Passport Nissan of Alexandria

T

★★★★★

a month ago

Walter Moxham has been my service advisor for a number of years now. I recently had a service visit on 1/16/26, and as always, he took good care of my Nissan Altima. I greatly appreciate his honesty, his invaluable knowledge, and his top-notch customer service. Walter is the reason I've been a loyal Passport customer. 🙂

Dr. Anika Prather

★★★★★

3 weeks ago

This is my 2nd car from Passport Nissan and every time they have been amazing. But this time getting my new Pathfinder, Diaz was so helpful and made sure I understood how to work every part of my car. It was such an amazing experience.

Wanda Purvis

★★★★★

a month ago

“No hassle guaranteed” Ask for Sales Consultant Adrian Gonzalez, who made our buying a used car experience a reality. He patiently answered questions and the same day took care of the car maintenance needs.. Successfully making our trip to the dealership a great deal!! The team was really awesome…. Thanks Mr Gonzalez.

Jonathan DeLozier

★★★★★

a month ago

I was fortunate enough to assist a buddy in purchasing a truck from Adrian at Nissan today! It was an all around great experience from start to finish. Adrian greeted us upon arrival after setting appointment over the phone and was very helpful and stayed on top everything the whole time!

Sherry

★★★★★

2 months ago

I had a wonderful, stress-free experience with Passport Nissan in Alexandria, VA. The Sales Consultant, Jannie Lloyd was phenomenal and incredibly friendly. Jannie is a gem in the rough and Nissan should consider themselves privilege to have such a dedicated, knowledgeable employee. She took the time to answer all questions and completely explained all features inside and under the hood. This was the best car buying experience I have had in my life. The Finance Manager was transparent and the process seamless.

John Nicolas

★★★★★

a month ago

I’ve had the pleasure of working with Mary Sutts at Passport Nissan Alexandria and she is absolutely fantastic! She’s incredibly personable and always makes sure to address any issues or concerns I have with efficiency and care. Mary goes above and beyond in her work, and I truly appreciate her dedication and professionalism. Highly recommend her services to anyone!

Sharon Jayson

★★★★★

a month ago

I bought the Nissan Murano , the sales person Milan hossain was very helpful and knowledgeable. The service and selection were amazing!!!!! I highly recommended this dealership if you’re looking for quality used and new vehicles, no pressure from sales person, clean, friendly and professional environment. Best auto buying experience for me!!!!!

Carrington Ray

★★★★★

a month ago

I had a great experience at Nissan of Alexandria. The staff was professional, welcoming, and made the entire process smooth and stress-free. A special thank you to Wasi Biru, who was incredibly helpful and kind throughout the experience. I truly appreciated the excellent customer service and would definitely recommend this dealership to others!

Abdul Rab Abdalyan

★★★★★

a month ago

Passport Nissan is the place to buy your Nissan vehicle. This dealership will make sure you are taken care of in any possible way. The salesmen Adrian Gonzalez and Milan Hossain are very experienced, professional and courteous people who will not let you leave the dealership unhappy. I would recommend this dealership for your Nissan vehicle purchase. Their prices are unbeatable.

N. Sade Dallas

★★★★★

a month ago

After moving to the area I was stressed about creating a new relationship for my vehicle maintenance. Once meeting with Walter I knew I was at the right place and my Altima was in good hands. We went through the records at my previous dealer in Massachusetts and the rest is history. I appreciate his honesty, top tier customer service and his timely communication. I also drove down my older Nissan Titan which needed more TLC than I anticipated. Walter had a thorough inspection performed and a diagnostic code addressed. Helping me weigh the pros and cons was the advice I needed but also knew id get with Walter as my trusted contact to Passport Nissan.

Athena Mae Co

★★★★★

2 months ago

We had a great experience at Passport Nissan Alexandria. Adrian Gonzalez was incredibly helpful and patient, taking the time to explain everything about the new car in detail. He made the whole process easy and stress-free, and because of his knowledge and transparency, we felt confident and comfortable moving forward with our purchase. Highly recommend asking for Adrian if you’re looking for a smooth and positive car-buying experience.

Kesean

★★★★★

a month ago

I had an outstanding experience purchasing my new car from Passport Nissan Alexandria, and I want to give a huge thank you to Adrian Gonzalez for making the entire process smooth and stress-free. Before I even arrived at the dealership, Adrian went above and beyond by reserving the exact vehicle I was interested in, which saved me a lot of time and made me feel confident that I was in good hands from the start. When I got there, everything was ready just as promised. Adrian was extremely knowledgeable about the vehicle, patiently answered all of my questions, and made sure I fully understood every feature and option available. He never made me feel rushed or pressured and took the time to make sure I was comfortable with my decision. Overall, Adrian provided excellent customer service and made my car-buying experience easy and enjoyable. I highly recommend asking for Adrian Gonzalez if you’re planning to purchase a vehicle from Passport Nissan Alexandria!

Memo Bakir

★★★★★

3 months ago

I just purchased a new car with the amazing guidance of Adrian Gonzales. I highly recommend working with him, he made the whole process smooth and stress-free. Ryan, the finance manager, was also incredibly helpful. I truly appreciate all their support and assistance.

J McDonald

★★★★★

2 months ago

Adrian Gonzalez was great. I went in just to look after visiting a few other locations, but he was so friendly and knowledgeable I ended up getting a new vehicle. A very nice change of pace from some recently aquired locations closer to me. Any Nissan needs come see him. I loved working with him.

Robyn Smith

★★★★★

a month ago

I had an absolutely excellent car-buying experience at Passport Nissan in Alexandria! From start to finish, I was in and out in about 3 hours — which is almost unheard of when buying a car. Everything was smooth, straightforward, and stress-free. They were also running a great President’s Day sale, which made the deal even better! My salesman, Milan Hossain, was fantastic — professional, knowledgeable, and easy to work with. No pressure, no gimmicks, just great service. The sales manager, Ronnie Cassetana, truly impressed me. He saw that I had already looked at the vehicle online and was pre-approved, and he met me as soon as I pulled up. I came prepared with all my documents, and he respected that. We talked numbers, came to an agreement without any back-and-forth games, and moved things right along. After that, I met with the finance manager, signed my paperwork, and was on my way. This is the second vehicle I’ve purchased from Passport Nissan, and once again, they delivered a seamless experience. If you’re looking for professionalism, efficiency, and honesty — especially during their sales events — I highly recommend them!

Kandace Williams

★★★★★

3 weeks ago

I had a great experience getting my first car, a 2026 Nissan Sentra S. One day I was just looking at cars online and the Sentra popped up. I showed it to my dad and he wasn’t sure at first if I should get it, but I convinced him that we should at least go check it out. I made an appointment to get more details, and it ended up being a really great deal for a decent price. The car also had a lot of the features I wanted for my first car, and knowing that any car trouble would be taken care of gave me a lot of peace of mind. Adrian helped us throughout the whole process, and he was very nice, professional, and consistent. Since this was my first car, my dad and I had a lot of questions, but Adrian was very patient and answered everything clearly. He did a great job following up with us and made sure everything was handled properly. Even after I purchased the car, he still checked in and continued to help with any questions we had. Overall, Adrian made the experience smooth and comfortable, and I really appreciate how helpful and professional he was. Mr.Adrian was super excited for me and my dad. I’m very happy with my first car!

Delmeta J.

★☆☆☆☆

3 weeks ago

I recently came in for a scheduled 11:00 AM state inspection appointment and unfortunately my experience was disappointing. When I first arrived, no one greeted or acknowledged me. I stood for a moment looking around before approaching a service advisor myself. My invoice listed my advisor as Aki, so I introduced myself and let her know I had arrived for my state inspection. She confirmed my name, asked if it was for a state inspection, took my key, and told me she would let me know when my vehicle was ready. About an hour and a half later, I received a text saying my car was ready. When I returned inside, my invoice was folded on the counter with my key on top and I was simply told, “You’re all set.” After getting into my car, I noticed my phone charging cord and dash camera cord had been unplugged (which I understand may be policy). While plugging everything back in and starting the car, I realized I had forgotten to mention that my vehicle has had a key system error message on the dashboard for some time. I walked back inside minutes later. Again, no one acknowledged me, so I waited for my original advisor to become available. When I told her about the dash error, she responded by saying “Yeah, I saw that.” I was surprised that this was never mentioned to me earlier, especially since it had apparently already been noticed during the service. I asked if there was anything that could be done, and she told me I would need to schedule another appointment for a diagnostic scan costing around $200, which would take a few hours. What stood out to me most was the lack of communication and customer service throughout the visit. In the past, when I’ve come to this dealership, the experience felt much more attentive — even small touches like a quick vacuum or dash wipe were done. None of this was even done to my car this time. After reading my invoice later, I noticed a note stating “upon write up saw key system error message on display.” That made it even more surprising that it was never brought to my attention during the visit. I’ve worked in customer service since 2009, so I understand the importance of communication and acknowledging customers. Unfortunately, this visit felt rushed and impersonal compared to the level of service I’ve experienced here before. I would appreciate management reviewing this experience and working on improving communication with customers in the service department. Because of this experience, I will likely not return to this location or recommend it to others. (Invoice # NICS534607)