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About Business
For professional Car Repair care in Quincy, MA, Quincy, look no further than Quirk Nissan Service. Their team excels at delivering top-tier results for Auto repair shop, Car repair and maintenance service, Mechanic and related Car Repair needs. Their customer-centric approach has earned them a 3.9/5 rating based on 82 pieces of feedback. They have become an integral part of the Quincy, MA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Quincy, Quirk Nissan Service is ready to assist with your next project or repair.
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Google Reviews
Allan Chuang
★★★★★ I recently had an issue with my Nissan Rogue CVT engine. Thankfully, I gave Paul a ring, and he was absolutely instrumental in resolving the problem. Paul’s technical knowledge and commitment to ensuring the repair was done right were clear from the start. He made sure the issue was thoroughly addressed. Even more impressive is his proactive follow-up after I picked up the car a few days later just to ensure the car was running fine and to answer any questions I might have. It is rare to find a Service Advisor who is both highly skilled and genuinely invested in your satisfaction. Paul is the reason I trust this Nissan service center. Highly, highly recommended.
Maria Slim
★☆☆☆☆ I'm looking for my new car. Yesterday I went to the information desk, but some man’s had a kid showing me the cars. I just wasted my time. I left the same way I came. How do you expect me to buy a car just because you show them to me if you don't have the slightest idea how to treat a customer? I'm buying a car, not candy. If you're going to buy something, make sure it's someone with experience, but first, someone who actually does their job good. Yesterday, it seemed like they didn't want to get off their desks. 🙄to those in charge of service👎🏽👎🏽
Paul Canavan
★☆☆☆☆ I would leave zero or negative stars if this review platform would allow - this story is not just unbelievable but unthinkable that a dealership could conduct themselves in this manor! We have a 2023 Nissan Pathfinder which we purchased from Boch Nissan a couple years ago. On January 19th a number of warning lights went off on the screen. The message was that there was a misfire in the engine. We parked the car back at home and made an online service appointment at Quirk Nissan. The following morning I took the car in and met with the service advisor. What happened next was one of the most outrageous scenarios the I’ve been involved in, filled with lies and deception. This story is almost unfathomable!! The service advisor asked me what was wrong with the car and I informed him that a warning light when off and it indicated a misfire. Without hesitation the advisor said it was rodents chewing the wires in my engine and quickly showed me a bill from another customer for $6700.00 for repairs due to rodent damage and then whispered “don’t worry, your car insurance will cover it”. I found it odd that he explained and identified this without even looking at the car. I left the car with them but on the drive home, I called back the advisor and said … if there is any indication of rodent damage … do not touch the car, I will pick it up and get a second opinion. I just did not trust the situation, everything about it seemed weird. I called at the end of the day and was told they could not identify the problem and would have to keep the car another day. I still did not feel good about the situation so the next day I went in to see the service manger with my wife - his name was Chris.I explained what had happened the previous day and that I was not feeling good about having the car repaired if it was not covered by the warranty and if there was rodent damage. In a very aggressive way Chris said ,.. “How do you know it’s not rodent damage and the issue with the car is covered by warranty” ????? I asked him “is it rodent damage “ ?? And he said we don’t know. He then took us into the service bay to see the car. The engine was taken apart which I found odd because most of these types of problems are easily identified by a computer. Chris then showed me what he identified as rat droppings inside the intake manifold (see pictures). I could not believe it because the droppings were large and it’s impossible that a rat could get inside the core of an engine???? An engine runs at 200+ degrees!!! How could droppings not burn up or even a rodent survive??? I drive this car regionally around New England, it’s never sitting around!! I immediately said to him that this is a set up, a lie and a scam and he quickly walked away and disappeared into an office. I went back and found another service advisor and told him to put the engine back together and I will have the vehicle towed to another dealer. I had the car sent to Coastal Nissan for a second opinion. They hooked a computer up to the car and within minutes found the issue with the vehicle. It was an electronic part that caused the problem. There was absolutely no reason to open the engine of the car. They replaced the part and I picked the car up the next day. I explained to them the experience I had at Quirk and they could not believe it !!! They told me it was impossible a rat could get inside the engine and that the droppings could even exist with the heat of the engine. They also explained that they have heard of this scam before but never in a major dealership. It is almost inconceivable that Quirk would go that far to get money out of customers. I felt so bad for the person who spent $6700 to have a questionable repair done and even if it was covered but auto insurance, you would still have to pay the deductible. If you ever get in a situation like this with your vehicle, ask for a second opinion. I called Nissan Customer Advocacy on this incident and they were no help, so this story is going right to the Attorney General’s Office! Wow - please beware of this scam at Quirk!!
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