About Business
Precision Auto Repair is a leading Car Repair specialist serving the West Springfield, MA, Springfield area. They provide a wide variety of solutions, including Auto repair shop, Auto electrical service, Brake shop, and other Car Repair tasks. Boasting a solid 4.7/5 rating from 324 verified reviews, their reputation precedes them. As a locally-owned business in West Springfield, MA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in West Springfield, MA.
Google Reviews
Gil Molina
★★★★★
2 months ago
There’s a saying that goes, trust is earned. Something that is hard pressed to do when you’re searching for an auto repair shop. To me, my car, is my lifeline. It is extremely important to my livelihood and overall quality of life. With all that being said, when I first heard of Precision, I was listening to radio deejay Pat Kelly. I also have a neighbor who has a Precision sticker on her car. When I first arrived, I thought, I have my mechanic that I trust so I don’t need another one. I went to Precision to perform a diagnostic test that few garages would do, at least at a reasonable price. I was so completely satisfied with their work and attention to detail that it convinced me that I need to bring my business here. To a local shop and not a chain. To someone who is a neighbor as well as a service provider. Someone that has earned my future business and more importantly, my trust. Thank you Precision Auto for being one of the “GOOD GUYS”! May the Force Be With You!
Nick F
★★★★★
2 months ago
I scheduled an appointment for something not too serious with my truck, and Nick reached out to me to mention the pro’s and cons about the repair. He didn’t try to talk me into doing it, in fact, he encouraged saving money and not doing the repair since it really was not serious. Precious has Awesome customer service, super informative, and they are very interested in preventative maintenance.
Abby Ziff
★★★★★
5 months ago
I’m visiting the area and needed maintenance for my 2019 Range Rover, Velar. I did a quick search and found Precision. I was able to schedule an appointment online in just a couple of days. From the moment I walked into the office, Nick already had all my vehicle information ready. I needed new tires and they were able to order and replace them within days. The process was so efficient, friendly, professional and courteous. They didn’t try to oversell services and were very knowledgeable about the specifics of my vehicle. I will be going back for any maintenance or service and am so glad I found them. I highly recommend.
brian miller
★★★★★
4 months ago
I highly recommend Precision Auto. Very professional, very detailed and their customer service was amazing. I walked in their office with a smile and left with a smile. I have an older vehicle they have diagnosed. They called me about diagnoses and the steps he'd take to repair my old, high mileage Van. Also broke down the pricing of the repairs. Very reasonable 👌 I happened to Google highly rated auto shops. Guess what, Precision Auto came up. I called and the rest is history. I will forever go to Precision Auto. I've always fixed my own vehicle ( thanks to Googles help). But I just couldn't figure my van problem. Precision of course figured it !!! Thank you
Kaila Wilson
★★★★★
5 months ago
Awesome experience with Precision Auto! They diagnosed my Buick Verano fast, had great customer service, and even let me leave my car a few extra days while I was out of town. Great pricing as well, my car is good as new! Definitely recommend & will be recommending to others!
James Kilcoyne
★★★★★
a month ago
I needed points in engine. Big job taking apart engine. Dropped off on Monday morning, car repaired Tuesday morning. Quite impressed with speed and work was awesome. I will be back again and have referred some friends to him as well.
Jose Gonzalez
★★★★★
6 months ago
I first heard about Precision Auto Repair on rock 102.1 so when my airbag light came on, I figured I would give them a shot and I’m glad I did. The service was excellent, the gentlemen at the front desk was very knowledgeable and explained everything they were doing in detail. I was in and out of there in no time. They have a comfortable waiting room with complementary snacks and beverages. If you need work done on your vehicle I highly recommend Precision Auto Repair!
Mary Mertes
★★★★★
6 months ago
My daughter and I were traveling from Wisconsin to the Brimfield Antique sale. The last hour before arriving in Springfield, our car began making a disturbing noise. We called Precision Auto. Everyone was so nice and the problem was quickly determined. My daughter’s last trip for service three months before in St. Paul was supposed to include an oil change and some brake work. Apparently, they skipped the oil change , but still charged her for it. The old oil was replaced with new oil and the engine was running well. The work was done quickly, the service was excellent, and I could rest assured my daughter would be safe traveling the second part of her trip safely on her own. Very grateful for excellent service at a reasonable cost.
Rita
★
☆☆☆☆
Edited 5 months ago
My dad and I used to use this shop way back 20 years ago or so. This used to be a small, local, trusted shop. Checking in now on the old auto shop as I’m back in the area… and I’m shocked by the absolutely appalling lack of professionalism by the owner in these replies. Not to mention the racism in some of the replies “we have a Dominican on staff, clearly we can’t be racist!” Way to invalidate and alienate your customers. There are so much better, more professional and affordable shops in the area- skip this one. I’m sure he’ll respond to my review with the same level of unprofessional snark. That’s the best way to tell how you’ll be treated should anything go wrong- look at the owners replies to reviews. Update — predictable. The owner doubles down, denies reality, and pretends I invented a quote he himself posted on a public platform. Either he’s lying or he genuinely forgot defending his shop’s behavior by listing the races of his employees — as if that magically erases racism. Newsflash: it doesn’t. Tokenism isn’t a shield. The arrogance it takes to dismiss someone’s concerns and claim moral high ground because of who you hired is embarrassing. You can’t gaslight people with screenshots still floating around. This is exactly why I left the review in the first place — not because of the work done (or not done), but because of how this place responds when someone calls them out. With condescension. With denial. With lies. You don’t need to take my word for it. Go read their lowest-rated reviews. The pattern speaks for itself.
Sevendusted Hound
★★★★★
5 months ago
First time coming here and I have to say it’s the best mechanic experience I ever had! Extremely honest and will only repair what needs to be done. Thank you so much you guys you definitely gained a new loyal customer! Most honest auto repair shop I’ve dealt with! 🤩🤩🤩
Mark Plavecki
★★★★★
6 months ago
They fixed my tie rod and back light and did a great job, also did a full over of my car and told me any issues my car was experiencing, which I purchased used and expected a few fixes . They do great work and fair in pricing . I def recommend them and will go to them again.
Kalee Kenney
★★★★★
8 months ago
My Nissan Rogue is over 10 years old, and she never made a fuss about anything until this past week when she was very ill. I brought her to Precision Auto Repair and they fixed her right up. Thank you!!
Seth
★★★★★
8 months ago
If your looking for minor service or major repairs or if your not sure what you need done for your vehicle, these guys are top notch. They are reasonable with cost and are transparent about the whole job and what they will be doing to your vehicle. I've been going to Precision Auto Repair for over 3 years and still recommend them to anyone looking for a Auto Repair Shop that has a exceptional reputation for quality work and does the job right every time. I recommend this shop to anyone who needs Auto repair services for their vehicle.
eirizarry79
★★★★★
a year ago
Huge thanks to James and Matt at Precision Auto for their outstanding service! They took care of my 2018 BMW X1 with top-notch professionalism and expertise. I drive all the way from Rhode Island to Massachusetts just to bring my car to them because they are by far the most trustworthy shop I’ve ever dealt with. They go above and beyond to make sure everything is perfect, and their attention to detail is second to none. If you’re looking for honest, reliable, and high-quality auto service, Precision Auto is the place to go. Highly recommend!
DrCyborg LIVE
★★★★★
a year ago
Best service I have ever received at a mechanics shop. Amy and Nick at the front counter were professional, very communicative during the entire process and I left with a smile because they complimented my car. An added gesture that wasn’t needed but greatly appreciated. The office and waiting room is very clean and they offer snacks and drinks while you wait. The inspection that they send you is extremely detailed and good information to look at. Everyone at this shop is awesome and I will be recommending them to anyone who lives in the area to get your repairs done here. Best shop in Massachusetts!
Joanne Chamberlain
★★★★★
a year ago
I am a new customer of precision auto repair, having been referred by a younger family member. What a refreshing change. Every staff person I spoke to from Amy through to Matt epitomized excellent customer service!! They listened to my concerns, did a thorough examination of my older car, made some suggestions, but never, ever any pressure! For the first time as a female, I felt comfortable with their patient and thorough explanation of the car's issues, and the subsequent repairs. It's no wonder their years of rave reviews fill an entire table top! Don't hesitate for a nanosecond to contact them.
Jossie Rodriguez
★★★
☆☆
Edited 11 months ago
Nice place. Very friendly staff. Only gave it 3 stars because I dropped my car off to get brakes fixed ... & they ended up doing a diagnostic (that I didn't ask them to do) and so when I picked up my car they had a list of things that needed to get fixed... which is not what I asked for & the brakes weren't done. I knew my car needed work. But that's not what I specifically went for. I went for my brakes. 130$ (or was it was 150) for something I did not ask for. I think a courtesy call before doing any work if not what it was dropped off for would have been nice, because I would not have proceeded w the diagnostic.
Kendall
★★★★★
7 months ago
Honest, respectable people. They will tell you the actual truth about your car which SAVES LIVES! They were very honest and I can’t be more thankful for that, if it wasn’t for there honesty I would not have known my car is not in a safe condition- was lied to for years by the shitty “mom and pop” car places. Thank you precision auto! 5 stars! Also have payment plans very helpful .
Laurie Levine-Lowen
★★★★★
a year ago
My Subaru required some significant work after aging out of Extended Warranty. We moved to the area recently and relied mostly on reviews to find a reliable repair shop locally. Fortunately, we came to Precision Auto Care. We were always able to reach a person who knew what was going on and were treated respectfully and professionally. I felt they were very honest about what needed to be done and what could wait- this was not the case with the original dealership, where I had to consult my outside mechanic to get an honest and practical assessment. I highly recommend Matt and his team at Precision Auto Care.
Jerry Mansfield
★★★★★
a year ago
We were traveling home to Maine from upstate New York when the engine in our 2012 Subaru met its demise on the Mass Turnpike just west of Springfield. A quick online search found Precision Auto which resulted in a calming, helpful conversation with Matt that began the process of recovering from our travel disaster. Clear, honest, and timely communication, excellent service work, and fair pricing soon put our travel disaster back on track and has enabled us to drive our Subaru back home to Maine. We feel so fortunate to have been so close to Precision Auto Repair when things on the Mass Pike went awry for us. The customer service provided by the team there is outstanding.
