NOVUS Glass of Port Orchard

Michael Emero

★★☆☆☆

a year ago

Summary: Functional, fairly affordable... but not good on details. Long version: I had two vehicles' windshields replaced at the P.O. Novus within the past year. The first hasn't leaked, but the rubber trim has been slowly coming away- since Day One. The second, on an older car, had a rusty VIN tag. The man at the desk said he could have his guy wire wheel it (since it's inaccessible under the windshield). Sold! When dropping it off the next day, I re-verified, and watched this new rep write it down- "wire wheel the VIN tag." I'm not out of line to expect they live up to their offer- but No. It's sealed underneath my nice new window, still rusty as ever. It was quick, relatively affordable.. but don't believe any promises made as they're trying to make a sale, and expect some DIY fixes after.

Kim Ellis

★★★★★

a year ago

Went in for a rock chip in my windshield. Mario greeted me quickly, looked at my windshield and promptly got the claim started with my insurance. Service was fast and excellent. Will definitely return in the future if I have any windshield needs.

Jeff Ogno

★★★★★

3 months ago

Great place to deal with. The staff was very helpful

ajay ellis

★★★★★

a year ago

You are correct. I did make a mistake. Your service was great. I was wrong. The coweling must have come off since then. Thank you for correcting my review with credible information and setting me straight. I very much appreciate your response and setting me straight. Review corrected. I did not mean to mess with your companies rating. Thank you so much for your sincere response. I will be more careful with my accusations next time. Have a great day!!!🫢

Justin Anderson

★★★★★

6 years ago

A bit more then I would like to spend, be reasonable and quick 😊. Not exactly OEM equivalent glass as for my Lexus but good enough just as well. The glass they provided had the exact same UV rating as the other glass that is OEM. No complaint so far!

Krystarah Graishe

★★★★★

a year ago

They are always so kind and quick with service! The front desk is so helpful making the repair process so easy they call the insurance and make it so all you have to do is bring in your vehicle. The repair crew is always straightforward and expedite quality work in a quick visit! (They are really good with JEEPS!!! If you know you know)

Geri Rayburn

★★★★★

11 months ago

Got us in next day. Super friendly- Awesome Customer Service!! Quality workmanship. Will be using them in the future for any glass repair needs for personal and work vehicle. Thank you PO NOVUS! ♥️🤓

Misunderstood !

★★★★★

8 months ago

Fast and great service. If you have more than three rock chips or a large rock chip this is the place to take your car. They can fix things that other glass repair shops will tell you "the windshield has to be replaced".

Bob Vanderbilt

★★★★★

a year ago

Cheryl took my call and was very professional and expedient with getting my vehicle in for a windshield replacement - within 24 hours!! The service, facility, and staff were amazing! Thank you, Novus.

Richard Carvalho

★★★★★

3 months ago

Absolutely the best glass place I’ve ever been friendly staff and very accommodating. The only place I’ll go any more

Ravyn's Nexus

★★★★★

2 years ago

Any time my family has needed the Port Orchard Novus, the entire staff have always been amazing! They are fast, flexible, kind, sincere, upfront and honest about time and prices, and simply incredibly helpful for myself and my Mom over the last 4+ years. We have had to make several visits to them for several reasons. We have had a shattered rear window replaced from storm damage, side windows replaced from burglary, 2 windshields damaged from road items hitting them replaced. They have quick and easy appointment making, and will help handle insurance paperwork. They have a comfortable lobby if you have to wait while your services are done with ACTUALLY comfortable chairs, variety of charging cables if you need them, and variety of beverages including many hot teas, cider and coffee. (Pic included) They offer a vast number of services beyond the ones mentioned above. The Aquapel window treatment is PHENOMENAL and well worth it! I recently drove home from Spokane during a heavy rains storm and I rarely needed my wiper blades. I understand why they have all the numerous awards they have received and show off in the lobby. (Pic of a few included) I recommend THIS Novus to any of my friends any time I hear they need window type repairs or services.

Mexicano0248

★★★☆☆

7 months ago

Tim gives bad service. 👎 Cost me an extra $100 because of a simple mistake.... I know! I could've spent less for the services and the end result of a new windshield, but oh well my loss....😑 The new glass looks great tho! Satisfied on that point.

Anton Preisinger

★★★★★

6 years ago

Always quick, patient service and quality work. They've replaced cracked windshields for me and even popped a casing back in after some unfortunate events occurred while towing some long lumber... They enjoyed that one because it was original ;)

Lucas Hill

★★☆☆☆

4 years ago

The window itself was the correct one looks fine after installation, they removed the duct tape residue from the door also. Was done through insurance, the work done in less than 2 hours. It seemed efficient, I took a walk during the work as half of staff did not wear masks when inside with customers... The repair staff damaged the window switch when removing the door panel, breaking the small plastic retainer tab so it no longer stays in place... I know they can be a pain to remove, and just break sometimes no matter how careful, but they did not inform me of it when returning my vehicle had to have known it broke as it now easily drops in and out without any tension or "clip" action. They also did not replace one of the small door panel pins that is clearly visible... I have before and after photos to show it was there before... I will be replacing the parts myself as I no longer trust them with my business.

timothy rice

★☆☆☆☆

Edited 3 months ago

Went in for a windshield replacement. Left with a mess of old sealant particles all over the roof and on the dash inside. The door weather stripping was cut by the careless removal of the windshield seal. And big gaps on the upper corners of the windshield seal where it meets the cab. I went and showed the manager what was done the next day. "Sorry about that, and the gap in normal." I purchased weather shipping adhesive and fixed the slice and gaps myself. Fast forward to the first rain storm of the year. On the hiway and the drivers side wiper arm came loose and stripped the splines on it. Not tightened at re-install. I purchased a new arm and installed it myself. I was written a check for the reimbursement of the arm, with no apology. I would not recommend taking any vehicle you care about there.

Karen Korinke

★★★★★

4 months ago

They fixed several large chips seamlessly and immediately. Replaced a Windshield, great job; come to find 2 months later when rains started, our intermittent wipers didn't work anymore. Took it back, suspecting a connection not connected. They fixed it immediately and quickly. Always very nice and very professional. Highly recommend!

James Misek

★★★★★

2 months ago

Great service. Used them for an unadverised service. A friend told me they clear sunroof drains! Had water pooling on backseat floor. They cleared both sides while I waited. No muss, no fuss. Thanks folks!