Rooster Ridge Car Care

Tricka Bennett

★☆☆☆☆

Edited 4 months ago

UPDATED 10/29/2025- Although the owner posted that they would be in contact with me, 6 days later no contact. I paid another $199 and Christian Brothers gave me a thorough inspection on my car. I was told I needed an additional and necessary $8000 worth of work done on my car. I won’t go into all the details here however- I believe either the mechanics at Rooster Ridge don’t know anything at all about cars or they deliberately withheld everything that was wrong with my car and led me to believe all I needed was a tune up and a new battery for $1800! I was forced to purchase a new car because it made no sense to put another $8,000 into a 2015 Volkswagen Passat with 149,000 miles on it! I believe Rooster Ridge knew this would be my decision and instead elected to be dishonest and take my money instead, I believe that the rep at the front desk offered to “reset the lights on the dash if you want to get rid of it” because she knew that’s exactly what I should’ve done in the first place. Had I been given the whole truth about my car, this is exactly what I would’ve done. I’m now paying Koalifi $300 a month (I can’t afford) for repairs I never should’ve gotten and I’m paying for a new car note and an increase in car insurance for full coverage. Devastated and deceived. I was told all I needed to pass the emissions test & get my car registration was a tune up since my check engine light was on, this would turn it off. First, I was told it would be $179 for the diagnostic and told it would be included in the total if I got the work done. Then I was quoted $1900 for the tune up, that included a $345 battery. I gasped at the price and then I was told “I can help you out on the price”, The price was lowered to $1600. I didn’t have it so the shop introduced me to Koalafi- high interest loan option for folks with not so good credit. When I went into the portal to finish up the loan process , the cost of repair was $1700. I had to call the shop back and remind them they quoted me $1600, with the “help”. Four days later, every light on my dash board lit up! The EPC, steering, engine, airbag, tire gauge, ABS, BRAKE, the speedometer and gas gauge stopped working. It was also making a piercing noice with the red BRAKE light. These lights would go in and off - but mistake stayed on. I missed a half day of work to take it back to Rooster Ridge since this was an emergency! They proceeed to tell me that now I needed a whole new ABS system that would cost me anywhere from $1800 to $5000! I asked them why they didn’t know this from the diagnostic that I paid for? I was told how could they since those lights weren’t on. I asked do mechanics always need a diagnostic to tell what’s wrong with a car? The response was no, there’s also a 3 point inspection done. Then she flips thru the papers and says I see they did one and only found that tire front driver’s side tire needs replacing. Well since they didn’t tell me that the first time and I’d have never known I guess until the tire blew! They reset the lights and said maybe that would help but if the came back on, I’d need the ABS system replaced. They did offer to “help” me out again…, I was told “Well if you want to get rid of the car, bring it buy and I’ll reset those lights again for you.” Now I’m stuck with a bad loan I can’t afford and a car I can’t drive nor afford to fix. And makes no sense to pour more money into. I feel really taken advantage of. And the sad part is, I really liked the owner and he seemed like a good guy. He said he was a Christian.

Dan Harris

★★★★★

4 months ago

I was a walk in customer for an oil change and services needed based on the mileage of my car. They took care of me promptly with great service and earning my business every step of the way. They got me out way before the the me I needed to leave to pick up my kids. I look forward to doing business with them in the future.

Elo Corrado

★★★★★

2 months ago

Jake took care of us! I had no idea my son’s car needed new breaks we were just going for an oil change and inspection. He took the time to explain to us what was going on you don’t find this service anywhere nowadays.

Karin Milner

★★★★★

4 months ago

Jacob T did a great job diagnosing my issue and fixed up in no time! Appreciate their care and attention to detail! So glad I popped in when I did! Look no further - come here when you have car problems!

LaRue Asset Management

★★★★★

2 months ago

Great service and honest work. They were professional, efficient, and fairly priced. I appreciated the clear communication and will definitely return. Highly recommend. Ask for Jake.

Laura Jones

★☆☆☆☆

5 months ago

If your car breaks down in the parking lot, save yourself a lot of money, and a huge headache, and tow…or even push, your car somewhere else. There is a reason why their Yelp reviews are so horrible. Terrible customer service. Triple the cost estimate (thousands more) and they do not inform you of the cost difference until it’s time to pick up the car. They do not back up their work. The exterior paint was scratched down to the metal when we picked up the car. Serena, the GM has hung up on us when we have tried to get any kind of help resolving all the countless issues we have and refuses to escalate the issue to anyone above her to help us. It’s been pretty unbelievable. If you care about your car and enjoy having any money in your bank account, go somewhere else. If I YouTubed it I’m pretty sure I could have done a better job, shed fewer tears, and been able to put another kid through college.

allyson hutcheson

★★★★★

4 months ago

Wow this must be the third time I have popped into Rooster Ridge Car Care and my service was fixed free of charge. Their customer service is amazing and makes me return with my cars larger issues. Staff is friendly, professional and makes me want to only use Rooster.

Trey Jackson

★★★★★

3 weeks ago

Absolute great experience and great environment. Rob worked on my car and was great, and seth was so sweet and kind and did terrific. 100% coming back.

Michael S

★☆☆☆☆

2 months ago

i kid yall not, they quoted me 899.00 for a service on my malibu... told me my thermostat went bad and that i needed to replace the housing and thermostat... my coolant was low. MY COOLANT WAS LOW. actually insane. lady upfront was hard headed and didnt even budge on the price. they did get me in pretty fast tho. highly discourage yall coming to this place for any sort of service. 30$ vs 900$. insane man just sad

firas yasin

★☆☆☆☆

Edited 2 months ago

Since Rooster ridge replied to my original post with private information about my experience, I decided to include the full incident as it unfolded. So here you go: I had a very poor experience at Rooster Ridge Car Care and would strongly advise others to avoid this place. On New Year’s Eve, I went in for a simple flat tire repair. Instead of focusing on fixing the issue, they immediately began recommending unnecessary repairs, including replacing all the tires. I explained that my vehicle is practically new with under 27,000 miles, but they doubled down and showed me photos of cracked tires that did not even appear to be my tires, which raised serious concerns about honesty. I told them to just fix the hole. They claimed the tire was repaired, then began recommending additional work — first pads and rotors, then changed their story to just brake pads, quoting $333. I declined and left. Overnight, the tire lost air completely. The next day (after New Year’s), I returned to have them look at it. The person at the counter was extremely rude and unprofessional, claiming that “by law” they could not attempt to fix it again and that I probably needed a new tire. I left and went to a nationally recognized tire chain, where the tire was fixed quickly. They informed me that no previous repair work had been performed on the tire at all. I returned to Rooster Ridge Car Care to request a refund since the issue was never fixed. Instead of handling this professionally, the same employee became defensive and refused a refund. She claimed there was video of the technician performing the work but refused to show it when asked. When I pointed out that even if work had been done, it clearly failed, she became combative and abruptly asked me to leave the store. This entire experience felt misleading, unprofessional, and dishonest. I would not recommend this business to anyone and suggest finding a more transparent and reputable shop elsewhere.

Sherry Fulton

★★★★★

3 months ago

I’ve had oil changes, batteries replaced, glass replaced and body work performed here on different vehicles. They always provide excellent service at reasonable prices. The manager, Serena Saul, and her crew go above and beyond to make your experience as quick and easy as possible.

Nina Leon

★★★★★

2 months ago

Service was super fast! I had an oil leak fixed and everything was handled quickly and efficiently. Serena, the manager, is fantastic. She answered all of my questions and made sure everything was taken care of the same day. Highly recommend!

Peter Jordan

★★★★★

a month ago

I called for an appointment to fix my dead battery. They got me in for service 20 minutes later, and I was running with a new battery within an hour. The staff kept me up to date and they were very clear and professional. Waiting area was immaculate and the coffee was good😊

Carina Andalbo

★★★★★

3 months ago

From the very first call to stepping inside, the entire experience was fantastic! The location is clean, well-kept, and very welcoming. The team is professional, friendly, and even adds a touch of humor, which made everything even better. Service was quick, informative, and stress-free. I truly appreciate their help and will absolutely be back—and will gladly refer family and friends!

Israel Holmes

★★★★★

3 months ago

They are absolutely amazing! They honor price matches, they go above and beyond for service and customer service! They gave me so much knowledge on my car and are honest and forthright about their intentions and their integrity. I will be coming here for a long time!

tiffany richards

★★★★★

3 months ago

Rooster Ridge Car Care truly went above and beyond! Serena, Alex, and Jacob (and the other techs whose names I don’t recall) were absolutely fantastic in getting my car back in perfect working order — even though the issue was a little difficult. They communicated clearly, worked efficiently, and treated my car with real care. I’m so grateful for their professionalism and determination. Highly recommend this team to anyone needing honest, reliable, top-notch service!

walter gay

★★★★★

5 months ago

5 STARS! I had my f250 in after oil pump went out, that got me in fast and showed me where why my oil pump failed, very trustworthy they replaced timing chains and oil pump same day! Outstanding customer service and with warranty on parts and labor 5 year 50k! 👏👏👏 I highly recommend you use them and talk to Serena she was wonderful!