Royal Auto

Elle Marie Spa

★★★★★

10 months ago

Royal Auto is the best auto repair shop I’ve found in Vegas. Gary provides excellent customer service and offers fair prices. I shopped around at several repair centers, and all of them seemed to try to take advantage of me, probably because I’m a woman in desperate need of getting my mom's car repaired, especially since I live out of state. Gary went above and beyond to help me get my mom's car fixed. Thank you for the outstanding customer service and for being fair and honest!

Sebastian

★★★★★

2 months ago

I’ll definitely be coming back for any future work and I highly recommend them to anyone looking for reliable, honest, and skilled mechanics.

MeChole Overton

★★★★★

10 months ago

I love Royal auto. They are the best. My car is always fixed with care in a timely manner. The mechanics take the time to explain the issue and doesn’t push other cost.

Mark Robbins

★★★★★

a year ago

Gary is the best in the world. He found a good engine and took the old trashed engine out of my Audi and put a new one in. He put new timing belt in and other parts to make sure it was 100% reliable for me as much driving I do. It’s been 6 months and not a single problem and it’s has 34,000 miles on it and it runs like new. If he sees a bad part he’s going to tell you. Listen to Gary and his brother. He knows what’s up and very reasonable.

SILVA KRKHYAN

★★★★★

8 years ago

I took my 2016 dodge challenger to Royal auto I am very satisfied with their work timing and price I shopped around they are very helpful knowledgeable and friendly. I highly recommend them to anybody who has any car issues or any questions check them out

Justin Collins

★★★★★

a year ago

I took in my rs7 to this shop for a freon refill, they were quick, easy and effortless with amazing service i would reccomend coming here for any problem as they also offer 12 month, 12,000 mile warranty because of the confidence of their repairs. Royal Auto is a great business.

Califia

★☆☆☆☆

Edited 10 months ago

I would not return to this business for any type of service nor refer anyone.You know, you do your homework to ensure your looking to find a place that'll do good and honesty work along with providing good customer service so you can continue to return; knowing your car is in good hands every time. I did not receive that here. I got my brakes worked on and a radio installed. He seemingly did good work with my brake pads, but not so much with the installation of my radio. I paid for a warranty along with the service. And the man (Gary) refused to look at my tuner for my satellite radio to work properly, and the navigation doesn't work and the radio install was overall poor because it hangs low over the vents. Also, I wasted time communicating other work that needed to be done on my vehicle. Constantly having to chase him down, never answering his phone. So, I had to do my homework again looking for a whole other place. And after all the inconvenience and poor work with my radio (incomplete work), he had the audacity to have an attitude with me. And refused completeling work that I paid for. I can't stand a male who gets an attitude for absolutely no reason. I was disappointed with him but never disrespectful. But, whatever. I found someone better to do the work behind him. Like, if you don't want business or to work... Just say that and I won't bother you and take my money elsewhere. Simple. Updated review: Don't trust his response to my review. Notice he only responded to 1 of my many concerns. However, despite his reply, he didn't want to talk to me then, so continue to be quiet. Again, I do NOT recommend anyone coming here for service. His customer service and radio install was bad.

Luther Hahn

★★★★★

11 months ago

These guys are great.. Took my bmw for a second opinion and they saved me about 8k because of a misdiagnosis. Super straight forward and easy to deal with highly recomend

Chelsea Virgilio

★★★★★

a year ago

Took my Jetta in for a second opinion. Meineke wanted to way over charge. Gary was awesome and found a turbo for the lowest price. Set a day to have him replace it for me and it was finished that same day. It’s been a few weeks since I got it done and my car has been driving amazing ever since! Thank you, Gary, for the awesome customer service and repair skills!

Glorry FX

★★☆☆☆

a year ago

We went to Gary as a business (B2B) (fleet of 150+ cars) to find out that our company vehicles were being driven to restaurants, home locations, and god knows where. 40+ Miles driven within two days (as seen on our GPS) and gas used. These acts are unprofessional. Considering the google listing states 'insurance company' I figure Gary uses this business as a side hustle - however please be cautious as he may use your vehicles for his personal desires. He's lost all business from us due to lack of timely responses (it took 4 days for him to prepare an estimate), driving our vehicles unauthorized to home address', and constant days where we're ignored. Would not recommend to any business due to these risks, and would be cautious when working with him.

Adam Bagley

★★★★★

6 years ago

I've had three different cars serviced by Royal Auto, and each experience was excellent. Obviously it's a bummer to have to get your car fixed, but the personal touch that Gary and his crew deliver is top notch. Would (and have) recommend to anyone. I like seeing the cost of the parts and labor up front and making the decision to move forward with the repair based on the estimate. Also being able to trust that the work done is completed properly means a lot to me!

Walter Cline

★★★★★

4 years ago

Gary was wonderful. Our Escalade broke down while traveling to San Diego. Unfortunately it needed a new engine. Gary allowed us to store the Escalade at his location until I could get a new engine delivered. He would have let us store it there regardless if we used him to install it or not. The engine came and they did a great job with the repair. Super happy. Good honest people. I would recommend them without question. Thanks again for making a horrible situation pleasant for the circumstances.

Miguel Gutierrez

★★★★★

8 months ago

Nobody else touches my cars but Gary the owner at Royal Auto. He has taken care of our fleet since 2018.

Joshua Brokaw

★★★★★

10 months ago

Royal Auto handles all the car repairs for me and my shop. They do a great job, quickly, and are very helpful and fair.

Trevor Hammond

★★★★★

3 years ago

I was traveling through Vegas on a Saturday afternoon when my AC started acting up. This was the only repair shop open so I gave them a try. They stayed open late getting my van fixed so I could get back on the road with my family. Great guys, great service, fair price. I highly recommend Royal Auto!

Jose Martinez

★★★★★

9 years ago

Gary and his crew over at Royal Auto do a fantastic job. I have a Volkswagen Golf GTI and have had all my repairs, maintenance, and services done through them. The car was in rough shape when I had first brought it in but Royal Auto has kept my vehicle running like new. Gary and his crew have great customer service as well.

Beach Babi

★☆☆☆☆

5 years ago

After reading reviews I had high hopes that this would be a reputable auto shop. I needed an alternator & they quoted me a fair price for after market part. A mix up w/my bank had my payment delayed by 2 days. Gary had a fit & increased the price saying I didn’t qualify for any discounts since my payment was late. Ok fine. Paid & drove home. Next day same problem. Had it towed back to shop. They didn’t touch the car for two weeks & then finally said that MY battery fried the fuse box panel & new alternator. Had to purchase a fuse panel & battery. I will say that he did honor his warranty on the alternator, but was not very professional about it even blaming me for it being faulty saying a cigarette charger was the cause. I explained I hadn’t even used that charger, but he preferred to debate the issue w/me so I let it go. In the end it took nearly 2 months before my car was returned operational. He charged me twice for battery configuration even though it was his error. On my receipt the charges for the same service are different. My car was returned filthy from his storage lot w/the trunk latch dangling & an interior panel removed. Cost me more $ than going to the dealer once I add the cost for Lyft fares & car rentals for 2 mos. I really felt as though once he had my money fixing my car was no longer his priority.