O'Reilly Auto Parts

Elizabeth Black

★★★★★

3 years ago

I received great customer service from Robert. He patiently helped me with a return/exchange when I didn't have the receipt (he was able to look up the original purchase), figured out exactly what product I needed, and then went above and beyond to help me install two new headlight bulbs after they had both burned out unexpectedly. Thank you, Robert! (Managers, please give him a raise!)

Paul Hoeffer

★★★★★

a year ago

I've gone here several times and been assisted by five different individuals. In each case the customer service was outstanding and highly professional. They are now my go-to spot, can't recommend them highly enough.

Daniel MBUMBA

★★★★★

2 years ago

I like this store, and it closer to my apartment. Dante is a good guy anytime I come at the shop he welcomes me very well. Also, he helps resolve my problem until we find a solution. The world needs more people like him. He's a special guy 🙏🏾.

Phillip Frazier

★★★★★

2 years ago

I came in the other day to ask for some advice about my car having some sensors and the gentlemen there was kind enough to give me all the advice and recommendations for said car. Ended up having to get a new car and the gentlemen (Dante) took his time, once again, to explain how to fix and help the car. Best customer service I have received in a O'Reilly auto parts store.

Carlisa McCauley

★★★★★

a year ago

We came in looking for a battery today and right away everyone who was working were wonderful. They unfortunately didn't have it, but they called to see who did. Everyone was really nice and made me rather go out of my way to this location then the one closer to us.

Aaron Hathaway

★★★★★

4 years ago

Great location. Staff helpful as expected at this point. I say something if otherwise. Highly recommended 👌. A review by John Soucy Aegis Detail & Correction Inc.

Johnny C.

★★☆☆☆

a year ago

The scrawny white guy with the long hair (Scott I think) was unhelpful and just kind of cringe acting the two times I came in. One was when I picked up some windshield wipers for my wife, he suddenly uttered, "I hope I wasn't too unbearable to be around." I had been pretty nice and seriously, why the heck would you need to say that?.. The second time, I wanted to get a starter tested, and again the same guy asked if it was a part bought from them. I told him it wasn't and he said he couldn't test it because 'he had to put a part number in their machine' and it would only work for O'Reilly parts.. His counterpart even looked confused by this, as this guy basically blocked him from trying to help. Well, I went to the next store over in Renton and bam, they were able to test the starter no questions asked! I was even ready to buy the replacement, but they didn't have it in stock. Love the store, but please educate this guy how to properly help people if you are going to advertise free testing on any starters, batteries, etc.

Michelle W

★★★★★

a year ago

I had a dead battery today, luckily my car was parked really close to your store that I received one of the most magnificent service from Ryan. He was very thorough in his handling of my situation, very patient when answering my many questions. The whole process was flawless, I felt respected, well taken care of, I am truly grateful for the great people of your wonderful store. Thank you!

Christiana F.

★★★★★

a year ago

I was on a road trip and my check engine light came on. My car is in good repair with maintenance complete so it was quite a surprise. I stopped at this store and they helped me run the code with their code reader for free. When I realized it was an easy fix and all I needed was a screwdriver and a hex wrench, they actually let me borrow some tools they had in the shop and I was able to be in my way in less than half an hour.

Hyacinth Goins

★★★★★

11 months ago

We are from out of town and our battery died and we had to replace the alternator. Matthew helped the whole time, anytime we needed anything, he let us borrow some tools. He made our life way easier. I highly recommend this O'Reilly especially if Matthew is working. Thank you again!!

Mike Lane

★★★★★

7 months ago

Grant and Ryan at O’Reilly’s were awesome. I came in with battery trouble and they not only helped me pick the right one, but also showed me how to test for a drain with a special meter. Super helpful and actually cared about getting my van working again.

Pete Kim

★★★★★

3 years ago

My review is for the Bellevue, WA 98006 store. I only need a small stainless screw for my license plate. Customer rep is really helpful and patience, comparing the size, price and quality before I decide to buy! Again, this is a small store comparing to other auto parts shop, but the service is way much better than others.

Craig Farrell

★★★☆☆

2 years ago

On this occasion, I was looking for a replacement bulb for my HID lights on an older Mercedes. The asst. manager at this location wasn't very helpful, only to say he didn't carry a replacement, and was that all I needed, then disappeared back into the store. I ended up at the Factoria O'Reilly just to see if another store could give me a little more guidance on what to buy. The asset. manager there was way more helpful, and although he didn't have a replacement for me either, he took the time to look up what I might need and sent me to home with a few screenshots of the correct connections to look for. 5 ⭐️'s for the Factoria store, I found exactly what I needed! Factoria will be my new go-to store for auto parts! Thanks for the excellent customer service!

Andrés Lin-Shiu

★★★★★

8 months ago

I had a fantastic experience at O’Reilly Auto Parts thanks to the outstanding customer service from the manager, Matt. I came in to get my wiper blades replaced, which ended up being more complicated than expected. Matt went above and beyond—he patiently tried multiple different blades until we figured out the exact one that fit. When he realized the right one wasn’t in stock at his store, he didn’t just stop there. He took the time to locate it at a nearby store, placed the order, and even made sure one of his associates would be available to help install it since he wouldn’t be there later in the day. His professionalism, patience, and commitment to helping me out made a big difference. It’s not often you come across that level of care and follow-through. Great experience all around—thank you, Matt and the O’Reilly team!

Stephanie Peterson

★★★★★

3 months ago

I came in right before they closed in need of a new headlight. Ryan was so kind and helpful, he even installed the headlight for me. Thank you Ryan for making my bad day a little brighter!

Arthur Kiarie

★★★★★

6 months ago

I got wonderful, friendly, welcoming and satisfying service at Oreily Factoria outlet. My VW Jetta had an error on the display and a young gentleman by the name M.J. took me through, did troubleshoot and solved the issue. I was more than humbled by his humility. Thank you so much M.J.

Iceman Patino

★☆☆☆☆

2 months ago

Trust but verify. Battery got drained after I returned from vacation. Took my battery to get charged at O'riellys and was told that batteries usually are no good from Costco when left to discharge. I felt they just wanted to sell me another battery so I kindly asked to charge anyway and apparently they did and we got a failed battery test. Asked another employee to slow trickle charge overnight and when I returned in the morning it was off the trickle charge and was told it failed. Took to Costco to see if it had a warranty and was told that the battery was still good after a Costco test just low on charge. Bought a $46 charger at Costco and I took battery home to fully charge it myself. Learned to never trust anyone looking to sell you something instead of helping you.