Jessica Jenkins

★★★★★

9 months ago

Super satisfied with our experience! Neal with a deal killed it! He greeted us at the door with a wonderful personality. Right when walking in Neal was organized and ready to go. With us picky buyers he was willing to make sure I got the car I wanted. Best thing is he really listened to His customers! I really appreciated that! He stayed until closing even waited to make sure I drove off the lot safely. Was dark and only people left! Thanks again Neal!

Celica

★☆☆☆☆

a month ago

I would do zero stars if it was an option 😂 first of all when I first wanted the car they advertised the KARR security system and told me if I added it I could track my car and this and that. Turns out I didn’t even get that and I got my car in November it’s ALMOST MARCH and I still am working on the tracking system. Anyways today I needed service done and I told them my tire pressure was low and kept saying it was low and well my tires popped on the HIGHWAY on the way to pick up my son. I called them and told them and he said all he can do is offer an apology????! That’s unacceptable!!! OUT OF ALL THE DAYS MY TIRES DECIDE TO POP TODAY? Not one but two? oh and he said he could see it in the pictures from when I brought it in and YET I was NOT notified. I could’ve caused a bad accident on the highway, I could’ve DIED on the way to get my son and yet all I get is an I’m sorry? And he quoted $419 for two tires and install ??? idk yall must be on crack.

Melodi Nix

★★★★★

2 months ago

My experience was the best ever. As a woman I completed the whole process own my own, from test driving on wet streets, to securing financing to signing final papers. Craig Gonzales is the salesman to go see for your next purchase. He very kind, patient, and understanding and answering all of my questions.

Sanchit Gupta

★★★★★

3 months ago

I had a great experience working with Daniel at Norm Reeves. He was professional, transparent, and really helpful throughout the entire car-buying process. Daniel took the time to explain all my options, answer every question, and make sure I understood the financing. He made what is usually a stressful process smooth and straightforward. Highly recommend working with him if you want someone knowledgeable and honest!

omar bairuty

★★★★★

3 weeks ago

Just bought 2025 Hyundai sante fe very friendly professional sales. I was in and out less than 2 hours. My sales person was jeff black highly recommend this salesperson. Wish the best to all .

Nancy Blinn

★★★★★

9 months ago

They did a great job getting my Sante Fe in and out and got me to work on time! Sully and Robert (driver) were very courteous and helpful. I originally bought my car a little over a year ago from Herman…he was an awesome salesman and helped me get a great deal. I love my car…it has all the bells and whistles that I was originally looking for in a Lexus, but decided to check out Hyundai because half of my family are Hyundai owners. I took a test-ride and the rest is history. Makes my drive from Arlington to Dallas a dream🤣

Nora Glass

★★★★★

Edited a month ago

Daniel Odukwe & li shao were amazing. We had a 5-hour drive to get to the dealership, so the last thing we wanted was the run around. They made everything so pleasant. Will highly recommend your dealership to anyone looking.

Devin Grant

★★☆☆☆

2 months ago

Purchased a used Toyota Avalon. The vehicle is awesome. The experience was not. The staff is nice. Which is to be expected. Your there to either make a large cash purchase, or make a multi year financial commitment with interest. I'm not impressed by nice! After finalizing everything I never received any copies of the things I signed nor where they emailed to me. I know I confirmed my address multiple times! I was also told that some security app feature costing about 2 grand was mandatory despite it not being included in the out the door price. Long story short I never tried to negotiate the price because I thought the sticker price was fair. Being scammed into thinking the darn car wouldn't start unless I paid for the subscription to some crap security app that costs 2 Grand isn't cool. The App doesn't work. If I scammed somebody I wouldn't send them the receipts either. I've heard of paperless but not even an email. At least I love the car. I'm taking that norm reeves crap off my license plate immediately.

sushmitha reddy

★★★★★

2 months ago

Sales agent- Daniel I had a great experience purchasing my first car here. The agent was extremely helpful throughout the entire process. He helped match the price from another dealer and made sure I got the best possible deal. He also took the time to explain every detail clearly, which made my first car-buying experience smooth and stress-free. He even negotiated with the manager to get the price matched, which I really appreciated. Highly recommend this place and the team for their honesty, support, and excellent customer service!

TravelCookie

★★★★★

6 months ago

I purchased my first car in 2011 I purchased the second car 2021 (when this dealership was Freeman Mazda) Sep 2025 I purchased my 3rd car now Norm Reeves Hyundai Irving why I keep coming back you may ask? *Only disappointment while in finances* When I came home I looked at my paperwork I realized the Apr% was like 8% more than what I was expecting. *I advise you don't let this happen to you * I got distracted I was so excited to process the paperwork I was ready to go home with my new car, I signed to many papers, I was getting tired I missed it. Customer service is excellent ✨ I appreciate the way they treat me, this time I feel in love with the display car had 7 miles only, I have ask if I can test drive Stephanie says- sure! Got it out of the showroom and I drove 2 miles and purchased it. Also service department rock! Angela, Bryan are great Go check them out!

Victor Castro

★☆☆☆☆

a month ago

Have bought 2 vehicles from here, don’t have any complaints about the car buying experience that I recall. My biggest piece of advice is DO NOT buy any service plan/maintenance plan/service warranty whatever they refer to it as. There 2 reasons for this. The communication is absolutely horrendous, I’ve brought both vehicles I bought here to be service (due to paying for the maintenance plan or whatever they refer to it as) and each time my vehicle is kept until the next day with me calling for an update the following day and receiving nothing. Either I’m left on hold, told I will receive a call back, or just get no response at all. Even bigger reason is there is a good chance I paid for a window seal repair that led to a bigger damage caused on their end which I will explain in detail. The passenger side rearmost window or quarter window as I learned it is referred to on my 2020 Palisade started having issues with a corner letting in air and water. I took it to the dealership, they told me they just need to reapply the seal, cost $300-$400. I agreed to the service, work was completed. 2-3 weeks later, started having issues with the window again, air was coming and window was budging and moving too easily. Too it in, apparently the brackets that hold the window in place were broken, took to an auto glass repair shop and the person who worked on it showed me what the damage was and explained the last person who worked on this window damaged it and applied the seal to the window incorrectly. The service center at this dealership was the last and only place I had the window worked on, and they were the ones who reapplied the seal. All in all, paid $300-$400 for a repair just to have to have to spend another $1,200 a few weeks later to have the window replaced because there’s a good chance poor/negligent work was performed on my vehicle.

Van Lee

★★★★★

a month ago

My wife and I just purchased a Hyundai Sonata from Daniel Odukwe at Norm Reeves, and the experience couldn't have been any better. We arrived at our scheduled time and Daniel came out to warmly greet us in the parking lot. He already had the new car parked closer to the building so we could inspect it as he thoroughly described and demonstrated all the features. His manager examined our trade-in as we went for a test drive and was ready with our offer when we returned. We agreed to terms and met with the nicest finance guys as the car was being detailed. Once the car was detailed, Daniel brought it over with a big red bow and parked it right next to our trade-in so we could easily transfer our stuff as he installed our license plates for us. He even helped us take pictures to memorialize the event. The whole experience was top notch and we truly felt like a valued customer the entire time. Purchasing a car is a big decision and can be intimidating for many people. It makes the experience so much better when you can work with someone who understands this and goes the extra mile. Daniel did a fantastic job and really made it feel like a special event for us.

Christopher Velasquez

★★★★★

4 months ago

This is a great place to buy a car! My sales rep Kero, the manager Steve and Li in financing all took great care of me. I had had a terrible experience at a different Hyundai dealership in Waco earlier that day, and everyone at Norm Reeves went out of their way to make sure my day ended on a good note. Their customer service went above and beyond, and I felt comfortable buying from them as soon as I talked to them on the phone. I love my CPO car, and I hope I can do business with them again in the future. If you’re reading this, give them a chance to earn your business. Thank y’all so much for turning my bad day into a great day!

Toni Rees

★★★★★

5 months ago

These gentlemen - and I do mean GENTLEMEN- are the best! I recently traded my 2023 Santa Fe in and I have to say, I really love my “newer” 2023 Santa Fe with much fewer miles than my trade in… you read that right.. I purchased the exact same car (but in a lovely shade of blue this time!). I inquired about a different car through a website, of and Juan immediately responded asking how I preferred to be contacted and respected my wishes- so I bought a car from him. You’re welcome Juan, it was wonderful working with you on this project! Posh service from a lovely Englishman named Steve - he serves as the fearless leader of this merry band of car sales people.. White glove service and an easy transition into a newer lower mileage vehicle- They are all just great and I look forward to seeing them soon with my amazing service package that was offered with my certified Hyundai purchase- brilliant!! 5 stars across the board for Steve, Daniel, Juan, the finance guy Rory (he’s funny and a 100% real car guy with lots of great stories- no kidding he’s a gear head for sure!!) and the whole team at Norm Reeves Hyundai - oh and Dave… can’t forget about my walk in bestie Dave the sales manager - who never meets a stranger.. Just go - it’s fun and you can get a great car!

Mae Riley

★★★★★

5 months ago

One of the Best Car-Buying Experiences Ever! I don’t think I’ve felt this much warmth, kindness, and genuineness in a long time. From start to finish, everyone at Norm Reeves Hyundai of Irving made me feel valued and cared for. Daniel Idukwe was absolutely amazing — friendly, funny, knowledgeable, and incredibly patient. He was genuinely committed to helping me get into a car that same day and made the entire process enjoyable. Truly the perfect sales professional! I also want to thank Steve and the gentleman in finance (I wish I remembered his name!) for being so courteous, kind, and comforting. Together, they made an incredible team and turned what’s usually a stressful process into something smooth and positive. Daniel, thank you for a car-buying experience I'll never forget!

Gravel

★★★★★

Edited 5 months ago

**Edited for 3 weeks after. I already got my plates. Expecting Registration Sticker soon. I got an email from Finance and set up my payment account, no payment till late October :) I was able to plug in my music MP3s with a simple thumb drive and USB C adaptor which I prefer over Android Auto or Carplay although the Santa Fe has both. My tools also fit nicely in rear trunk compartment. My salesperson truly cared and got the floor mats I needed too. Love my new Sante Fe. I had a positive experience with the staff and Sales Manager. I also plan to get all my service here too because I got a good deal and was treated right. Good atmosphere and great selection.

Bibi Jaan

★★★★★

5 months ago

Amazing Experience – Thank You, Kero! I had an amazing experience at the dealership thanks to Kero, who did an outstanding job helping me find the perfect Hyundai Santa Fe in a beautiful and unique Terracotta color — something I didn’t even expect to love so much until I saw it! Kero was patient, knowledgeable, and truly dedicated to helping me get exactly what I wanted. Even though the whole process took around 8 hours, he stayed positive, kept me informed, and made the entire experience smooth and stress-free.

Nose2wind

★★★★☆

2 months ago

A bit difficult to find and park. Staff was very helpful, very nice facility with courteous people. Great selection of vehicles. Lots of extras added to car drove price of car higher than expected 😳

Gowri Shankar Sodi

★☆☆☆☆

a month ago

Rating: 0/ 5 I am beyond disappointed with the level of service at Norm Reeves Hyundai Irving. This was my 4th or 5th visit, and it has become clear that they cannot fix an issue in a single appointment. I brought my car in specifically for a persistent noise coming from the right window. I mentioned this over 20 times, provided a written note, and explicitly asked for it to be resolved. Despite my car being in their possession for Two days, I picked it up only to find the noise is still exactly the same. It feels as though the vehicle wasn't even touched, despite being told the issue was "fixed." As a customer, I have work commitments and personal responsibilities. I schedule appointments and set aside my time with the expectation of professional competence. Instead, I’ve wasted time and money on a prepaid service that wasn't actually performed. To the management: Please stop telling customers you’ve fixed a problem when you haven’t. It is incredibly frustrating to drive a car that still has the same irritating faults I paid you to repair. For my next visit, I will be documenting everything to ensure accountability. I am completely unsatisfied with this experience.

asrar ahmad

★★★★★

2 months ago

We had a great experience at Norm Reeves Hyundai Service in Irving. Sully Sullivan was extremely helpful and very professional in his customer service approach. From the moment we arrived, he attended to us promptly, took the time to listen, and answered all of our questions clearly and patiently in a very professional manner. He made the entire service process smooth and stress-free. We also appreciated the complimentary car wash, which was a nice added touch. Overall, it was a great service experience, and we will definitely be visiting again in the future.