Rock Hill Automotive

Dan Cadieux

★★★★★

Edited 5 years ago

Ryan is very knowledgeable and helpful to us he goes out of his way when i call to get a car alignment he make sure he works us in as quick as possible and get it back as quick as possible we are always on a crunch time to get things done and he always pulls through for us thanks Ryan

Nevin Gentry

★★★★★

Edited 2 years ago

I was having issues with my alternator on my 2004 Silverado and the Folks at Rock Hill Auto took care of it right away for me. They diagnosed the issues, consulted me on the problem, and I gave them the green light to fix the problem. They had it taken care of within hours and back on the road. The cost was fair and the service was great. They are not pushy and just fix what needs to be fixed. Would recommend them to anyone for service or repairs. EDIT: I have been a customer here now for over 6 years and have always been well taken care of. The owners obviously take a lot of pride in their shop, because they provide great service which is always above and beyond normal expectations. The managers are great to work with and always provide me with a great explanation of any potential issues I may need to be concerned about with my vehicles. Dwight and Ryan specifically always take the time to answer my questions related to repairs and potential issues and give me really great technical explanations for why things may be failing or need attention. It feels good to know I am not being taken advantage of every time I bring my cars in like some mechanics tend to do. Also, the 3 year 36,000 mile warranty from an independent shop is unheard of around here. That alone tells you they actually do care about their customers and backing up their work.

Theresa Santana

★★★★★

Edited 10 months ago

I'v been with Rock Hill Automotive for almost 2 years. They have fixed 2 vehicles of mine and always fixed the problem. They know want their doing. Thank you, Rock Hill Automotive for being kind and friendly.

Katie Knezevich

★★★★★

2 years ago

The entire staff at rock hill automotive was phenomenal! Dwight was incredibly helpful on the phone and in the shop. After the diagnostic was done on my car, there were very detailed notes and pictures. Incredibly satisfied! Very fair price and super friendly!

Tara

★★★★★

a year ago

On the hot Friday afternoon before Labor Day, while on the way to the funeral home to make my mother’s arrangements, my Suburban overheated. After calling several area shops that were too busy, Charles agreed to see if they could help me. This in spite of being booked themselves. The shop’s owner, Lee, checked it out. He diagnosed it, replaced my thermostat and had me on my way home to Georgia in a little over an hour. Mercifully it was a simple problem. I can’t recommend Rock Hill Automotive highly enough!! Thank you again, guys! It ran perfectly all the way home❤️

Dave deloye

★★★★★

Edited a year ago

The work done by Rock Hill Automotive is excellent. I have highly recommended Rock Hill Automotive to some of our friends and neighbors. I have had my daughter's car in for repairs and our own family vehicles in for regular service. From the moment you arrive, Dwight the Service Writer greets in a very professional and polite manner. They are very knowledgeable on all the work they have done for us. Great Shop Dave Deloye

Jamar Stroud

★☆☆☆☆

11 months ago

We took our Durango there to have an a/c issue fixed. 1 issue we had that it wasn't blowing cold air 2nd issue was that it was making a noise like a hissing sound like something was leaking which we thought could be the refrigerant. It was noted after inspection that the sound was coming from the ac system itself because of how low the refrigerant was. The reason for not having cold air was obviously there wasn't any and that a leak was discovered from the low side Schrader valve. It was also noted that we may need a cooling fan assembly. They warranty their work which is good. 3 weeks later we go back with same issues. The hissing noise like it's leaking refrigerant again and no cold air. This time it's leaking from the condenser and the noise is from the cooling fan assembly if I'm correct on what the cashier said. He made sure to mention that they noted that. Well they also noted the noise was from ac system itself being low. When asked how come the condenser wasn't caught during first diagnosis if they properly checked the ac system. Cashier just said we can't find all the leaks. It made me feel like they trying this and trying that which cost customers more money that way. Had they caught the condenser the first time and maybe noted it this wouldn't be an issue because at least we would have been aware. Cashier just seemed rude and bothered because I had the audacity to question him. If they believe in "cheap work isn't good and good work isn't cheap" which I've seen that mentioned in several reviews all I ask is that these problems be addressed the first time if they're as good as they claim since it is reflected in pricing. I That's not good for for business. I'm sure the owner or customer service rep will respond and defend his business. Ultimately every car will need repairs but who wants to spend money with a company that will make you feel this way.

Denny Ray

★★★★★

7 months ago

We received superior customer service from John Ray, the service writer for our car's problem. He went above and beyond to help us out in an extremely time-sensitive situation!!

Michal Krzyzanowski

★☆☆☆☆

a year ago

Absolutely unacceptable! Took my car to this shop, and they completely missed that my upper control arm was loose—a serious safety issue! On top of that, they returned my car with the ABS light on, traction control light on, and a power steering error, NONE of which were there before. How does a shop manage to make things worse instead of fixing them? Either they’re careless, or they just don’t know what they’re doing. I called them to explain my frustration, and their response was, "So what do you want from us?" Seriously? Instead of taking responsibility, they brushed me off. One of the workers said his boss would call me back, but it’s been TWO WEEKS, and I’ve heard nothing. Terrible service, zero accountability. Save yourself the headache and go to a shop that actually knows how to fix cars AND treat customers with respect!

Nikki

★☆☆☆☆

8 months ago

We have taken our truck to be repaired for the same issue 6 times. We paid the 1st visit, but they didn't charge us the last 5 times. Every single time they replaced the gas pump it would have the same problems again. The last time we were told it needed something electrical fixed, which was what caused all of the gas pumps to fail. At first they were going to charge us but ended up fixing it for free. They told us if it messed up again they wouldn't fix it for free again. Guess what happened less than a month later? Same problems! I definitely won't be taking it back there when I paid for it to be fixed the first time and it has never really been fixed.

Terra Palmer-Mcgill

★★★★★

11 months ago

I was out of town on business. My coolant fluid was low in my vehicle. When I walked in this business, Mr. Charles Stanton made me feel very welcomed. The service that he provided for me may have been minor to him, but it was major to me. He was very professional, generous, and kind! I would highly recommend this business for any or your vehicle needs. It's not all about what someone can do for you, it's how they make you feel! A1 service, thank you again!

Aimee Perry

★★★★★

9 months ago

Rock Hill’s Hidden Gem — Honest, Skilled, and Compassionate After a frightening breakdown on the interstate caused by a faulty alternator installation from another shop the day prior, I pulled into this Rock Hill auto shop completely frantic and unsure of what to do next. From the moment I arrived, I was treated with compassion, professionalism, and genuine care. Charles kindly talked me through the situation — and the team there quickly diagnosed the problem, fixed the original issue with expert precision, and had me safely back on the road. Their integrity, clear communication, and quality workmanship turned a stressful, overwhelming day into a moment of real relief. I live an hour and a half away, or else they would absolutely be my go-to mechanics. Rock Hill — if you’re looking for honest, trustworthy, and highly skilled auto care, this team should be your first call. I couldn’t recommend them more.

Frances Eaton

★★★★★

7 months ago

These guys are the best! Very professional with a fun, friendly environment. I had the clutch replaced, an oil change, and a new battery replaced. These guys have been my “go-too” for about 4 years now. I’d highly recommend them!

Kelcey Anderson

★☆☆☆☆

5 months ago

My mother is 70 years old and I called to get an estimate for tires, brakes and oil change where I was told she would need to come in to get a quote that is absolutely ridiculous she just needs an estimate to see if she can fit everything in her budget or if I need to assist her. I guess I'll find a shop that actually wants to work rather than bringing people in attempts to upsell them on additional services

Josh Dye

★★★★★

7 years ago

For anyone who has seen my reviews (or rants) before, this is a must read! I'm am very judgmental and picky about local businesses; I DO NOT mind leaving bad reviews, when it's called for. I feel like local businesses should be doing much better work than the chained competition to show people they are better than the big dogs. I carefully pay attention to their customer service, and if it's for technical things I pay even more attention. The guys/team at Rock Hill Automotive are ... legitimately awesome and will NOT let you down! Let's define the word "awesome": "Something which inspires awe." Today, 4/5/18, their technical knowledge and customer service inspired awe! Not only did they do an amazing job, but they were extremely knowledgeable, incredibly courteous, and great guys! I thoroughly checked their work (on replacing my 2003 Mustang GT's intake manifold) and it looked perfect; I trust this place. The pictures do not show, but they even cleaned 'the valley' (a dip/recess between the heads where the intake manifold sits)! Thank you so much Ryan for your hard work! Do NOT think twice about coming here! If you need something done right, get it done right here.

Alexander Rupprecht

★★☆☆☆

2 years ago

I've never in my life seen the owner of a company be so disrespectful of customers. I took my car for repairs and was quoted $174 per tire. I was never asked what tires I wanted. When I was told they quoted factory level tires at this price, I went up to the shop to see why the price was so high and why I was never asked about what tires I would want. I wanted to give them a chance to keep my business and explain. I never got the chance. My friend gave me a ride and expressed that she thought they were trying to rip me off. The owner started yelling from his office about the tire price and came out behind the front desk. He told us to leave. I tried to explain that I came up to speak with Dwight about the high quote. The owner wouldn't stop talking. I expressed that my friend shouldn't have said what she said but that he shouldn't be treating us this way. He asked her to leave and would not quit spouting off at her even though she had quit responding. I asked him to stop numerous times while I waited for my keys, informing him he'd now lost a customer. He would'nt stop running his mouth at my friend at which point I had to defend my friend. At this point he had made me quite mad. Of course he still couldn't keep from talking. They claimed my tires are cracked and dry rotted. Recently had them checked by a tire place and can see no evidence of this myself. This blatant disrespect of customers was like nothing I've ever seen. Use them at your own discretion. I surely won't be going back.

Brittany Miller

★★★★★

4 months ago

If I could give 10 stars, I would. 10 out of a 10 on everything. Customer service was amazing from the get go. I took my car in with a bent wheel from hitting a massive pothole in town the other day. While Nissan wanted to charge outrageous money for a replacement, Rock Hill Automotive was able to repair it. Thank you John for getting me in and out so quickly. Rock Hill Automotive has gained a customer for life!