the car since that is not allowed before purchase! I should have walked away! They also promised to repair something that wasn’t in the listing of the car and we are now ghosted….no response!

Stephanie Soriano

★★★★★

3 months ago

I recently purchased a car with Gabby. The experience was easy, straightforward, and transparent. Gabby was great at answering all my questions and helping me find a model for my needs and wants. Love my Mazda! Definitely see Gabby for your new car!

Nilesh Samaria

★★★★★

2 months ago

Tom was a great help. He showed me the vehicles and is very knowledgeable. Talked about all the features and was able to get me a good deal on the car. I would recommend him if you are looking for a new or used car.

Teresa Pike

★★★★★

9 months ago

We went in just looking, we were greeted right away by Tom Pazdan. He asked what we were looking for and what was most important to us. He matched us up with the perfect vehicle. I love it! He even made sure we were in the price range we needed to be at. We bought our last 3 cars from Nissan. We will be going forward with Mazda in the future.

A Tegtmeyer

★★★★★

3 months ago

I stopped by Napleton Mazda with the intent to chat about what they had to offer - thinking more about buying a solid used car. I left with a new car. Isaiah and the sales staff were easy to talk to, not the high-pressure "let me go talk to my boss" approach. I had a very specific deal I was looking for, and they made it happen.

Anne Yeglic

★☆☆☆☆

4 months ago

Brought my car in for regular maintenance; approved all recommended extra work. Didn’t get a notification when my car was ready, and no one came to get me from the waiting area. Before I was even out of the parking lot I noticed a new and jarring sound coming from the vicinity of my front suspension. Came back the next day to say “hey, you guys did work yesterday, and immediately there’s a new, awful clanking noise. Can someone take a look?” No. No one could. Service advisor and tech from the day before weren’t there, so the best they could offer was an appointment for the following week for a $189 diagnostic, since they didn’t touch anything in the vicinity of my new concern. (When I pointed out that I’d had a tire rotation and a repair to the wheel the noise was coming from, the service advisor confidently informed me I had not. So now I’m genuinely curious if the services I paid for were actually performed?) Took the car to a friend’s mechanic who immediately diagnosed the issue: a caliper hanger that had been left attached. It’s not even the mistake; mistakes happen, and this one turned out to be relatively low stakes. It’s the attitude and lack of care or concern. Five minutes and an ounce of concern would have ensured I’d be back in 5,000 miles for my next service; instead I’ll be a customer for life of the guy who found the issue, and my next car won’t come from Napleton.

Ken Alirie

★★★★★

a year ago

My wife and I had a great experience buying a new CX-50 a few weeks ago. We worked with Nik to pick the right model. He was awesome to work with, very professional and personable. Jennifer in Finance and Greg in Parts also made our experience top notch. Up until this purchase we were only Honda/Acura owners, but I love my new Mazda so far. The dealership experience was definitely a positive one.

Samantha Nassar

★☆☆☆☆

4 months ago

DON’T GO HERE. My husband took our 1 year old 2024 new Mazda into this dealership for an oil change. We’ve taken great care of our Mazda and always go to Mazda for any services needed to ensure our car is handled by professionals and ones who know Mazdas the best. On my husbands way home from the oil change, the car broke down on the highway with a huge amount of smoke coming out of the tail pipe. He was in the left lane and had to pull off on the left side of the highway on I-88 east when it was dark and raining. He waited an hour until he was able to get towed back to the dealership. The dealership inspected it and admitted they over filled the oil in the engine, which caused the car to break down. In the event this may have caused long term engine damage, we requested that they simply extend our engine warranty with roadside assistance. The general manager refused to provide this and all he would offer was 3 years of free oil changes. I drive this car often in the evening, and as a woman, I’m upset and hesitant to trust my car now. Knowing it could potentially break down without warning - through no fault of my own - and without reliable roadside assistance makes me feel unsafe. It’s not that hard to do the right thing, and based on similar reviews below, it doesn’t seem like this Mazda location really cares for its customers or their concerns.

Samantha Iadanza

★★☆☆☆

2 months ago

I was baited into coming to Napleton to sell my car by a barrage of emails, texts, and calls after I filled out an online contact form. They were “very interested” and working on a formal offer. When I arrived, after driving 45 minutes specifically to come to this dealership, I was told they wouldn’t even offer me anything for my vehicle, they would just junk it. Which is insane because it is a 2013 VW Passat in really good condition. Took it to Carvana and it was sold immediately for a great price. Don’t waste your time trying to sell your car here.

John Golat

★★★★★

a month ago

Was in the process of looking for a new car and Mazda stumbled into my algorithm. Took a look and of the other brands I decided on a Mazda3 Carbon. Tough car to find on lot but lucked out and after going through the approval and before picking my deal looked and saw the vehicle was at a sister dealership. Sent a message if vehicle can be brought down. Next day receive call text and email from Cynthia(she’s a sweetheart) that the car I looked at was still in transit…but they received the same vehicle from a different dealer that’s not on the site would I be interested. I told them absolutely if you can get it to Naperville. Next day car is in process of being moved and since I had previously shown interest they asked if I wanted to place deposit. During this time I had 2 other deals in limbo one with the competitor dealership they actually received the car from and my local Mazda. Both kinda didn’t want to deal on a car in transit and just asked if I wanted to deposit to hold the car then deal. I called Cynthia back and verified a few details and time frames she sent those to the manager Brittany(another sweetheart) got all the details hammered out without wasting time standing in the dealership. Sales pack handed off to Adam who reached out to confirm when I’d come in. Showed up and for the most part deal was done. Aside from the 1 1/2 hours before signing. Signed and drove home. They stood by the numbers and because of that everyone that played apart in the purchase from Cynthia to Brittany, Adam to Tonie and Anthony were all solid. Sometimes doing the lifting makes their job easier which makes it more an enjoyable experience. Much appreciated.

Konstantin Pochkaev

★☆☆☆☆

5 months ago

Unfortunately, my last visit left a very negative impression. I came in for a regular oil change, but the job was done carelessly. I usually double-check everything under the hood after service — and this time I was right to do so. The decorative engine cover had several oil drops on it. I asked them to wipe it clean. They took the car for about five minutes and returned it. When I removed the engine cover myself, I found that everything around the oil filler cap was covered in oil. I decided not to argue anymore — at that point, I already knew I’d never come back. When I got home, I cleaned everything properly. The next day, I noticed oil drops under the car. After looking underneath, I saw that the service cover for the oil filter was hanging loose on one bolt and oil drain plug has oil drops on it. On top of that, the washer under the drain plug was crushed — clearly, they had used an impact driver to tighten it. Very poor workmanship and complete lack of attention to detail. I will never return to this service center again, even though my car is still under warranty and they’re located conveniently close.

Elif Burcu Dokumacı

★★★★★

a month ago

We would especially like to thank Frank. We had a battery issue, and he arranged the battery replacement and delivered our vehicle within just one day. He handled everything thoroughly and made the entire process smooth. We received a very fast and satisfactory resolution thanks to whole team too 👍🏻