Rite Rate Auto Repair

Theofial Langner

★☆☆☆☆

2 years ago

I was really hoping that this would become my go-to mechanic. I was quoted a competitive price for a rack and pinion replacement on my 2010 Honda Odyssey. My van was leaking, making a rattling noise when going over bumps, and the steering had some play in it when I dropped it off. It was explained that I would have to get an alignment on my vehicle upon completion, as they did not have an alignment rack in their shop. All of this was fine. When I picked up the vehicle, I was told that the leak was fixed so I drove straight to Firestone for an alignment. I also had Firestone take a look to ensure that the rest of the front-end looked okay. When I picked up my van, they told me that there were no cotter-pins installed with the new outer tie-rods. Firestone's tech installed them. I noticed two days later that the van was still leaking and making a new clunking noise when turning the steering wheel. I gave it another couple of days just to make sure that it wasn't just some spilled power steering fluid that had pooled somewhere and was dripping on my driveway, or that the noise was just some break-in period for the new parts. Frustrated, I drove my Honda back to Rite Rate. I told them that the van was still leaking and there is now a strange clunking noise when first turning the steering wheel. They said they would check it out, so I left it with them. That evening they called me and said that the oil filter housing and oil pan gaskets needed changed and quoted me an outrageous price. I asked about the noise and was told that they would look at that the next day. They called me the next day and said that the sway-bar links needed replaced and quoted another inflated price to fix it. On top of all that, the receptionist told me that they were going to have to charge me $85 for pointing out these problems. I explained that I didn't bring the vehicle in for a diagnosis but only for them to check the work that they'd already done to make sure something wasn't missed. After all, they forgot to install the cotter pins, and it was now making a strange noise and still leaking, after the boss man told me that the leak was fixed. The receptionist said that she would lower the charge to $75. I expressed my displeasure with the charge and indicated that I would have to leave an honest review. That was met with indifference. Just on principle, I would choose to not take my vehicles back to Rite Rate. My only hope is that the work that they did do does not come back to bite me.

Levi Vargen

★★★★★

2 years ago

On a continuation of a road trip from Denver to Nashville, the front passenger wheel bearing in my 3500 dually suddenly decided it had enough. I managed to get off the interstate into a parking lot and started calling shops. Because it was Saturday, shops were either closed or unavailable to look until Tuesday. Just as my mind began reeling about the logistical challenges, I noticed a review of Rite Rate from someone traveling through the area on a holiday that experienced some brake troubles, and they got him fixed up and on the road in a couple hours. Called and spoke to the shop owner explaining the situation and he invited me to come down. Not only did the staff get me back on the road in a few hours, but they all were incredibly friendly and hospitable. Not just to me, but all who were there when I arrived and came after me. Their diagnosis was accurate and did not try to sell me (or anyone else) unnecessary parts or repairs. I Highly recommend this shop.

jaber W

★★★★★

8 months ago

Bought a Honda civic and it’s amazing! Drove 3 hours for it and was really worth it definitely recommend if your looking to buy a car.

Pulse Grow

★★★★★

8 months ago

Bought a Mercedes from them and it has lasted me years and got it for a really great price. Definitely recommend!

Shariq Mohammad

★★★★★

3 years ago

RiteRate took great care of my wife and I after our car broke down on the highway. We had to replace the engine and they did great work that was above and beyond what I expected with 0 up charging. Super quick service in half the estimated time with very honest pricing and no hidden fees.

Aaron Henderson

★☆☆☆☆

2 years ago

I thought it was a great place to take my vehicle but it turns out to be a upcharge game . I have a radiator supposedly replaced and new coolant system. I paid the 800 dollar only for my car to need coolant three weeks later. When I contacted them , he told me to bring it and he would diagnosis it for 85 and if it's caused by them he would. Replace it for free. Well only person who delt with my radiator and coolant was those guys. Bad business and didn't do the work. I would NOT recommend this auto.

Gabriella Rodriguez

★★★★★

4 years ago

Brought the car from them in September of 2021, No issues car had very low miles, I also am I able to get oil changes done in the car lot shop as well. Friendly and great customer service. I would recommend anybody looking for reliable cars to go through Rite Rate Auto Repair.

Joe Stokely

★★★★★

3 years ago

I needed some electrical work on my car, and after five other places told me they couldn't get to me until next week, I pulled into Rite Rate. Before I could even walk in the front door, they were looking under the hood. They identified and fixed the problem quickly, at a VERY fair price. I am well pleased with the service and value.

J Jones

★★★★★

2 years ago

I recently got my brakes and rotors replaced at this repair shop and they did a great job. I expected to have to make an appt but they were able to fit me in just as a walk-in and completed the work in a timely manner.

Liam Collins

★★★★★

5 years ago

Every time I leave my car here it is repaired quickly and for a fair price. Much cheaper than many other businesses in KC and they always do a great job. Very helpful and friendly as well. Would recommend to everyone

Liz Kerlin

★★★★★

3 years ago

Rite Rate was the only place with a reasonable quote to fix my side mirror. Everywhere else wanted to replace the entire mirror, charge me to paint it, etc. They figured out how to replace just my glass and saved me a lot of money. I will be using them again.

Moaz Elseewy

★★★★★

3 years ago

They did a fantastic job on my Avalon’s Radiator and as well as the wipers. Thank you very much. Will definitely come if any repairs is needed.

Morgan Kirby

★★★★★

5 years ago

I had my car in there last week. i needed a few things worked on. Stephen went out of his way to explain to me what needed to be done and showed me what he was going to do. Once he was done he took the time to show me what he did and asked if there was anything else i needed help on. I would recommend them to anyone how need mechanic work of any kind to give them a call. They are always willing to help.

Colorado John

★★★★☆

3 years ago

Very good mechanics, expert at steering / suspension diagnostic. They found the actual problem unlike other 2 previous shops diagnosed. Fixed it all for same money as less than other estimates.

Nour Zughbi

★★★★★

2 years ago

Took my car for ac repair. Was greeted by friendly and fast service. Best pricing in Kansas City. Will be back for any future car repairs!

Venkat Sai Jagini

★☆☆☆☆

2 years ago

They are very busy, even they are not listening to what we speak . Atleast they are not telling how much is the estimation price for the problem and what is the issue in the car and how to repair it. Customer satisfaction 👎. They don't have time to listen completely.

Nature Boy

★☆☆☆☆

3 years ago

I feel like they overcharged me for a diagnostic, I wouldn't recommend anybody going here. They overcharge to like they're a dealership when he just driving the cars around and coming up with something in his head