RJ Burne Cadillac

Lynne Hunting

★★★★★

4 years ago

Best car buying experience I've ever had. The Sales Representative asked me what I was looking for and led me right to the perfect vehicle for me. He didn't try to up-sell me and there was absolutely no pressure. When I was signing my purchase papers Mr. Burne came into the office to thank me personally for my business. I love my "new" to me Cadillac and I will definitely be back for future purchases and to service my car. I feel that I can trust them. I whole heartedly recommend RJ Burne Cadillac.

Zachary Fannon

★☆☆☆☆

2 years ago

Data sheets do not show details of inspection findings. Other places have provided a detailed sheet of what they checked as well as parameters of “good” “recommended replacement” “needs replacement.” This often allowed customers to plan out how to maintain the car. That lack of transparency is… not okay. This has lead to many strange repair suggestions over the time I went to this franchisee. Suggestions that just don’t make sense… such as replacing a part that was only months ago replaced. Suggestions that second opinions blatantly disagree with. They also suggested I replace my AC unit when I asked for a bumper… even though the AC unit worked fine despite a dent. They refused to give me the cost of just the bumper because it was an “all inclusive quote.” IF I agreed to this job they could’ve charged me ANYTHING within that quote… and then claimed it was only the cost of the bumper. It was very shady. Lastly, for a long time before I decided to stop going here for repairs, I’ve asked them to identity a sound the front right wheel house makes. They offered suggestions but… none worked. Nor could they explain the sound. I gave up and went to a new shop. There they were able to find the problem… It was a part that was deliberately bent in such a way to create noise. So take what you want from that information.

Brian Minor

★★★★★

2 years ago

I had my XT4 in for service. Wanted to give a very big thank you to Darren in service and making sure I had a vehicle while my Cadillac was in for service, and was waiting on parts due to the GM strike. Thank you to Joey for getting me right in for service when I'd call and Rose for making the paperwork for the service car easy. Your team took good care of me. I'll only be in for service at your dealership and when I'm ready for a new Cadillac I'll be in for the sales experience.

Suzanne Krispin

★★★★★

2 years ago

Great customer service. Very friendly and professional staff. Dave made my buying experience so fast & easy-going. He went above and beyond. If you need a vehicle & are short on time, call Dave. I Was in and out in an hour. 10/10 recommend.

Shawn Casey

★★★★★

3 years ago

Had my Cadillac serviced at Burne for the very first time. I got my Cadillac second hand, I did not buy it here. EVERYONE Darren, Pete, Mark, to the tech that worked on my car, Allen, were wonderful and couldn’t do enough for me. They treated me like I just bought a brand new car from them!! It was a very enjoyable and pleasant experience, something you don’t see a lot of today. They do it right here, old time customer service the way it should be. Please don’t change Burne, you have a customer in me for life!

Sean Volack

★★★★★

a year ago

By far the best dealership around ! I have dealt with them for many years and they allays treat us with the utmost respect and will treat like family . And do anything to help u . From sales with Dave , Brian the manager Steve in Finance from service department to Rj him self . A big thank you !!!!! They never disappoint . If u are looking for a vechile give them a chance u will lot be disappointed!!!!!!

Dave Wilson

★☆☆☆☆

a year ago

Assume everything you are told is inaccurate or false. I tried hard to buy an Escalade and I had everything on my end of the deal aligned before I stepped foot in the dealership. Unfortunately, I was repeatedly misled by the sales team. When I realized this was the case, I asked the salesman about why he repeatedly misled me, instead acknowledging any wrongdoing or having an ounce of accountability, he simply refunded my deposit. We were less than 30 minutes out from completing the purchase.

Matthew Ware

★★★★★

a year ago

Nice place! Took my 2023 Cadillac Xt5 there for an oil change and a diagnosis of the SD card reader. The service consultant Joey, the lady who helped me, did an amazing job! She even printed out all the options my XT5 has for me as I am a newer owner and gave them to me. She also had them wash it for me! (I also own two Audis and they don’t even do that there!) Great experience, she did a wonderful job! Highly recommend and looking forward to get all of my services for my XT5 done by this dealership. 5 stars for Joey and the dealership!

Chris Eboli

★★★★★

2 years ago

I recently purchased my third Cadillac from Dave Wert and the team at RJ Burne Cadillac, and I can't say enough good things about my experience. Dave and the team continue to go above and beyond to help find the vehicle and best financing options to meet your situation and help troubleshoot any issues you may have as a part of your buying experience. Darren and the services team always treat us well and provide personalized service whenever we require any update (which is rare). I can't recommend RJ Burne Cadillac enough. They offer a great mix of doing business 'the old way' while remaining progressive.

Elaine Kupchik

★★★★★

2 years ago

Dave Wert was our sales consultant and he and all of the staff at Burne helped make the transaction a very easy experience. Everyone involved was friendly, patient and knowledgeable. We love our Cadillac and would definitely recommend R J Burne Cadillac to anyone looking to purchase a vehicle.

Thomas Fluhr

★★★★★

a year ago

I can't say enough about the tremendous experience we had at RJ Burne Cadillac. Our salesman Dave was unbelievable from start to finish. He went above and beyond. Steve in the finance department made the entire process smooth and simple. We love the car and got a great deal. I would definitely recommend this dealership to anyone looking for a new or used vehicle.

Maria OTTONE

★★★★★

8 months ago

This is my second purchase from RJ Burne Cadillac and my husband and I don't typically buy cars in the NEPA area due to the high prices and lousy experiences we have had across the board, but that is not the case at this dealership, hence why I came back with the SRX I purchased many years ago to trade in and upgrade to a newer vehicle as a belated birthday gift to myself. I had no intention on purchasing another Cadillac (full transparency) and was heading there to look at a GMC on their lot, however I was greeted by a wonderful salesman, Dave Wert, who had me take a look and a test drive a beautiful XT5. Again, full transparency, I gripped about the issues I had with my SRX (it was 14 years old and had a good run!) and he ran through all of the improvements Cadillac had made on the XT5 model and how my requests in a new car would all be satisfied in the XT5. It looked like I was purchasing another Cadillac after all - and a gorgeous one at that! One thing I have to point out about this dealership - and it was clear when I bought my SRX used the first time I was there - you are treated the same whether you are buying a $170k Escalade or a $17k Kia. You are a CUSTOMER, PERIOD and that is hard to come by at ANY car dealer, especially one that sells higher end vehicles. While I didn't have the pleasure of saying "Hi" to Mr. Burne like I did the first time around, his presence was evident in the way I was treated by Dave and the great deal I received in the end from their Finance department. The level of professionalism, education of vehicles, and the overall car buying experience is superior at R.J. Burne and I highly recommend them to anyone looking to purchase a Cadillac or another brand used vehicle on their lot. Make sure you find Dave Wert and tell him I sent you. :)

Kristina Gaffney

★★★★★

a year ago

We recently purchased our second Cadillac from RJ Burne and we received the same great service we experienced the first time. Dave Wert was our sales consultant and he was professional, friendly, easygoing, and knowledgeable. He made our transaction a very smooth experience. Steve in finance also helped make it a seamless process. We will be returning for our next vehicle purchase and would definitely recommend this dealership to our friends and family.

Brenda Sacco

★★★★★

11 months ago

Great low pressure buying experience! Dave Wert is professional, knowledgeable and very easy to work with.. the entire RJ Burne staff made the transaction pleasant, flawless and easy! Not to mention we got a great vehicle for a reasonable price. Highly recommend!

Brett Grover

★★★★★

11 months ago

What a great experience. Went in on a Saturday to purchase a new vehicle. Everything went very smoothly. David, the salesman, was nice and professional. Everything was seamless, and Steve the finance guy did not push extra services on us, that we did not want. We were in and out in 3 hours, which is pretty efficient at a dealership. The owner came out to say hello to us as well. Highly recommend.

Matthew Golden

★★★★★

7 months ago

Marc V helped get me into my first Cadillac and I'm looking forward to enjoying many years of ownership. The whole experience was pretty painless and Marc was more than patient with me in going through the custom build process for my car. He was great to deal with and was always willing to field questions and get back to me on the many inquiries I had along the way. Throughout the experience, there was absolutely no pressure at all and that includes Steve from the finance department as well. Darren in service is also great to deal with as well. My wife and I have been through several dealerships in the NEPA area of varying brands, and I can safely say that RJ Burne Cadillac is a cut above the competition.

Trixie Steinruck

★★★★★

2 months ago

I was helped by Dave Wert. Dave has been my go to for many many years and I have followed him along his journey in the sales world. He never hesitates to help where he can. I have bought many new vehicles from him as well as sending multiple friends and family to him as well and he never disappoints. I was not wanting to get a new car and was so stressed over the entire situation and Dave made the ENTIRE process as smooth as could be for me ONCE AGAIN!!! Highly recommend going to see him and getting that new / used car you're looking for. My favorite thing is he is NOT a pushy salesman. I say what I want and he doesn't push just any sale on me and helps get exactly what I want.