About Business
Otto Service is a leading Car Repair specialist serving the Kansas City, MO, Kansas City area. They provide a wide variety of solutions, including Auto repair shop, and other Car Repair tasks. Boasting a solid 4.7/5 rating from 228 verified reviews, their reputation precedes them. As a locally-owned business in Kansas City, MO, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Kansas City, MO.
Google Reviews
Yoshi Sato
★★★★★
3 weeks ago
They spend honest time and through work. I brought in Camry Hybrid and took them 2 days to replaced with 4 year battery warranty. They are experienced with Toyotas also that it takes less time than some other shop to do work. That is hard to find. They are very courteous and professional.
Kim Blankenship
★★★★★
3 weeks ago
I used Otto services again and could not be happier. They found the issue and was able to get my headlights polished, which look fabulous. Customer service is always fabulous too. Otto is top notch and will always be the place I go.
Rhonda Orem
★★★★★
2 months ago
Having been a customer of Otto Service for over 20 years, I know the work they do is done right and done well. This is an honest and trustworthy family-owned business. This is my 5th Honda and they have serviced them all. I highly recommend them.
Debra Ryser
★★★★★
a month ago
This was the first time we took our Honda Passport to Otto Service. They did the 30k mile maintenance and replaced a bunch of fluids including the rear differential. We noticed immediate improvement in how it drives. They gave us great service and are very affordable. We’ll be back!
Kimberly Lovercamp
★★★★★
4 months ago
Otto service went above and beyond to accommodate getting our vehicle serviced. I went in for an oil change and needed my rear brake pads replaced. I live an hour away and they changed around their schedule to work me in on a day that worked best for me. Not only that, but they were able to get it fixed earlier than expected. We have four young children and had to take one of them to an appointment. So, being able to get the van fixed and head home before evening was a huge blessing to us. Thank you so much!
Doug McGregor
★★★★★
a month ago
If you're looking for a mechanic that's straightforward, honest and professional, look no further. They do great work and will save you 100s compared to Honda/Acura dealers!
Matt Brickell
★★★★★
Edited 3 months ago
Recently found Otto Service and just picked up my car from its first appointment. Love these guys. I can't believe I've lived nearby for two decades and didn't know they were here. I felt that the price charged was fair and the wait wasn't bad at all. 10/10, will be back.
Amanda Bachmuth
★★★★★
a month ago
I was referred on Nextdoor app after a bad experience with the dealer, so glad I found this business. They are so honest, welcoming, and trustworthy.
Larry Sidney
★★★★★
5 months ago
Otto's car auto service staff are very knowledgeable and professional. That is the only auto service company I go to. I have a 2008 Honda Ridgeline and they work with Honda.
Miguel Contreras
★★★★★
a month ago
Dealer quality at a fraction of the cost. Although I do most of my own work, certain things are left to professionals, and thats when I call Otto. 😄
Steve G
★★★★★
Edited a month ago
Otto Service recently replaced the alternator in our Honda Accord. As usual, they were professional, prompt, and fairly priced.
Mark Chandler
★★
☆☆☆
8 months ago
First of all, don't look at the reviews on Otto Service website! They only let positive reviews post! I took my 2016 Acura TLX in for service on 7/17/25. I had service code 1235, which was oil change, transmission service, coolant service, air and cabin filter replacement. They basically gave me the car back with a massive oil leak. I had to take the car back the next day to have it fixed. I have massive amounts of oil all over my driveway and the worst thing is, after they fixed the leak they didn't even refill my oil. I checked after I got home and it doesn't even register on the dipstick. Now I'm going to have to take my car back yet a 3rd time to have oil added. The quality of work at this place is not good!
Trent DAmico
★★★★★
9 months ago
Cannot recommend Otto enough! Brought my Acura in with a brake issue multiple shops and a dealership weren’t able to diagnose. Otto was able to diagnose it, and fix it for much less than anything the dealership was proposing. Couldn’t be more thankful!
J P
★★★★★
a year ago
I had them do a high pressure fuel pump replacement, as well as the 100k timing belt service on our 2018 Honda Odyssey. We dropped it off Monday, picked up Wednesday, much much cheaper than the dealer wanted. So far, everything seems excellent, very nice to do business with and will be back in the future for bigger maint items.
Kerry Seck
★★★★★
a year ago
My family has gone to Otto Service for over a decade. My husband is very knowledgeable about cars and knows first hand that they are a company of their word with integrity. They offer fair prices, fix what is wrong only with your approval, and give reasonable recommendations for further immediate or future maintenance. I also love that they have a loaner vehicle upon availability for you. I have recommended Otto Service to many friends of ours and will continue to do so.
Heath Mustain
★★★★★
Edited 3 months ago
12/2025 Review - We recently purchased used 2010 Lexus GX460 and wanted Otto Service to complete a thorough diagnostic check before leaving on an upcoming road trip. I had already identified a few known issues, but they were able to pinpoint the exact cause, fix the problem, and provided recommendation for a future repair that was not urgent or needed immediate attention. We've had Otto Service repair our other vehicle and I trust and appreciate their honesty. We live North of the river by KCI airport and I wouldn't take my Honda, Toyota, Acura, or Lexus anywhere else. 09/2024 Review - Otto Service got my car right in after having it towed and identified the issue same day. It was NOT a blown head gasket as the Honda dealer in St. Joseph had stated and quoted. They replaced the radiator and fixed the issue along with some other needed maintenance at 1/2 the price quote from the dealer. I'll definitely be bringing my 2006 Honda CRV with 111,000 miles back to Otto's for service in the future.
Danelle DeRuse
★★★★★
a year ago
After finding auto service seven years ago, we will not take our cars anywhere else! We even make sure any new car we buy is able to be serviced by Otto Service. We also bring our cars there before we buy them so they can check them over for us. I cannot recommend Otto service enough! they’ve done countless repairs on our old cars, and kept them running for us reliably. They are always able to get us an appointment in a timely manner and provide incredibly reasonably priced loaner vehicles while our car is in their shop. The front desk is very communicative and clear with the services that need to get done immediately and which ones can wait for the future. We drive about 15 minutes to get to Otto Service, but it is well worth the drive! Quality service and customer care like this is hard to come by these days. I’m so glad we found Otto service years ago! P.s. sometimes as I stay at home mom, I bring my girls in as I’m dropping off the car. They have sweet little toys i. the waiting room and kids’ books. They have always treated me and my girls very respectfully and kindly. I appreciate you guys!
Brian Ziegler
★★★★★
a year ago
Honest and Fair! I drive an extra 20 minutes to get to Otto Service rather than going to another body shop or dealership. The team at Otto Service is truly top notch. I’ve never felt overcharged or scammed into replacing something that doesn’t need changed. They dig into the issue to make sure something can be fixed rather than wholesale replacing it if a diagnostic code shows up. The honesty of this whole team is second to none in my experience!
Annise Neidrich
★★★★★
a year ago
Otto Service has been taking care of our vehicles for nearly 5 years. Cody answers all my questions and helps me find the safe and economical solution for every repair. The mechanic team repairs things quickly and with excellent attention to detail. They really do a great job with our Honda and Lexus. I highly recommend Otto Service.
Ron Redd
★★★★★
a year ago
I have used Otto service for two of cars over the last 12 to 15 years. I have found them to be friendly and honest people. I consistently use them because I feel I trust the work they do. I have referred others to them. Recently, they help me make a decision on buying a used honda. They did all the work. I am pleased with how the car is running. Thanks. This is where I go for my oil changes and repairs.
