About Business
Rick Hendrick Toyota of Fayetteville Service Center is a leading Car Repair specialist serving the Fayetteville, NC, Fayetteville area. They provide a wide variety of solutions, including Auto body shop, Auto broker, Auto parts store, and other Car Repair tasks. Boasting a solid 4.4/5 rating from 64 verified reviews, their reputation precedes them. As a locally-owned business in Fayetteville, NC, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Fayetteville, NC.
Google Reviews
Tyler Paul
★★★★★
3 months ago
Go see Chris Knoble for anything you need! He is awesome!
Michael Vinicombe
★★★★★
a year ago
Went today for an oil change and tire rotation at Rick Hendrick Toyota and was extremely impressed. The Assistant Service Manager, Ryan McKee, was outstanding. His professionalism and excellent customer service made the experience seamless. He explained everything clearly and kept me updated throughout the process. The service was quick and efficient. I highly recommend Rick Hendrick Toyota and commend Ryan McKee for his exceptional service. I'll definitely return for future maintenance needs!
Rosa Vargas (TiTy)
★★★★★
4 months ago
Luis was great. Attentive speaks Spanish too. Come see him 100%
Cypris
★★★★★
3 months ago
Matt was helpful with my recent purchase making all my bases were covered.
Linzy Kosterman
★★★★★
4 months ago
Enjoyed working and talking with Bill! Super nice guy and made the process easy
Shawn Davis
★★★★★
3 months ago
Chris Knoble did an amazing job taking care of my vehicle great customer service
Kenneth Williams
★★★★
☆
8 months ago
Ms. Melissa Oldfield, of your Service department, was totally professional and responded to all of our inquiries. My main issue was the computer system that failed to provide us with the sales taxes owed, along the way to the final invoice. It displayed the maintenance items that I had Accepted, and the cost of the item, however there was not the subtotal, AND its resultant sales tax, so that there wouldn't be any final surprises. The repairs themselves were done to standard and are appreciated.
Barbara Bailey
★★★★★
2 months ago
Christian Ortega an excellent service advisor took great care of me and my car
Megan Mina
★★★★★
10 months ago
Overall great experience for my tire replacement. I was especially impressed by the quick turnaround—tires were in the same day and my car was ready within just a few hours. Working with Chris Knoble was a seamless experience—he was incredibly helpful and made the whole process smooth and stress-free with his professionalism and attention to detail. He understood exactly what I was looking for in terms of ride quality and overall performance, and the tires he recommended were spot on. Thanks, Chris and Hendrick Toyota of Fayetteville!
Alysha Torres
★★★★★
2 months ago
Brought my car in for servicing and had a great experience. Myles was more than helpful and professional, thanks Myles!
Tyheed Lambert
★★★★★
2 months ago
Chris, you did a fantastic job servicing my car today! All the recommendations you gave were spot on and came in right on time.
TSS AGENCY
★★★★★
a month ago
Rick Hendricks Toyota has a Great Team in Service Dept. You Must ask for Luis Rivera, he is Honest Reliable, Knowledgeable and Friendly and he loves his children.. Great Guy!!!!
N White
★
☆☆☆☆
4 months ago
Purchased our vehicle here and had every single service for the past five years on all our Toyota vehicles completed here but over time the service, value, and reliability has went down hill so far and fast that we would rather drive an hour away for an oil change than go back. Lack of accountability, communication, assistance, always being presented with more and more things that need repair on a well maintained vehicle, and over all customer service is appalling. Appointment means nothing to them-more a suggestion than a rule. No system for line management when you enter the service area. No acknowledgment or check in, just stand there and hope one of the desk technicians bother to look your way and assist. No consideration for your time, money or concerns, they are just about packing in as many services per hour and charging as many repairs as possible on to each customer. We have given them more than enough opportunity to do better and instead it continues to decline into bad business 101. Done with bothering zero stars if it would allow.
Shameika Goodman
★★★★★
2 months ago
Will Mc Coy, Artie Hall, and Travis Ryan helped us with our purchase. Super professionalism, and friendly service! We will definitely recommend to friends and family.
Brad Ward
★★★★★
3 months ago
My salesman Jerome Bently made it easy to get my new 2026 Corolla. It was quick, and he got us a great deal!
Charlotte Jackson
★★★★★
4 months ago
Came in for my maintenance and oil change that I have the package for through Rick Hendrick. I couldn’t have been happier with the assistance that I received from Luis. He was very competent and knowledgeable, and he helped coordinate to get my plastic splash guard replaced and they were able to do it same day. Very reasonably priced also! Very happy to come get my car serviced here and would purchase a car from Rick hendrick in the future.
Alec Deremer
★★★★★
4 months ago
Nate made my girlfriend’s car-buying experience absolutely incredible from start to finish. From the moment we walked in, he was friendly, professional, and genuinely interested in helping her find the right car—not just making a sale. He took the time to explain every detail, answered every question with patience, and never once made us feel pressured. If you’re in the market for a car and want someone who is honest, knowledgeable, and truly has your best interest at heart, ask for Nate. We couldn’t be happier with the experience and the car. Highly, highly recommend!
cynthia stewart
★★★★★
2 months ago
I brought my car in for my annual inspection and was promptly greeted by Asst.Service Manager Myles Philpott. He was very courteous and professional in his conduct. Mr.Philpott also communicated with me any concerns I should be aware of throughout the service process. I was very pleased with the service I received. .
Jordon Tanner
★★★★
☆
Edited a month ago
I was working with Joseph and he really did a great job letting me sort through different options and find the exact truck I wanted. Presented me with fair pricing and the head of sales joined and also was very pleasant to work with. They ordered the exact on I wanted from concord. Then the next day my experience was a 180. Some guy “helping” out was interrogating me about why i refused to sign a paper before I see the vehicle I was buying. Very rude and un professional. The finance officer was also great with an up beat personality. Although I had to wait an extremely long time. The truck was supposed to be ready at 4 i didnt leave the dealership until after 7 PM and they disnt even feel the tank. Overall and okay experience. Everyone was great except for the finance officer that was “helping” out and the overpromised under delivered timeline. But Joseph was great 5 starts to him. The ladies at the front desk are super helpful and nice! Adding a star back!
Amber C
★
☆☆☆☆
5 months ago
I brought my Sienna in for the 15k service. I noticed a smell and had my husband look under the hood 2 days after the service. He found that the oil cap was off and just sitting under the hood and oil has spewed everywhere. I understand that mistakes happen but this could have been much worse. What else might they forget or neglect when you have your vehicle serviced? I called the dealership and had to wait for a manager to call me back. When the manager called me back(Casey) he said that it was interesting that my oil cap was off because they did not even do an oil change this service. I purchased my vehicle at this dealership and have only had service done at this dealership. I didn't remove the cap. I felt like he was saying I was lying. He offered for me to bring the van in to have it properly cleaned. My husband took care of it-the dealership is 45 min from my house.
