Google Reviews
Melissa Willenbacher
★
☆☆☆☆
3 years ago
I contacted Rentz about installing an already purchased, specifically made for my Nissan Versa Note tow hitch and lights. I had an in-depth conversation with the man on the phone and explained my situation. I needed the hitch on my car because my mother had passed away and I need to drive to Tennessee and pick up her personal items so I needed to tow a small trailer. I explained that I had purchased the tow hitch and lights and that it was a no drill hitch. I was told over the phone that it would take about an hour to 1 1/2 hours and the cost would be a flat $125.00. When I brought my vehicle in and after the tow hitch was already put on and it was complete I was charged double. $250 for a simple installation of a hitch on a small car that took less than an hour. I explained the conversation I previously had less than a week ago with an employee over the phone and I was told it would only be $125. The current employee told me because I purchased my own products there was an extra fee and I am being charged 1 hour for the hitch and one hour for the lighting but that it’s not technically an hourly rate. How is this fair or right????? The employee over the phone knew I had my own hitch and lights and still said it would only be $125. Nor did the current employee say there would be an extra charge when I told him I had my own hitch and lights. As a fellow small business owner in the Clearwater area I’m appalled at how shady Rentz is. Charging double after being told there was a flat fee is robbery. I won’t be able to attach the hitch to my trailer until this weekend so I can’t attest to if it’s done correctly yet or not however the shady business practice is enough for me to rate Rentz a 0 out of 10. I WILL BE FILING A COMPLAINT WITH THE BBB.
Tarri Bryant
★★★★★
5 years ago
Jake and Joe did great job of getting my RV braking system ordered and quickly installed on my vehicle and also equipped the base plate for my tow bar. I haven't had a chance to use the towing system yet, but they told me whenever I start up, just swing back by and they would show me all about the braking system. Highly recommend them if you are looking to outfit your RV dinghy.
Pat Harmon
★★★★★
4 years ago
The guys at Rentz installed the tow bar package on our SUV. They did a great job, at a great price. The best part of going here are the guys who work here! We are very grateful to Benny for his patience in walking us through hitching the car up and explaining everything to us. These guys are the best.
Robert Rogers
★★★★
☆
2 years ago
I had a new trailer hitch installed on 2019 Lincoln mkc. They were great with the follow-up after ordering the parts. Really good customer service. They didn't have a record of the work I had done there in the past. Overall though, I'd recommend them for trailer or hitch work.
1 2
★★★★★
2 years ago
They were very busy, which isn't a bad thing to me. Once they got me in, the work was done above and beyond and done within the time frame discussed. I had some custom welding and roof rack work done to accomodate a tent, as well as lightning, trailer snd car wiring, and custom tire months and all of it's working out perfectly. I could not be happier, thanks again to Tony and all the crew there!
Grace O'Brien
★
☆☆☆☆
a year ago
If I could score zero, I would. Paid them to install a tow system on my RV/Jeep. Hot swindles into a braking system that was only not necessary, and destroyed my Jeep. Extremely unprofessional when trying to pick up and was told after arranging that the person was not there to train. Management had to get involved and they were not apologetic at all. Avoid!!!
Curly g
★★★★★
3 years ago
I had to weld axles on these trailers and the guys there were cool enough to let me use there jacks and they even came by with a fork lift too when needed. Thanks to them I finished
Kathy Replogle
★★★★★
3 years ago
Difficult to find someone who can install properly a driveshaft disconnect. Rentz was knowledgeable and efficient. The price charged was reasonable and they were upfront in scheduling to allow for a full day to install, since we were from out of town. It was adjusted perfectly and we are pleased with the performance. Shout out to Scout, who makes each visit extra nice.
Steven Fowler
★★★★★
2 years ago
I save been using Rentz for 20 years now and they have been professional and helpful everytime!! They tell you what needs to be done and get it done!!
Dennis Wall
★
☆☆☆☆
2 months ago
Was told three separate times to come their when I arrived they sent me away because the manager put the technician on another job this is a joke tied my entire day up driving their and back
Michael Silverman
★
☆☆☆☆
a year ago
A Real Clown Show – Straight Out of Sanford and Son To begin with, this place is filthy, disorganized, and completely lacking professional leadership. I called and spoke with Joe about ordering a trailer hitch for my 2021 MB GLC 300. He told me it would cost around $990.00 because it needed a special wiring harness. Since I was in a hurry, I gave him my credit card information, and he assured me he would order the hitch immediately and call me when it arrived in a couple of days. Five days went by without a call, so I followed up and spoke with Joe’s father, who informed me the hitch hadn’t even been ordered yet. He promised to place the order immediately and let me know when it arrived. A day later, I received a call saying the hitch was in, so I brought my vehicle in the following day. I waited while they installed it, which took over two hours. While I didn’t mind the wait, I couldn’t help but notice how filthy and unkempt the place was. When the job was done, I inspected the installation and noticed there was no wiring harness on the trailer hitch. The manager claimed, “I didn’t know you wanted a wiring harness.” I explained that I had discussed this in detail with Joe when I initially placed the order and had made it clear the wiring harness was required. I expressed my frustration to Joe’s father, noting that I would now need to bring the vehicle back and wait again. I also mentioned that I expected to be charged more since they’d have to go under the vehicle again. He assured me there would be no additional cost, saying, “It won’t cost any more than if we had done it right the first time.” When I returned for the second visit, I received no priority for the service, and they kept my vehicle all day. To my shock, the bill was an additional $588.50, bringing the total to $1,278.65—a far cry from the original $990.00 estimate. Now for the kicker: When I hooked up the rental trailer, I discovered they wired the harness incorrectly. The trailer lights stayed on constantly, whether the vehicle was operating or not. As a result, I had to unplug the trailer every night. Now, I still need to hire someone else to fix their shoddy work. I cannot, in good faith, recommend this business to anyone—not even an enemy. If someone suggests using them, I advise you to run the other way.
Geoff Whitworth
★★★★★
4 years ago
This place was great. Took me in same day and work was done fast. So happy I chose to come here. I needed hitch work done and they got me towing again. Highly recommend!
Tracy Affrunti
★★★★★
a year ago
⭐️⭐️⭐️⭐️⭐️ Rentz is absolutely top-notch! They specialize in hitches, lifts, tires, and more—and they really went above and beyond to help me out. The team is knowledgeable, professional, and genuinely cares about their customers. They made the entire process smooth and stress-free. If you’re looking for quality work and great service, Rentz is the place to go! Highly recommend!
Mark Day
★★★★★
6 years ago
Very helpful in figuring out what I needed to outfit my truck. Quick install and looks great. Pricing was very fair.
peacefully daydreaming (amber)
★★★★★
a year ago
These guys are amazing!!! I took my car to a 10 minute oil change places. And they told me my oil pan was too damaged and I needed a new one. They quoted me $800. I then took it to Rentz and he told me there was nothing wrong with it and changed my oil. They are great guys!!! Always looking out and they deserve your business!! Probably one of the last good Mechanics around!
Bella lbc
★★★★★
8 months ago
Rentz installed a hitch on my car for about half what the dealership quoted. They were extremely patient with me on my initial call reviewing my options and the extra harness needed for my car year as well as going over the parts vs labor price for each option. I wound up placing my order and waited for my call to schedule the service once the parts arrived. On scheduling the service date I was warned I’d need to plan for leaving it with them the full day so they can adjust their workload as necessary. Yesterday my mom & I drove the 90 minutes to their location and turns out while I waited for pickup they took my car in promptly, so we did some errands, had brunch then received the call about 2.5 hrs later for pickup up which was much easier than heading home and back again. While paying the hitch bill we wound up adding a ball to the hitch plus steel locking pin and the owner himself was very kind in helping me get both installed on my hitch while still in the lot before we left. Very clean little shop with an accessory display showroom plus a clean restroom for clients. All in all my mom and I were very pleased with the service and kind assistance we received. Would highly recommend Rentz to anyone in the Tampa/Clearwater area.
Joe Merino
★★★★★
8 months ago
On a referral from my mechanic from Ed & Richey's Garage in PH, I just made a quick call to Rentz of Clearwater to find out more about my truck's towing capacity and I cant say enough about Jake and his patience and strong customer service skills. He answered all my questions and shared his professional insight; he didn't once make me feel like he didn't have time for me and that means everything. That is world class customer service! Nice work, Jake...you just earned a lifelong customer!!
Jeff Hargrove
★★★★★
5 months ago
Have had multiple tow bars installed by Rentz on our Jeeps. They do a great job. Stand behind the work performed. Our most recent Jeep proved to be difficult. They worked on it until is was correct! Not their fault just JEEP LIFE!
GF A
★★★★★
a month ago
I didn't buy anything today but what a first class place! Extremely helpful with my goose neck to fifth wheel situation. Spick and span bathroom. The whole place is a pleasure to visit
Stephen Wostal
★★★★★
5 months ago
We have an older travel trailer that was stored in FL and we needed to haul it cross-country, were a little nervous about tires and the axles holding up for 2400 miles after being exposed to the salt air in FL for many years. Brought it to Rentz and not only did they do a superb job on fixing things up, repacking the bearings, adjusting brakes, new tires, etc. - I feel like we paid an honest price for the work. The work was done quickly to help with our timeframe, and we got to spend some time talking to the mechanic who did the work as well, and he had us test a few things to make sure brakes were tuned to our liking before we left. Here we are now at the other end of the country and the trailer made it fine with zero issues - thanks you guys! Would highly recommend Rentz to anyone needing trailer repair.
